Lucky Rentals Reviews

Staff was extremely friendly. But the van had several things wrong with it and when I tried calling the company, they brushed off my concerns. Our van had serious mechanical issues. Next time I would rent from a company that has newer more reliable vans

Wir waren sehr spät dran mit dem buchen (Dez. 2023) für einen Camper im Februar. Natürlich war die Auswahl dementsprechend schwierig. Ich habe relativ lange Angebote verglichen und mich für Lucky Rentals entschieden ( Hightop und Self Contained). Das was wir bekommen haben entsprach den Bildern. Die Ausstattung war einfach, jedoch vermissten wir nichts. Das Preis-Leistungsverhältnis stimmte aus meiner Sicht nicht ganz ( 28 Tage für ca. 6200 NZ Dollar ) war teuer. In Neuseeland war aus meiner Sicht einiges sehr teuer und bei einigen Touren stimmte das Preis-Leistungsverhältnis überhaupt nicht ( Waitomo caves, Pinguine Tour). Der Camper war schon alt und ein wenig schmutzig, jedoch bekamen wir, was wir bezahlt haben. Die Abholung war super und die Rückgabe auch. Wir hatten keine Probleme und alles funktionierte wie es sollte. Fähre und super schnellen Antworten per Mail, Danke. Wir wussten, dass der Camper günstig war und wir deswegen Abstriche machen mussten.

We had the lucky rodeo and it was good at a very good price. Don’t expect all the top quality stuff but for the price it was perfect. Pick up was straightforward and drop off easy with a transfer to the airport included. Good fuel efficiency and the vehicles are inconspicuous so you don’t have any trouble parking and keeping things secure.

All of the staff from the start of my booking, months before my trip, all of the way through the end of my trip were helpful, professional, and kind. We rented the lucky rover and it was very spacious for two of us- it could sleep up to four people. The campervan itself was one of the most affordable we could find and we loved our time with it! Highly recommend!

The rental agreement through the third party agent was not honored and I was charged more than expected. The shuttle service hours are not sufficient to support international flight times. The van had many mechanical issues, no manual was left in the vehicle to reference.

Easy pickup and return. Good customer suport

Expérience très mitigée. Nous avons choisi cette compagnie car attractive au niveau des prix en comparaison au reste du marché. En revanche, il n’y a pas de mystère. Le van avait déjà + de 410.000 kilomètres au compteur. Donc forcément, une consommation excessive d’essence, le voyant moteur est qui s’allume et s’éteint. Les réveils pouvaient être très humide car niveau isolation, c’est zéro. Enfin bon, nous avons réussi à passer ce mois en restituant le van sans problème majeur. Je ne recommande pas pour autant. Des fois il vaut mieux mettre un peu plus chère, mais pour plus de qualité et moins de consommation en terme d’essence.

I have already stated the numerous problems with the van...it was also rented out to me when overdue a service as recorded in Lucky Rentals' own paperwork

Gas bottle was empty when was meant to be supplied full, toaster did not work, vehicle overheated due to low coolant early on in the trip (obviously not checked prior to us picking up), battery failed and had to be replaced during rental period.

3000km without any complains!

Free upgrade due to a no show on return, However the toilet and shower smelt awful and was unusable, it also made the van smell, the gas tank door for the holder for the cooker lock didn’t work, and kept opening, we had to buy tape to keep it closed. We also have not received our bond refund yet and it’s been over 2 weeks, ye tee were told it’s all okay, we are sending it back.

Best value for money we could find in NZ, by far. Totally kept their promise. We had the happy sleeper which was a reliable car, had everything we needed and the bed was good too. Great customer service and friendly staff, too! Thank you to lucky rentals.

Rented a freedom camper for 3-4 weeks in NZ. Auckland to Christchurch. Mid December to mid January. Unfortunately there were some defects which needed to be fixed. + Eventually we did get some compensation. - The 24/7 support paid for, was due to holidays not available. - Not all defects were fixed/fixable. - Quite slow response times more than 50% of the times.

Camper van completely worn out. Not worth what you charge. Only thing I can say is it didn’t break down.

The whole experience of renting the van flowed smoothly. After making the booking some questions I had were answered quickly by e-mail. The pick up shuttle at the airport was on time. At the office, we had to wait for the van to be taken and topped up with petrol ( would have liked that already to have been completed ), but otherwise ready to go. Van was clean and comfortable and well equipped with what we needed ( though a chopping board and a washing up bowl would have been appreciated ).The bed was big and very comfortable and easy to set up. No mechanical issues. Drop off and shuttle back to airport was easy. Our trip was terrific, because NZ is so great to explore, we had wonderful weather and the van made it so easy to travel around.

Ich hatte 3 Wochen den Lucky Rover gemietet und wir waren zu zweit darin unterwegs. Die Einführung durch Chantal war überaus freundlich und ausführlich, auch die Dame im Office war sehr freundlich und hilfsbereit. Der Camper ist zwar alt und hat seine Gebrauchsspuren, war sauber bei der Übergabe, hatte auch Duftsäckchen an verschiedenen Stellen und es hat alles funktioniert. Nur das Stromkabel war leider defekt ,was haben wir erst am Campingplatz bemerkten, aber eine kurze Mail ins Office, dann war geklärt, dass wir ein neues kaufen sollen ,der Betrag wurde uns dann wieder bei Abgabe des Campers gutgeschrieben. Die Kochausrüstung ist sehr spartanisch aber man kommt zurecht, muss sich halt noch Messer und Schneidebrett kaufen .Es gibt einen Wasserkocher, Toaster, 2 kleine Töpfe, eine kleine Pfanne, Essgeschirr und Besteck für bis zu 4 Personen ,aber keine Messer zum schneiden. Ich gebe zu ich war durch die schlechten Bewertungen auf der Homepage zuerst verunsichert, kann aber für meinen Fall sagen, dass ich wieder bei lucky rentals mieten würde, es ist low budget, daher darf man auch keine zu hohen Erwartungen haben, aber für das was wir gebucht hatten, waren wir sehr zufrieden. Bei der Rückgabe war die gleich Dame zuständig wie bei der Übernahme und sie war sehr freundlich und hat sich gefreut uns nochmal zu sehen. :) Der Shuttle zum Airport klappte auch perfekt.

Was everything we booked.

Our campervan leaked above the window and the electricity did not work properly. We had to spend a few hours at a workshop where it got fixed. Another negative point was the incredibly smelly linen.

We liked the service and speed and kindness with which the team got us on the road. The van itself was falling appart plus was dirty. Falling appart: 1/the key snapped on the second day 2/the left mirror couldn’t hold straight so we had no visibility on that side 3/the rubber rim around the sliding door was loose and dropping. Dirty: now that should be easy to address: just vacuum and sponge the thing between 2 customers please. Deep washing the seats wouldnt be too expensive nor a luxury either.