Lucky Rentals Reviews

Patient, helpful, well trained staff.

The actual campervan was perfect for what we needed, and we had an amazing time. However, there was quite a bit of maintenance needing to be done on our specific van. Quite a few things were broken and needing repair...glove box, tail light, sliding door not closing properly, clips for the window covers etc. Or, nearly broken and we were worried about using them in case they broke on us. The bedding that was stored up the top, damp and smelt musty, including the mattress. We arrived at our first camp site and had to air it all out before putting the covers on. There was no top sheet, just a bottom sheet and duvet. Which meant some nights were cold and I personally am not a fan of sleeping under a duvet, especially a damp, musty smelling one. If these minor repairs/alterations were done, this would have been a 5/5 review

Not Lucky at all with my rental. Old car. Filthy. Moald. Bug squashes on ceeling. No bluetooth. No phone holder. Bed's hard. Backside door incl window doesn't work. wipers old. No remote locking. Bad service. Stove works only with no wind. @Toyota 450.000 miles and still drives good!

Vans are filthy, mouldy, and have a smell you cannot get rid of no matter how many times you try to clean everything. The bed linen I was given STANK, and again I couldn't get rid of the smell even after having washed it twice. The car battery went flat within 5 days of use, and I got a flat tyre the day after. Even having purchased the "worry free" insurance, I still needed to pay to get someone come change the tyre for me. After reading all the reviews I still rented with them because by the time I booked it was the only option left. But I can assure you all the bad reviews you can read before this one do them justice.

Friendly and respectful support from company's representatives.

Great car, very well prepared and equipped. Extra bonus- free shuttle bus to the airport!

I had a pleasent ride and car was just perfect for me Thanks

The customer service was outstanding. Van was awesome and we created many great memories with it. Love NZ and love Lucky rentals. Thanks, team for being a part of our journey! We will definitely be back👍

Fabulous But no air conditioning The curtain broke as well as the camping chair

Staff is not really solution oriented

Good price. Easy efficient and friendly collect and drop Off. Van old but reliable. Beds incredibly uncomfortable! Time to get this changed!

Relatively cheap van hire in high season. Easy to book through their own website. However, the van we had was pretty end of life. The outside was fine, but inside there were quite some things done (hole in a seat, seatbelts that cut in your neck, the finishing around the chairs in the back, curtains that didn’t close because the buttons were missing, nets that weren’t present anymore). However, if you use it as we did only drive and sleep it does its job. One difficulty was cooking, the two-pit burner had very small flames so cooking took forever to get something done. They were really friendly and after 2 calls they had a reservation on the ferry for us (they told to let them know a week in advance but then one ferry didn’t had space, so they arranged a spot on the other one!)

There was many patches of mold all around the ceiling lining and curtains. We first were provided by a very dirty car but that was swamped with a bit cleaner one. We didn't pay much for the rental and we weren't expecting a new car but we were expecting to get a clean car as sleeping a car that has mold everywhere can cause health issue. The engin light also came on that we contacted their support line but they suggested there wouldn't be any serious issue with car and we can continue our trip.

The Fridge is not working for the whole two weeks holiday. Really disappointed as I unable to buy foods. Also the small lights is playing up at nights make me so annoying, trying to get sleep. Also the campervan is old - 20 years old.

Pick up and drop of went very good. Friendly en helpfull. The car was good to. Only the fridge didn’t work and the curtains were smelly. But we enjoyed it very much!!

The vehicle pick-up and drop-off worked great, the staff was very friendly and the service with the airport transfer top. However, the directions to the pick-up point at the airport should be better described. The vehicle was technically in order and worked perfectly during the entire rental period. However, the vehicle was visually very damaged and in a desolate condition. The mattress and bedding were quite dirty and at least questionable from a hygiene point of view. The kitchen equipment was also rather poor, plates and bowls were missing and the frying pan was in such a bad condition that I didn't want to use it.

Poor quality unhygienic vehicle. Made a large negative impact on our holiday. Leaky waste pipe and facet. Faulty hob, electric sockets and water pump. Bed / bench just about functional but meant we left the bed out through fear of breaking

très mauvais accueil à Christchurch. véhicule ancien. véhicule pas assez contrôlé avant prise en charge. morceaux de verre cassé. vaisselle sale. saleté sous siège. panne réseau eau. explications de fonctionnement très brèves. la jeune commerciale était ennuyeux par nos demandes d'explications ! heureusement très bon service assistance.

Nice and eazy rental. Everything went smooth and staf was freindly. The can we got was hold (450000km) but in perfect driving condition, we did 4200km during our 3 week vacation without any signs of problem. The price we had was very good.