Lucky Rentals Reviews

Very good service and nice employees The process of picking up and giving back the campervan went smooth and the everything was alright. The campervan was in a very good state and well prepared. We had an issue with the campervan, this is not the best, but can happen. Lucky rentals provided a substitute van the same day.

Everything went without a hitch. Pick up was very easy and drop off the same. Staff were very friendly, even got called Love and dear about 50 times by some cheerfull lady in auckland.

The gas bottle was empty, so we couldn’t have a hot shower or use the stove top. We couldn’t find a place to refill the bottle when we noticed it was empty. There was No egg flipper or tongs. But we did have a fork And no discount for cheaper petrol because the barcode was broken on the key ring so it would not scan.. Besides this the camper was prefect for our holiday of 13 days on the road.

I am more than happy to continue using your company's services. The entire process went very smoothly, and the staff were incredibly polite and helpful. I truly appreciate the extra day extension on the rental due to the ferry delay. Thank you so much!

Incredibly smooth process, lovely staff that explained everything to us since it was our first time renting a camper!

There are so many things wrong I don’t even know where to start. Sure, you get what you pay for but practices of this company go beyond nuisances and are safety and health concerning. I can absolutely not recommend doing business with them. Pay a little bit more and save yourself hassles and your vacation. 1) Starting with the airport pickup, I contacted them in advance and was told that I MUST call them from the airport. How the heck if you’re coming from overseas and not have a local SIM yet? It adds so much hassle. Eventually I spent tens of dollars in roaming and was for minutes in the line. Eventually I was told to go where the hotel shuttles are. Went there waited, waited, waited. Turns out they waited somewhere completely different 2) Yes the vans are old which is ok. But what is NOT ok is how gross they are. No cleaning. Found other people’s clothes and headlamps between the cushions. It stinks and the walls are greasy 3) Many things are broken and that’s fine where but a safety concern. However, the gray water hose was broken (deliberately “fixed” with duct tape where it was leaking) and leaking at the connector as well. Whenever we had to dump half of the gray water was leaking in the floor! 4) We had a baby and booked a child seat with it. Only afterwards I learned that this seat including the way it was installed is plain illegal in NZ and jeopardized the safety of my baby

Good First experience for my father. Happy about this van ! Just no to much ustensiles (no sponge, dishes towel, dishwashing and just enough for the dishes) not very good explications (full the water or found the belt for the middle sit )and the van was not very clean.. ( we found a used handkerchief under the cover ) Without that, my family enjoyed very well this experience 😁

READ BEFORE YOU HIRE Hired van for 2 weeks. First van smelled of sick dirty grubby interior and had grinding noise coming from Handbrake drum. We were given another vehicle by The Boss who said it was ready to go. After 1:5 hours of driving we noticed rear tyre seriously under inflated. Had to spend 1:5 in garage sorting it out. We were also bitten by FLEAS from the bedding. The Boss says that they safety check every vehicle... Oh No they Don't. They sent us out with a dangerous tyre 20psi below required pressure. He also thinks their standards of hygiene are good enough and that's the problem.They took $90 bucks off our Bill but this van was a horrible experience and ruined the 1st 2 weeks of the trip.

I booked for 10 Days but returned the van on the 7th day I clearly remember even before I took the can I asked the lady at the office she said if you want to return early juts call the 0800 number. before I returned the van I called the 0800 number and the gentlemen there said you able to return the vehicle before 4:30 and they would refund me after 5 days I returned the van I found out the refund still not showing in my account so I called the call centre again but the lady there said the different thing she said according to T&C they are not refunded for return early and ask me to read through the T&C and question me about reason and I explain very clearly if I know this I won't come back in hurry.

The office team were so helpful and easy to communicate with. Great linen and kitchen equipment in the van, overall great experience!

Great customer service and experience, all went well

Good experience and good staff

Great vehicle in top condition, the cute girl in Christchurch was really helpful & set me up well for my trip. The bed was a little thin on padding for my big frame but it was roomy & comfortable. The return in Auckland was easy & the staff there were friendly too. Will be recommending lucky to all. Thank you

Fantastic people, nothing was too much trouble. Quick and easy to deal with, highly recommended!

We rented a lucky rambler campervan. It was a fantastic experience. We really liked this journey with our small campervan around the north island, the service was fast and they almost told everything how to use (sometimes we had to figure out how to do some stuff). The campervan was old (+400k km in it) of course this saw a lot of things. By the way the most of the problems could be solved by a little more attention (for example: locks, cleanliness, water pipe connection, watery fridge) Despite we would recommend this company for a fair price

It was our second time renting a car from Lucky and we had a great time again. It's a good value for that price. The car was old and we had some issues with the gas cooker, but the Lucky staff was very helpful with that. We can recommend it, if your looking for a cheap way to to do a van trip around NZ.

The value for money was excellent and the service was great friendly staff and easy going.

We hired the campervan for 23 days The van we new would be quiet cramped for 4 of us but we made it work The most annoying thing was the lack of storage space and the constant banging of cups and plates in the cupboards Half the curtains were broken, the tap leaked when the water pump was turned on. The fuel economy was terrible. . 300 km for $140 and that was just crusing it. The van up top had condensation that got the blankets soaken during the day When I booked I paid extra for the toilet which was $50 . Then when I returned it I got told I didn't need to book that as it was free as it's self contained. So why have it as a option then? When checking in the girl stuffed up my bond and charged it twice. And it took 3 days to get the refund of 1 of them . The van wasn't very clean at all

The car was super easy to use and rent out as US students studying abroad. Everything we needed was in the van, but we wish the cooking stove was detachable so we could move under cooking shelters when in windy locations. We also had trouble with the spare wheel underneath the car coming loose at one point, and the car did not stay very warm during the night.