Lube Mobile Reviews

Booking was easy but service is not to standard. Appointment time wasn’t honoured. Booked for a 11-1 arrival. Had to call them to find out where they were at 1:20, while waiting around to let them in through the gates. Get told another hour. Then over two hours past the allotted time range and get a call from another mechanic who tried to get me to cancel so they didn’t have to come today. Appointment was booked with the assurance the mechanic would make the time as I am supposed to be offsite by 4pm and am now told it will go well over 5. Very dissatisfied without even getting any work done and won’t be using lubemobile again. A call or text much earlier would have mitigated much of the frustration. Attending mechanic is great but was clearly being stuffed around by scheduling and management.

Robert (C35) came out today to replace my Toyota RAV4 4 Alternator & battery. He was excellent from start finish, nothing was a problem for him. Incredibly knowledgeable about cars, I would trust him with my cars anytime. Thanks Rob.

Great Experience and Service Provided by Sudan - Mobile Lube Mobile Mechanic - Mobile Code-KF12 He was very super in providing service by identifying problem and fixing my car Starter Motor Issue and Engine Oil. As part of Full Service he took care of all aspects including Brakes, Collant Checks, Engine Oil, Typre checks etc. Sudan is best mobile mechanic providing exceptional service to customer in timely manner. Thanks

Driving to work this morning and punctured my tyre with a massive screw. Called lube mobile who promptly booked me in for someone to come out and change my tyre over to my spare between 12-2pm. Aaron called me just past 12 to say he was here and within a matter of minutes had the damaged tyre off and spare on, ready to go He was so helpful and kind, answered all of my questions and had it done in a flash! Will definitely be calling him for any future mechanical needs - absolutely made my day

Not trustworthy excessive charges- they charge you when not doing labour (sitting in their car) and are very slow someone else commented on how slow they were to work another mechanic confirmed the job should have taken much less time left coolant stains and didn't tell me I called during the job and discussed my concerns about the time they were spending sitting in their car and vaping in it and again after speaking to another mechanic. Both times this was dismissed The Manager said he would try see what he could do but then did not bother to return my phone call

Watch how from local WA Manager cutely accuses catastrophic failure on my diagnosis, a 70-odd-year-old amputee, who can no longer work on his vehicles, and engages Lube Mobile, who spends a lot on Google and very little on training on those who either do not have the tools or knowledge of how it is done here in Australia. While I am discussing with the regional manager who is quoting me $7-8,000 to rectify a blown head gasket, and likely head issue, hangs up on me because he is off to an important meeting. This issue occurred after the vehicle, was handed back to me as fixed, after parting with $1,400. Watch this space I do not intend to be pushed off to ACC. Update: After speaking to specialists, reputable and experienced service providers have confirmed Lube Mobile is again having a lend of me, and l have one of these companies coming out to do a pressure test to access which hose allegedly replaced and paid for was new and was fitted correctly. I have already dispelled Lube Mobile alleging it will take 3 - 4 weeks to now fix. More to come as we discover exactly what they have done. Further, revealing, and exposing, what now is the behaviour I suspected was occurring, to the extent Lube Mobile will read here how exposed they are, and Monday they will be receiving an official demand for details of their Legal Representatives. You do not need to be fobbed off to ACC by these guys when you hear what has happened here. You can work this out for yourself. As you have heard, I was handed the vehicle back fixed, and it overheated on my test drive just hours after it was deemed sorted, my $1,420.00 was in their bank account so; - Wednesday - On my first drive got one 1-klm from home temperature off the chart, - Thursday – The Mechanic came back and said another hose had blown and would cost me $ 250 more plus hose, of course, my reaction was not too polite, informing him, I was paying no more until it was fixed, - 2 hours later WA manager rings and says I am a mechanic and I know how things work you have a likely seized head and blown head gasket, - then hour after that mechanic rang me to change his diagnosis and said it had blown the head gasket, now we see transparently, an attempt to get all players on the same page, - State manager in his authoritative Irish accent “I have been working on the things all my life” I know these things and between the niceties, he says if we litigate this, he will provide all the voice recordings of our discussions, - My response I was not too intimidated by any lightweight pretender, I would subpoena, all recordings of of our voice communication, - This WA Manager persisted in trying to speak over and down to me to make a kind offer in his words prepared to credit labour to now and it needs to go to their Embleton Workshop, and he suggests it could be between $7-8,000 which is a discount on what they would normally charge for this type of repair, - My response is not repeatable, - I next got a call from the Regional manager very busy man off to a meeting, gets in he had been following this Job and demanding my attention to what was being offered, well now this update he will see here first-hand and find something to discuss with their legal representatives, I had a real mechanic here for an hour or so today, confirming there has not been any pressure test done on this vehicle. We ran the vehicle for over ¾ of an hour, and there was no sign in the cooling system of a head gasket leak, and no overheating, as you will see there was no appropriate testing that could have taken place, on this update see photos of leaking hoses which precluded any such pressure test from taking place. NB: there are no normal signs of a blown head gasket or any head issues! Something any well-trained Australian Trained Motor Mechanic would know.! Now I will throw in a cheap one, I would suggest a little less Google spend, and a bit more spent on securing quality Management and Training [ manager & skilled labour. Early this morning via email 12/02/224 4.35 am Perth Time - my review has acknowledged, and from wherever the call centre is located their well-resourced digital platform kicks into action.

