Review summary

Luxe Collective Fashion has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EK

ELENA KOUTSOULI

1 out of 5 stars
Shopping with Luxe Collective has…

Shopping with Luxe Collective has turned out to be the most frustrating and stressful shopping experience for me. You couldn’t have done worst. I regret placing my order and definitely won’t do it again. You have received my returned order #61408 (returned items RMA #2FJVTWMX) on 2025/05/07 and till today 2025/07/01 my refund has never been completed, although you claim to initiate the return process within 5 working days. No further information was provided to me till today, almost 2 months later, regarding the status of my refund. You won’t even answer my everyday emails. I won’t quit till the funds are issued back to my original payment method. Please resolve this issue as soon as possible. Elena Koutsouli

P

PJB

1 out of 5 stars
Did not return my item

Had a ring consigned with them until their business closed. They emailed to say they would send it back to me. Weeks have gone by and obviously there is nobody to contact so basically they’ve kept the ring and there’s nothing I can do about it.

ML

Mushi Le

5 out of 5 stars
Ive sent my bag in for consignment and…

Ive sent my bag in for consignment and since they closed down, my bag still havent yet returned to me. It has been a month and a half now and no bag!!!!

TA

Take A Bow Performing Arts Cen

1 out of 5 stars
SCAMMMMMMMMMMMM THESE ARE HORRIBLE…

SCAMMMMMMMMMMMM THESE ARE HORRIBLE PEOPLE LOOKING TO TAKE ADVANTAGE OF ALL OF US DO NOT BUY ANYTHING FROM THEM MY CREFIT CARD COMPANY MADE A REPORT AGAINST THEM HOPING TO FINALLY SHUT THIS FRAUD PLACE DOWN

Company details

Fashion & Beauty

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No description available yet.

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All reviews

100 total • Write a review

Showing 71 - 80 of 96 reviews
ZA
1 out of 5 stars

Do NOT use

Do NOT use, what a con they are - be prepared to be wripped off. Take your item, ask for you to jump through hoops decide no proof of purchase warrants it to be fake and then charge you to get your item back. Great business model to con people out of their money and items Just to clarify on your reply at NO point did you say the item was counterfeit hence asking for proof of purchase - hence you should be NOT claiming £40 as stated in your terms. It’s a con well done you got me - I’ll spread the news on social…

Date of experience: January 9, 2025

JS
5 out of 5 stars

What an amazing company

What an amazing company . I have purchased a Chanel handbag, Valentino shoes and now an amazing pair of Louis Vuitton boots, in the original dust bags , almost perfect condition with the receipt in the box . I am extremely impressed . Efficient delivery as well . I will be back and I highly recommend this company. Jayne Sullivan

Date of experience: January 9, 2025

D
5 out of 5 stars

Excellent Gucci wallet exactly as described

I have bought a few items from Luxe Collective and the items are always exactly as described. Postage and delivery is very quick and they are packaged safely. Earning points is a bonus which helps on one of your next purchase. I would highly recommend.

Date of experience: January 5, 2025

S
5 out of 5 stars

Fabulous team, great to work with

Working with Luxe Collective Fashion to sell my vintage designer bags, and designer shoes has been an absolute pleasure. They are responsive, helpful and I have had several successful transactions with them. I would highly recommend them.

Date of experience: January 2, 2025

GC
5 out of 5 stars

Absolutely prestige quality and fast…

Absolutely prestige quality and fast and efficient service. Would highly recommend

Date of experience: January 1, 2025

C
5 out of 5 stars

Can’t fault this company

Can’t fault this company, got a bag I’ve wanted for a while, prob sell it back to them this month lol xx

Date of experience: January 1, 2025

S
4 out of 5 stars

EDIT following update - Faulty product and refund not given!

EDIT: Customer service were very apologetic and I can definitely appreciate that mistakes happen. They can see the clear miscommunication on reflection. Apart from this incident I have mainly seen good reviews, so think I would purchase from them again. Hi! Received a product that turned out to be faulty. This was acknowledged and sincere apologies given, and a free returns label provided for a full refund, as well as reassurance that they would look into their professional photography setup. Returns label received and item sent back, and now they are refusing the return and sending it back to me, and also said that I am welcome to sell the bag back to them!! I’ve emailed all the proof of the discussions via email and tried reaching out via instagram and no reply. Such a shame as everyone had been lovely up until this point!!! Awful, really ruined the experience!!!

Date of experience: December 31, 2024

HF
5 out of 5 stars

Brilliant seller programme

Brilliant seller programme Item was sold swiftly and I was paid out after it Thank you Luxe collective

Date of experience: December 23, 2024

M
5 out of 5 stars

Pleased. Easy

Was selling a pair of Fendi earrings, luckily I decided to wait and see if they would sell, which they did. I had to wait the obligatory 18 days after purchase to receive my funds. All was handled in a professional manner.

Date of experience: December 22, 2024

Cg
5 out of 5 stars

Highly recommend this company!

Highly recommend this company!

Date of experience: December 20, 2024

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