Edmund was a big help in assisting me…
Edmund was a big help in assisting me to setup my Lyca prepaid SIM and convert it to eSIM. He guide me from start to finish.
4.4
Great
235 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile NO receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
It was a bit of a struggle to get…
It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in activating my sim card.
My guy Edmund was very pleasant to…
My guy Edmund was very pleasant to speak to and made the experience much much easier than going to the store
I want to highlight the excellent…
I want to highlight the excellent service provided by Edmond during a recent customer interaction. When he received a call from a me seeking assistance of my subscription, he responded with professionalism, empathy, and clarity. He took the time to listen attentively, asked the right questions, and guided me through the necessary steps in a calm and reassuring manner. What truly stood out was his ability to simplify complex information, making it easy for me to understand their options. His patience and dedication left a positive impression and demonstrated a strong commitment to customer satisfaction. Edmond is an asset to the team, and his approach reflects the high standards of service we strive to maintain. Keep up the great work!
Company details
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Contact info
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Website
lyca-mobile.no
All reviews
235 total • Write a review
Showing 31 - 40 of 231 reviews
SA
Customer service
Edmund was absolutely fantastic! His warm attitude, quick responses, and genuine care turned a simple interaction into a delightful experience. Thanks for making customer service feel personal and exceptional.
Date of experience: March 12, 2025
P
Peter
US
Lyca er rent oppkast.
Regningen kom på lørdag og ble ikke trukket momentant, og det kom heller ingen varsel om dette. På søndag da jeg skulle fikse dette så hadde de slettet abonnementet mitt slik at at jeg måtte opprette et nytt, Jeg blir ikke å opprette et nytt. De gir ingen klar oversikt over forbruk heller. Jeg trodde Onecall var scammy... Lyca er rent oppkast.
Date of experience: March 2, 2025
YP
It was a very bad idea to order a SIM…
It was a very bad idea to order a SIM card from them. The service is terrible - the SIM card has been on its way for 11 days now. I’ve called customer support twice, and each time they tell me it has been sent. They initially said it would take 5 business days, a maximum of 7, but 11 days have already passed, including 7 business days.
Date of experience: January 22, 2025
VA
Finally I have my Lyca simcard blocked…
Finally I have my Lyca simcard blocked for sometime. One bandit is using my number on whatsup somewhere in the world and asking for money from my Contacts. I dont know where this guy/ lady is. Apparently i own the simcard and i use it actively on calls but not whatsup. The world is rotten.Thank you to Sir Edmond for helping me through this process. I have writen emails to whatsup to take action but no reply todate. Good job sir Edmond for the good customer service. Very professional guy👌🏾
Date of experience: January 15, 2025
IM
Edmund gave helpful and constructive…
Edmund gave helpful and constructive advice. 🙏👍
Date of experience: January 15, 2025
BS
Edmond is the best
Edmond is the best! Very fast answer. 100% professional no trouble at all with sorting my problem. Was very helpful and comforting. Thank you again for your help Edmond!
Date of experience: January 15, 2025
HI
Manglende refusjon – abonnementsavslutning
Jeg skriver ang. en refusjon som jeg ble lovet fra Lycamobile. Jeg har vært kunde i flere år, men er nå lei. Jeg hadde et abonnement på 99 kr per mnd, som jeg valgte å kansellere før den nye abonnementsperioden startet. Siden jeg hadde betalt på forskudd. Siden på appen fungerer det ikke å kansellere på forhånd. Jeg avsluttet abonomentet før ny skulle begynne. Jeg fikk bekreftet at refusjonen skulle bli overført til min bankkonto innen 5–7 virkedager av kundeservice på mobilen. Jeg fikk beskjed å ikke bruke simkort før det ble avsluttet, noe som jeg ikke gjøre heller. Nå har det gått nesten fire uker, og jeg har fremdeles ikke mottatt pengene. Dette er svært skuffende. Jeg har forsøkt å kontakte kundeservice på telefonnummer 947 33 322 fra en annen operatør, men får dessverre ikke svar.
Date of experience: January 3, 2025
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