Lucky Rentals Reviews

Cheapest rental van we could find in NZ, but our van leaked on us and the GPS system didn't work at all but we still payed for it. I guess you get what you pay for, probably would recommended spending a little more with a different company to get better service.

Everything is bad!

Bij het ophalen van de auto werden we niet echt vriendelijk te woord gestaan. Leek wel of het allemaal heel snel moest en daardoor de papieren getekend en bij het starten zagen we dat de tank bijna leeg was. Vroeg nog klopt dit wel, jahoor geen probleem, zo mag je hem in Christchurch ook weer afleveren. Nou niet dus. En op het getekende formulier (waar wij alleen de foto van hadden stond volle tank aangekruisd bij ophalen, maar als je eerst tekend en dan pas de tank afleest en daar niet door alle hectiek meer aandenkt heb je toch een probleem.)Uiteindelijk kregen wel duidelijk hoe het zat en mochten we weg, maar er was wel flink stress aan mijn kant. In Chch waren ze een stuk vriendelijker , zijn we ook tijdens onze trip op het eind nog met een kapotte richting aanwijzer langs geweest en die hadden ze redelijk vlot gerepareerd, onderweg 1 x met lege accu gestaan en ook dat werd , op zondag! , snel opgelost. ( wel extra verzekering voor alles.)( en dit doet de alarmcentrale dus heeft niks met lucky rentals van doen) De auto reed goed heeft dik 5500 km gemaakt zonder verdere problemen, alleen de koelbox deed het af en toe niet. Ook was het niet de auto die we hadden besteld, dit was echt een oude bak( bijna 500000 km) met veel schade aan de buitenkant en van binnen ook wel oud (geen interieur van 20016! (zoals op de foto van de boeking),en schoon heeft toch ook wel andere begrippen, maar uiteindelijk met een extra matras om te slapen wel te doen. ( we zijn niet heel veeleisend en vooral belangrijk vonden wij dat de motor het goed deed en hij ons door beide eilanden goed heeft gereden). Dus conclusie, in Auckland moeten ze nog heel wat leren , want als je bij ophalen zo wordt afgescheept kost het je toch wel klanten! Wij kiezen toch volgende keer voor wat meer klantvriendelijkheid en betrouwbaarheid bij het ophalen.

We travelled in the van for 9 days around New Zealand. The van was really great for what we needed. By the end of the trip, we had figured out all the tips and tricks to deal with the van. Some of the blinds were starting to fall apart but it just needs a little bit of maintenance. Would recommended again. To travel around New Zealand again, I would suggest to go with a Self-contain van that has the blue sticker at the back to have access to the free campings/parking spots.

The campervan was exactly what my family need it. The costumer service was excellent. The van works pretty well.

The sleeper van started every morning without fail, was easy to drive and suited our purposes. It turned out, however, to be 2004 vehicle with around 445 500 miles on it when we started out. It looked like a repainted Juicy van. Since the vehicle is the main product of a rental company we think it is time to sell it to a local mechanically inclined person who is fully aware of its history. It might serve them well for a time longer It is a bit risky to rent it to somebody flying in from a different country with limited vacation time. We ran into a few issues: the " kitchen" did not even look wiped down when we received the van. We missed a lid for the pot or the pan (just one lid, please!). Also a cutting board and a functioning peeler. The radio was non- functional ( no problem for us), but the cigarette lighter got loose a lot and we had issues being able to recharge our phone which was needed for navigation and communication. We had issues with the back sliding doors. At one point during our 25 days we could not open the passenger backdoor from the outside. A few days later it worked again?? On day 18 the driver's side back sliding door opened about 1/2 to one inch while driving and got stuck in this position: could not be opened or closed. We called Lucky Rentals help number and a local mechanic came promptly to the campground, but could not fix the problem on site. We brought the van into his shop the next morning where he fixed the problem with the door and discovered a few other issues that he felt needed fixing ( we were loosing oil...). He notified the rental company and they agreed with the repairs. We were given a car to use for the day and thus were stuck just for one day . The loaner was also a Toyota and we found that that car had no problem clearing the windshield from fogging up when it got cooler or rainy outside. Whereas our sleeper van had given us considerable problems when it got cool and rainy by FranzJoseph Glacier. The only way we could clear the window was by turning on the AC. ..we were freezing, but at least we could see while driving. See what we mean,: put it out to pasture. He might make somebody happy, yet. It even grew on us. Warts and all "

At the end, everything was ok. 4 stars because the car had some problems (such as the phone recharge broken).