Totally disappointed with service. We paid for service but the car still not running. Will not recommend this company for anyone.

NEVER EVER AGAIN! I needed new brake pads on my car. Booked in time and asked for quote up front before service. Never received quote but mechanic shows up anyway. I thought no big deal, let him go ahead with job. He places car on a troll jack and then disappears for 90 minutes with car left on jack and no stands. Comes back and spends a total of 40 minutes putting on new brake pads. Chargers me 227 for labor which included time he disappeared for, parts and call out fee of 105, total 447 for two new brake pads. Called and asked for clarification and assistance to head office. Mechanic calls back and abuses me and tries to intimidate me. Manager calls back and said he will investigate and get back to me. It has been 3 weeks with no return call.

Kristan came today and was great - explained everything well and it's very convenient for us to have someone come to our house (rather than drop it off at a service station). Great experience overall!

I have used lube mobile for 5 years, to do log book services. I was happy with them until my recent service this January. Invoice says all fluids were topped up...however, I find this morning that my coolant level is well below minimum and the stated road test was certainly not done at all. I now have a new noise in my rear brakes which started immediately after the service (replaced rear brakes at service last year) Very disappointing. I will not be using Lube Mobile again.Dishonest.

Nirmal serviced my daughter's yesterday. He was on time and very polite and friendly. He discussed the work to be done and provided the quote. He was very thorough and I couldn't be happier. He went over and above to fix it.

Steering stopped in the car on a weekend so called Lube Mobile to come out as could not drive the car. This was my first mistake. Sent out a young mechanic who said that it was the Harmonic Balancer ($1000 part) which would need to be replaced. Upon further inspection he said it will also need a new cv shaft. My husband had to agree (who knows nothing about cars and their costs but we were desperate to get this sorted) and the mechanic left to get the parts. Installed the new parts and he took the car for a drive and charged $2643.50 saying it was all done. He left the car in the driveway and when we drove the car into the garage it was making a loud growling noise which was not present before the repair. Got the same mechanic back out 28/11/23 and he said it was air con compressor and would cost another $5000 to fix but I could drive with windows down. He also said that he should have added this the day before but did not see this issue then. Got 2nd opinion from another mechanic and RACQ and they said it was not air con but related to previous repair done on 27th as the Harmonic Balancer had a wobble in it from overtightening causing the belt tensioner to bounce and there was also splits in the CV boot from damage from the repair. Called the Manager at Lube Mobile and he was not interested at all and took offence at us telling him what the 2nd mechanic said. They sent another young lube mobile mechanic back out on the 1/12/2023 and he could clearly see belt was flapping making the noise but still insisted it was air con compressor and it would cost $4500 (this was not noted for original repair) he took a video of the belt flapping. We had to take the car to another mechanic who had to do the original repair as it was not safe to drive and we had to pay again when the repairs should have been carried out correctly the first time for the cost involved. Both RACQ and mechanic said it was not the Air Conditioning Compressor. We have tried to seek a refund for the parts but have had no response. This company needs to be shut down and should be ashamed of themselves especially in the current economic climate as they are clearly taking advantage of people. They are criminals. If I could give 0 stars I would. My final piece of advice would be to never use this company ever even for something minor and we are now resorting to legal proceedings as the Office of Fair Trade was not responded to by Lube Mobile when we filed a complaint. The RACQ mechanic and our mechanic both said that they would never use or recommend Lube Mobile to anyone. I hope this helps someone else to not be taken advantage of by this company as clearly from the reviews this happens quite often.

