Lucky Rentals Reviews

Hello The price WE paid for one month was more than the value of the van in the second hand market. The only reason we didn't bring the van back,the first day, is that we had a very tight schedule and were expected to visit a lot of NZ Friends during the month. In and outside, the van was dirty. Both of the side windows were wrecked, nearly impossible to get them down or up.It was raining inside through the side door. The rear door had the same problem and dust was invading the van. But the worst was the bed ,dirty hard, so much used that my friend didn't want to sleep anymore in it after the first night.My bed in the roof was just a rat hole.So we had to rent bedrooms for all our holydays.Why did WE paid for a camper???The left seat was so hard that we used pillows to save our bottoms.Our kiwi Friends called our van The "Crapy camper". The milage was incredible.320000, the van was'nt going straight the steering wheel was loose and we had to handle it very carefully.I give 2 stars to happy campers just because of the guy who was working in the workshop in the Christchurch site and accept to take the van , éventuellement if we were 20 minutes late. I think closing AT 4pm IS nonsense when you're working in tourism.

We rented a lucky rodeo for 25 days to travel the South Island and Lucky rentals was a great company to work with! The pick up and drop off were easy and everything in our van was great. The lucky rodeo was the perfect car for my friend and I to spend almost a month living out of exploring all the natural wonders NZ has to offer and I would recommend them to anyone!

We had a mixed experience with Lucky Rentals. The good parts- their customer service was fantastic and very helpful. The car also drove really well for its age, was relatively fuel efficient and did not breakdown once. Unfortunately, those are all the positives we had. We knew the car was going to be old, and so were expecting some issues e.g. things not working as efficiently- but we were not expecting it to be in this bad shape, and also thought it would at the very least be clean. The interior of the car and the bedding pack were dirty. The bedding and car seats were stained, there were dead flies and mould on the ceiling of the car, and the seatbelts were filthy. The exterior of the car was in bad shape- window seals were hanging off, the corner of the rear bumper was damaged and falling away, lots of cracks and chips, and the back doors were unreliable to lock and unlock. The interior was also not great. Along with it being dirty: the blinds to pull down when sleeping were hanging on by a thread, the passenger side door was broken- the window control kept popping out and there was a hole in it with very sharp edges, and the rear view mirror was damaged and so parts were obscured. Other things to note included the bed being very narrow and short, the cool box smelt horribly of damp and made anything we put in there smell too so it was unusable. There is also very little storage space which was a problem when it rained as there was nowhere to put wet coats and clothes. Overall, we would not recommend Lucky Rentals to others. It was fine for us and we knew somewhat what we were getting into with an old vehicle, but did not expect the poor condition it would be in.

The campervan was fine for a 20+ year-old vehicle. There were no safety problems with how it worked as a vehicle (e.g., brakes, gears, steering). It did, however, show its age in things breaking down: e.g., the passenger window ceased to operate, the dome light stopped working, and the power outlet stopped working part-way through. While the company did have a call-line to report problems, the solution for ours would have required us to wait around in an unattractive part of Dunedin for 6 hours while a mechanic tried to fix it. We chose to live with the problems.

The check in experience was awesome. We were able to choose the add ons we needed and find the right insurance coverage for our needs. It’s nice to be able to do it yourself and then just finish up with a staff member. We also really enjoyed the take some - leave some area and wish every company would do that. The set up of the car is great. You have enough room over head to sit up straight in the van, the backrest is nice to be left in and the kitchen set up is convenient. The bed is comparable very comfortable and the installed blinds are genius. The only down side of all of it was that you get what you pay for. Lucky is the cheapest option we could find but therefore lots of things are just not in the best condition anymore. The chairs were both more or less broken, though they yet worked to sit in. The gas cooker made us more angry than anything as it halfway falls apart. Some of the dishes were dirty when we received the van. There are a lot of stains on the ceiling, either from killed sandflies or I assume it is mold from too much moisture. The car doors have their issues as well. Sometimes they open, sometimes they don’t. They for sure won’t stay open once you’re at a little incline but it’s all manageable. Overall we would rent lucky again. The setup is unbeatable and so is the price. For that we take on the little inconveniences.

Very helpful employees, great service, great price

Get what you pay for. Great budget rental company.

First time in New Zealand. We chose lucky rentals because it was the cheapest option we could find. Everything went smoothly and everyone we encountered with was helpful and very nice. I gave only four stars because the mattress was very uncomfortable. It felt like sleeping on a hard wooden floor. Our hips and back hurt every morning. And I as a rather tall person (1,88m) did not have enough room because the bed was too short. But overall for the price I am not sure if a more comfortable camper can be found.

We were issued a wrong vehicle, but were too jet legged and tired to realise. We wrote them an email in morning and they accepted this and offered us an upgrade as a replacement. They were super nice in handling everything.

The check in wasn't serious. When we arrived at our first step of our trip, we didn't have all the comforter for the night. We have to claim before departure the portable heater. At the check out the check up of the van was much serious than the check in. The tanks weren't empty but the gas bottle was.

One on the cheapest solution to get a van and the van had no mechanical issue so this is the good point another good point was the hotline support, effective when we need it very disappointed about the cleanliness inside. It was very dirty especially the carpet on the walls and the roof. The light inside the the bathroom did not work after 2 days so we were in the dark for the shower.

Wir hatten das Premium Paket abgeschlossen, doch erhielten keine volle Gasflasche und kein Navigationssystem, wie angekündigt. Stattdessen war die Systemsprsche des Autos auf japanisch und man konnte nicht mal Radio hören. Abgesehen davon waren wir sehr zufrieden, das Auto hat beim Fahren keine Probleme gemacht und uns sicher von Auckland nach Christchurch gebracht.

Overall very good but the vehicle hadn’t been cleaned well prior to us collecting. Grey water tank not emptied, curtain missing, shower floor dirty, suspected gas leak from LPG bottle.but in saying that we would recommend to others

Bed bugs, leaking doors and leaking waste water - Disgusting. Avoid Lucky rentals at any circumstances.

Very friendly and helpful staff. Renting and returning the camper was quick and easy with valuable informations. However, the camper had it's issues with a list of complains, including a trip to the mechanics that cost us a detour and half a day without a vehicle. But overall we had an amazing time cruising through NZ with a freedom campervan.

Just an all round happy place, staff where very friendly and helpful, totally stress free 😀

No problems whatsoever, just as described. Can’t expect any crazy technology from a vehicle from 2001. Recommend to bring a Bluetooth connector that has charging ports.

The reservation of the camper worked perfectly, all services booked were fully comlied with. The staff was friendly and very helpful. The campervan worked perfectly and the condition was very good despite some sings of wear. Thank you Lucky Rentals thanks to you we were able to enjoy a wonderful and unforgettable time in New Zealand!

Good car sleeping setup