Lube Mobile
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Please do not use this company
Steering stopped in the car on a weekend so called Lube Mobile to come out as could not drive the car. This was my first mistake. Sent out a young mechanic who said that it was the Harmonic Balancer ($1000 part) which would need to be replaced. Upon further inspection he said it will also need a new cv shaft. My husband had to agree (who knows nothing about cars and their costs but we were desperate to get this sorted) and the mechanic left to get the parts. Installed the new parts and he took the car for a drive and charged $2643.50 saying it was all done. He left the car in the driveway and when we drove the car into the garage it was making a loud growling noise which was not present before the repair. Got the same mechanic back out 28/11/23 and he said it was air con compressor and would cost another $5000 to fix but I could drive with windows down. He also said that he should have added this the day before but did not see this issue then. Got 2nd opinion from another mechanic and RACQ and they said it was not air con but related to previous repair done on 27th as the Harmonic Balancer had a wobble in it from overtightening causing the belt tensioner to bounce and there was also splits in the CV boot from damage from the repair. Called the Manager at Lube Mobile and he was not interested at all and took offence at us telling him what the 2nd mechanic said. They sent another young lube mobile mechanic back out on the 1/12/2023 and he could clearly see belt was flapping making the noise but still insisted it was air con compressor and it would cost $4500 (this was not noted for original repair) he took a video of the belt flapping. We had to take the car to another mechanic who had to do the original repair as it was not safe to drive and we had to pay again when the repairs should have been carried out correctly the first time for the cost involved. Both RACQ and mechanic said it was not the Air Conditioning Compressor. We have tried to seek a refund for the parts but have had no response. This company needs to be shut down and should be ashamed of themselves especially in the current economic climate as they are clearly taking advantage of people. They are criminals. If I could give 0 stars I would. My final piece of advice would be to never use this company ever even for something minor and we are now resorting to legal proceedings as the Office of Fair Trade was not responded to by Lube Mobile when we filed a complaint. The RACQ mechanic and our mechanic both said that they would never use or recommend Lube Mobile to anyone. I hope this helps someone else to not be taken advantage of by this company as clearly from the reviews this happens quite often.