Review summary

Luxe Collective Fashion has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EK

ELENA KOUTSOULI

1 out of 5 stars
Shopping with Luxe Collective has…

Shopping with Luxe Collective has turned out to be the most frustrating and stressful shopping experience for me. You couldn’t have done worst. I regret placing my order and definitely won’t do it again. You have received my returned order #61408 (returned items RMA #2FJVTWMX) on 2025/05/07 and till today 2025/07/01 my refund has never been completed, although you claim to initiate the return process within 5 working days. No further information was provided to me till today, almost 2 months later, regarding the status of my refund. You won’t even answer my everyday emails. I won’t quit till the funds are issued back to my original payment method. Please resolve this issue as soon as possible. Elena Koutsouli

P

PJB

1 out of 5 stars
Did not return my item

Had a ring consigned with them until their business closed. They emailed to say they would send it back to me. Weeks have gone by and obviously there is nobody to contact so basically they’ve kept the ring and there’s nothing I can do about it.

ML

Mushi Le

5 out of 5 stars
Ive sent my bag in for consignment and…

Ive sent my bag in for consignment and since they closed down, my bag still havent yet returned to me. It has been a month and a half now and no bag!!!!

TA

Take A Bow Performing Arts Cen

1 out of 5 stars
SCAMMMMMMMMMMMM THESE ARE HORRIBLE…

SCAMMMMMMMMMMMM THESE ARE HORRIBLE PEOPLE LOOKING TO TAKE ADVANTAGE OF ALL OF US DO NOT BUY ANYTHING FROM THEM MY CREFIT CARD COMPANY MADE A REPORT AGAINST THEM HOPING TO FINALLY SHUT THIS FRAUD PLACE DOWN

Company details

Fashion & Beauty

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No description available yet.

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All reviews

100 total • Write a review

Showing 81 - 90 of 96 reviews
BJ
5 out of 5 stars

So easily to sell

So easily to sell, they keep you updated and very straight forward. If I ever get gifted another bag I don’t like I’ll be using them again 😂 Thank you ☺️ x

Date of experience: December 19, 2024

MC
5 out of 5 stars

Great service

Great service. Fast payout. I have brought and sold bags with Luxe, would recommend

Date of experience: December 18, 2024

R
5 out of 5 stars

Excellent company and experience

Just purchased a Saint Laurent handbag for my wife for Christmas. The bag arrived on time and I’m confident she’ll love it. This is the second handbag I've bought from this brilliant company this year and I've been thoroughly impressed with everything—from the savings to the delivery and the quality of the item. LCF are a fantastic and trustworthy company with a very professional service. I’ll definitely be returning for more purchases in the future Ryan

Date of experience: December 18, 2024

JT
5 out of 5 stars

Designer items to sell? Look no further than Luxe

I cannot believe the speed of service from Luxe Collective Fashion, I uploaded my Gucci holdall around 11.30pm to sell and received a quote the following morning. I accepted the offer and within 2 days of sending my bag to them, which was covered by insurance, the money was paid into my account. I used customer services to ask a question and got an immediate response from Elli, her customer service was exceptional, she was polite, very friendly and reassuring. The whole experience was way above my expectations. I did look at another company before finding luxe, where you upload your details including photos onto WhatsApp and even emailed their customer service department due to no response, that was 3.5 weeks ago and I’m still to receive a reply. Just through selling one bag, I have experienced exceptional service from Luxe and appalling service from a competitor. I would highly recommend Luxe Collective Fashion to anyone looking at selling designer items, so much so, that I’ve submitted 10 other products for sale with them this evening. Thank you luxe and thank you Elli

Date of experience: December 17, 2024

S
5 out of 5 stars

Great site to sell or buy from!

I sent my bag to be cleaned, authenticated, photographed for the site and for it to be sold. I took a few months for it to sell but I was happy to do that. They emailed to tell me when it had sold. Then you wait 18 days just incase the buyer wants to return it etc. Then they transfer the money into your bank and email you. Very good and straightforward. Thankyou.

Date of experience: December 15, 2024

YR
5 out of 5 stars

Over the moon with my 5 recent…

Over the moon with my 5 recent purchases! They were better than I expected and I have bought a lot of preloved items from elsewhere in the last 25 years! Luxe Collective is my go to now. Fabulous customer service too.

Date of experience: December 10, 2024

LM
5 out of 5 stars

Amazing

Bought a fab vintage Gucci bag that arrived super quick and the condition was honestly top notch. It looked unused, so rare for a vintage piece. Will be saving up for my next piece to invest in from them. Also love the ethics behind the company 👏🩷

Date of experience: December 4, 2024

IL
5 out of 5 stars

Great experience

Great experience

Date of experience: December 3, 2024

ZN
1 out of 5 stars

Joke of a business

Joke of a business, they try and buy items of people from £60-£80 and go on to sale them on their website for hundreds of pounds.. do not sale your items to this website

Date of experience: December 2, 2024

LH
5 out of 5 stars

Super quick and efficient service for…

Super quick and efficient service for selling! I uploaded photos of my item and received a quote the very next day. The process to send the item was incredibly easy, and my bag sold within a day. I received my payment exactly within the stated time frame. Couldn’t ask for a smoother experience! 10/10 would highly recommend to anyone looking to sell.

Date of experience: December 1, 2024

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