I booked online the day before at a time of between 12 and 2pm and when the arrival time came hit 1pm they called me to say they were not coming as they did not have a mechanic available. I had to rearrange my day and leave work to wait at home when they would have known in the morning they did not have anyone available. Wast of time, I had the repair done elsewhere and also at half the quoted price Never again

TO START , THE EXELLENT CUSTOMER SERVICE.LAST REPRESENTATIVE WE SPOKE WAS ASHLEY...OUSTANDING LADY WHO GUIDE US AND ARRANGE THE SERVICE. VAN N 12 (RON) HIGHLY PROFESSIONAL AND POLITE YOULL NEVER FIND EQUAL TECHNICIAN OUTSIDE LUBE MOBILE. REQUEST HIM, YOULL NEVER REGRET. ----==PRICE NO ONE APROACH LUBE MOBIL ON THAT AND THE HONEST QUOTATION YOU GET FROM EVERY JOB THEY PERFORM. SO, WE MUST FIERCELY SUPORT THIS FAIR DINKUM COMPANY WHO GIVE US PEACE OF MIND. ----- THANK YOU LUBE MOBILE FOR BEING THERE FOR EVERY ONE ON THE DRIVER SEAT. AUSTRALIA LOVES MANAGMENT AND PERSONAL OF LUBE MOBIL. R.C. FROM MELBOURNE.

I have a problem with the steering in my Subaru Outback. Whilst lube mobile were very prompt in coming out which I accepted the $99,95 call out fee, the problem was not fixed. The mechanic was polite, however, had no idea what the problem was and just guessed what it may be. He suggested new oil in the diffs which I accepted, however, after about 2 hours this did not work and he just advised that I should take it somewhere else. Then he charged me $540 and I am still left with the same problem. This is bad form Lube Mobile and I think that he should have been upfront that he did not know and I should have only been charged for the call out fee. No way would I recommend this mob.

A shout out to Alex (Q42) for his exceptionally professional and courteous manner in carrying out a service on my elderly parents’ car. The car hadn’t been serviced for quite a while and he kept us informed as to what was required at each step. Thank you Alex, greatly appreciated. Highly recommend and will certainly book again for the next service.

The mechanic Ben did a great job. The billing and job estimate was misleading and in the end, excessive. 1. The 'minimum charge' in the quote email (which I believe is a fee if no job eventuates), was changed to a 'call-out' fee, and then added to the job. 2. Based on some Toyota advice, the job was estimated at 1.5 hours. The job was completed in 45m including a road test. Thus, I was billed for double the actual job time and then had the minimum charge estimate changed to a call-out fee and added to the bill. Not happy, sadly, will never use again.

This really is the most basic of reports and to be honest unless you know nothing about cars it's not really worth the money. Minimal effort on their part and the report isn't sufficient in my opinion to give you good enough insight into the car, next time I will just book the car in with a dealer for an inspection or service as it's similar pricing and they give you all the advisories.

Great service, on time and fixed the problem. Beni is an absolute top bloke, definitely recommend him and will be getting him back for the next service 100%.

