Luxe Collective Fashion
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Do NOT sell through this company
It doesn’t surprise me that Luxe Collective are struggling. I wanted to sell my trainers to this company rather than going through other luxury consignment sites, as I heard they had been through a lot in the last year. I had a lot of respect for the owner being so honest about what he’d been going through, and I always like to support local businesses in Liverpool where I can. Upon submitting the trainers for review on the website, I was offered a much lower price than they’re worth (even second hand), but as I never wear them, and I wanted to help their business, I just accepted the price and sent them off. After they arrived at their warehouse, I received an email saying my item has been ‘rejected’, and they sent a photograph of the insole for justification. The damage they were referring to had already been photographed when I submitted the item, and they still accepted and offered to take the trainers, so I’m very confused as to why they’ve since been rejected. Also, for the insultingly low price they offered me, I would say that a slightly damaged insole (which can be replaced very easily) is hardly a reason to completely reject an item. It seems that their business model doesn’t allow for any negotiation either, otherwise they could have just docked a bit more of the price off if they thought it was necessary. I’ve worked in luxury retail in the past and have experience in reviewing second hand goods, so as a customer I would never purposely lie about the condition of something I wanted to sell. If you’re planning on selling with this company, unless the item is new with tags or completely unworn, you’re going to be given an insultingly low price or run the risk of having your item rejected completely. I’ve seen other people say that since their Dragon’s Den pitch, Luxe Collective have taken a turn for the worse, and I’d be inclined to agree with that. Option for paypal or bank transfer payment only also comes across as a concern. I’ll be selling through Vestiare Collective going forward and will be telling others to do the same.