The vehicule provided was very old. We had problems with the engine half way through the trip. The cooking stove was very old and nearly took fire- we had to replace it. Doors of back cupboard were rusty and very hard to close and open as well as sliding doors.

L accueil était bon. Le van avait beaucoup de kilomètres, il consommait beaucoup, les équipements étaient vieillots: suspensions, essuies glaces, sommier supérieur grinçant, propreté et état du linge douteux, prise qui ne fonctionnait pas. Le van a néanmoins tenu jusque la fin de notre périple, le prix était cher pour la prestation.

was very good

Where to start...... First, when we went to pick up our Camper at Christchurch, the very unprofessional and almost annoyed girl who worked there told us to wait an hour because the camper wasn't back from service yet. I understand that happens; it's no big deal. We then had a very brief demonstration of the camper's features and a lot of "you'll figure it out" from the same employee. (Blonde, young, slightly curly hair worked on the 21st of Feb 2023) Someone should have a serious conversation with her. We drove off hoping to enjoy what we had rented at this godforsaken company, only to find out during the trip that the Van had the following issues: - Broken interior (almost enough sharp edges sticking out to make it a hazard) - the dishes were greasy and dusty (I don't know how that happens) - the fridge smelled .... funky, if not rotten - the built-in USB Charger didn't work AT ALL - The outlets only worked if attached to outside power at a campsite, which, in combination with the USB chargers, made the onboard power supply obsolete - The Bed rails were broken, and they gave us the wrong cushion to fit between the rear seats, so we had a hole in our bed. one of two lamps didn't work - the port for the freshwater was 90% broken off, and by the end of the trip, completely unusable - the pressure valve of the freshwater tank didn't work, so water came spewing out the port while filling it up, so it took 40 min to fill VERY slowly - THEY DIDN'T EMPTY THE GRAYWATER TANK, disgusting - And by far, the most annoying thing that ALMOST COSTS us the trip is that they "serviced" the car but forgot to check the cooling liquid level. Which ALMOST led to a complete engine failure. We called three times and every time, we received one to three calls back, at the end, we received the same conclusion: either deal with it or wait a few days for a new camper or a week for an appointment at the mechanic's shop. I can't say that the car itself was bad; it worked fine, even if the starter and motor had their little hiccups and needed some special attention while driving. In Auckland, we were greeted by a very lovely lady asking us if we had any issues; we explained everything (see above) to her. She made sure her superiors received the complaint and apologized a hundred times. This woman handled everything as professionally as we would have expected Lucky Rentals to be. We made the most of the trip and had the time of our lives, but I deeply regret renting at Lucky Rentals. Lucky Rentals only receives one star because 0 stars is not possible and because of the lovely Auckland Lady. RENT SOMEWHERE ELSE. Please

It was all perfect! The car, the equipment,,the lovely staff. The collection, the return of the car easy and fast. Nothing to complain about! Well done!

The Campervan did what needed to do

Très belle expérience en famille. Le van adapté à nous 5 et nous a conduits là où nous le souhaitions. Toutefois, le véhicule était vieux et du coup, il avait pas mal d'avarie (pas de plein phare, fuite d'eau par une fenêtre, joints ne tenant pas, vis ne tenant pas,....).

Lucky rentals don’t set out to offer the newest or flashiest campervans, but our Lucky Rover van was exactly what we needed - simple but comfortable, and it drove very well for the four days we hired it to travel from Christchurch down to Wanaka and back. It’s a budget outfit but the service was excellent and friendly.

Gps don’t works we paied for this Never give back the money

We didn‘t expected for our 4 Week Trip from Auckland to Christchurch to get a 18 year old Vehicle with 500‘000 km on it. Well we kneew that we didn‘t pay for a luxury modell but this was unexpected. We made almost 5000 km and after 3 weeks the key broke in two pieces. Luckly we could still drive but our car was the last week unlocked. The people from lucky rental where friendly and the service good. But i do not understand that we got such an old car with so many kilometers. Next time i would book direct and get a confirmation with all the details about age and km from the camper.

Sadly the van was not really the vehicle for us. It was tired internally and the top bunk smelled, so we used the bottom seating for sleeping, which didn't have enough support. We took the van back 2 days early and received refund for those days and two days rental fees compensation. The staff made a decent attempt to remedy the situation to be fair.

I had such an amazing experience with Lucky Rentals! Their staff was incredibly friendly and helpful. And the car they provided was absolutely awesome. It had everything I needed for my trip, even cutlery! And I had the most comfortable sleep.I would totally recommend them to anyone and I can't wait to rent their van again. Trust me, you won't be disappointed!