Lube returned a third time now paid.  paid $307 and $1400 for new  air-conditioning compressor unit but gurss what ,its still not working  Macanicsaid he will disconnectit and i can drive like that so why did they fit a $1400 unit to leave it not working  .no response to 4 email or messages .paid but aircon still not working Need a detailed invoice for both amounts paid to lube ,as well as Compressor make and model fitted ,the box for the new one fitted as well as my old Compressor. Thanking you in advance and awaiting Still waiting for a response to below mail. And things just got worse. On Tuesday my car was once again repaired by lube and its has been a disaster  The mechanic arrived 1.5 hours late. Quoted me on the repairs $800 Told him to go ahead. Called me 1 hour later told me it was $1400 told him I was unhappy as he quoted $800 twice before,he said well I said $800 so $800 it is . While I was at work he called 4 hours later to say I need to pay $1907 to this I was in shock..I explained that I had budgeted on his quote,his response was that he is new at the company only 2 months and forgot the Labor costs . I explained that I would not have done the job just yet had I know that price as I just arranged the $800. The mechanic said well he will pull everything out of my car and I'll see what I get when I' get home.  This had all been horrific.  I.now don't know what he has done to my car. And awaiting a reply from any one to help in this situation.  Many blessings Good day  Had my car serviced yesterday  My main concern was the squeeking noise.  Turns out the fan belt was the reason for the noise ,today while driving to work the car overheated and I had to stop on the highway,unsafe, stressful and very scary, for 5.5 hours. after 5.5 hours was towed home ,the racq looked and said I have no fan belt.that's the cause of my breakdown and they don't think it's anything to do with the air-conditioning,surly this would have been picked up by your macanic that the belt was faulty ,used or lose. I asked him to check the belts as my work colleague said it sounded like a belt. I'm just a little sad that I had to go though this all today when that's exactly why I call for help from Your company yesterday to avoid any breakdown.  I feel today's horror could have been avoided and yet it was not . I believe my car needs a fanbelt now. Please advise when a macanic could look at it as I need it repaired as I go to work everyday.  Please could I ask for a different chap to look at the car on Monday as this has all just left a bad taste in my mouth and would like it resolved  Really, really unhappy with this service. paid $307 and $1400 and air-conditioning not working . Still waiting for a response to below mail. And things just got worse. On Tuesday my car was once again repaid by lube and its has been a disaster  The mechanic arrived 1.5 hours late. Quoted me on the repairs $800 Told him to go ahead. Called me 1 hour later told me it was $1400 told him I was unhappy as he quoted $800  twice before,he said well I said $800 so $800 it is . While I was at work he called 4 hours later to say I need to pay $1907 to this I was in shock..I explained that I had budgeted on his quote,his response was that he is new at the company only 2 months and forgot the Labor costs . I explained that I would not have done the job just yet had I know that price as I just arranged the $800. The mechanic said well he will pull everything out of my car and I'll see what I get when I' get home.  This had all been horrific.  I.now don't know what he has done to my car. And awaiting a reply from any one to help in this situation.  Many blessings  Next email Good day  Had my car serviced yesterday  My main concern was the squeeking noise.  Turns out the fan belt was the reason for the noise ,today while driving to work the car overheated and I had to stop on the highway,unsafe, stressful and very scary, for 5.5 hours. after 5.5 hours was towed home ,the racq looked and said I have no fan belt.that's the cause of my breakdown and they don't think it's anything to do with the air-conditioning,surly this would have been picked up by your macanic that the belt was faulty ,used or lose. I asked him to check the belts as my work colleague said it sounded like a belt. I'm just a little sad that I had to go though this all today when that's exactly why I call for help from Your company yesterday  to avoid any breakdown.  I feel today's horror could have been avoided and yet it was not . I believe my car needs a fanbelt now. Please advise when a macanic could look at it as I need it repaired as I go to work everyday.  Please could I ask for a different chap to look at the car on Monday as this has all just left a bad taste in my mouth and would like it resolved . Many blessings