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HomeBusiness ServicesLoreal Reviews
Loreal logo

Loreal Reviews

3.9166666666666665 out of 5 stars
3.9166666666666665 out of 5 stars
3.9
|Great|12 reviews

Last reviewed 5 days ago

TrustScore

3.9
3.9166666666666665 out of 5 stars
Great
5 out of 5 stars
4
4 out of 5 stars
4
3 out of 5 stars
3
2 out of 5 stars
1
1 out of 5 stars
0
12 reviews in total

Review summary

Reviewers generally find Loreal's business services to be a strong asset for established beauty retailers, highlighting excellent brand partnerships and comprehensive support. Many customers appreciate the extensive training programs and marketing resources that enhance their beauty departments. The professional team is noted for their industry expertise and reliable delivery schedules, contributing to a solid partnership experience. However, some consumers express concerns about the service quality, mentioning that mid-size retailers may feel overlooked compared to larger clients, leading to slower response times and challenges with minimum order requirements. While the product quality is praised, the pricing structure can be perceived as steep for smaller operations.

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See what reviewers are saying

Brian Miller
Brian MillerFeatured

5 days ago

4 out of 5 stars

Reliable supplier with good support

Consistent delivery schedules and good product availability. Their training programs for our beauty consultants are well-structured and effective.

Kevin Davis
Kevin DavisFeatured

5 days ago

5 out of 5 stars

Excellent partnership for our retail chain

Working with Loreal's business services team has been fantastic. They provide comprehensive training for our staff and excellent product support. The marketing materials they supply are always high qu... See more

Linda Garcia
Linda GarciaFeatured

5 days ago

4 out of 5 stars

Good value for established retailers

Their business services work well if you have an established beauty section. New retailers might find the requirements and minimums challenging to meet initially.

Lisa Jackson
Lisa JacksonFeatured

5 days ago

5 out of 5 stars

Outstanding partnership

Loreal's business services exceeded our expectations. The merchandising support is top-notch and they really understand the beauty retail market. Their digital marketing resources have helped us incre... See more

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Brian Miller
Brian Miller
1 reviews•Experienced
Featured
5 days ago
4 out of 5 stars

Reliable supplier with good support

Consistent delivery schedules and good product availability. Their training programs for our beauty consultants are well-structured and effective.

Helpful?
Kevin Davis
Kevin Davis
1 reviews•Experienced
Featured
5 days ago
5 out of 5 stars

Excellent partnership for our retail chain

Working with Loreal's business services team has been fantastic. They provide comprehensive training for our staff and excellent product support. The marketing materials they supply are always high quality and help drive sales. Only minor issue is sometimes the delivery schedules can be a bit tight, but overall very professional service.

Helpful?
Linda Garcia
Linda Garcia
1 reviews•Experienced
Featured
5 days ago
4 out of 5 stars

Good value for established retailers

Their business services work well if you have an established beauty section. New retailers might find the requirements and minimums challenging to meet initially.

Helpful?
Lisa Jackson
Lisa Jackson
1 reviews•Contributor
Featured
5 days ago
5 out of 5 stars

Outstanding partnership

Loreal's business services exceeded our expectations. The merchandising support is top-notch and they really understand the beauty retail market. Their digital marketing resources have helped us increase sales significantly. Highly recommend for any beauty retailer looking for a reliable partner.

Helpful?
John Rodriguez
John Rodriguez
1 reviews•Contributor
5 days ago
3 out of 5 stars

Great support but pricing could be better

The account management team is responsive and knowledgeable. However, their pricing structure for smaller retailers like us feels a bit steep compared to other suppliers.

Helpful?
Lisa Rodriguez
Lisa Rodriguez
1 reviews•Contributor
5 days ago
5 out of 5 stars

Excellent brand partnership

Working with Loreal has elevated our beauty department significantly. Their marketing support, staff training, and product education programs are comprehensive. The brand recognition drives customer traffic and the margins are reasonable. Some administrative processes could be streamlined, but overall very happy with this partnership.

Helpful?
Christopher Martin
Christopher Martin
1 reviews•Contributor
5 days ago
4 out of 5 stars

Solid business partner

Their wholesale pricing is competitive and the product range is extensive. The only downside is their minimum order requirements can be challenging for smaller operations. Overall satisfied with the partnership.

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David Lopez
David Lopez
1 reviews•Contributor
5 days ago
5 out of 5 stars

Professional team with great expertise

The business development team really knows the industry inside and out. They've helped us optimize our beauty section layout and product mix. Very impressed with their market insights and ongoing support.

Helpful?
Sandra Lee
Sandra Lee
1 reviews•Contributor
5 days ago
4 out of 5 stars

Professional and reliable

Been working with them for 3 years now. Consistent quality and good customer service.

Helpful?
Ashley Martin
Ashley Martin
1 reviews•Contributor
5 days ago
3 out of 5 stars

Good products, slow response times

Quality is definitely there, but getting responses from customer service can take days. Not ideal when you need quick answers.

Helpful?
Brian Gonzalez
Brian Gonzalez
1 reviews•Contributor
5 days ago
3 out of 5 stars

Mixed experience with their B2B services

The product training sessions are excellent and their sales reps really know their stuff. However, we've had several issues with order fulfillment delays that have impacted our inventory planning. When things go smoothly, they're great, but the inconsistency is frustrating for a business our size.

Helpful?
Sandra Thomas
Sandra Thomas
1 reviews•New Reviewer
5 days ago
2 out of 5 stars

Decent service but room for improvement

Working relationship is okay but feels like we're not a priority as a mid-size retailer. Larger clients seem to get better attention and faster service. Products are good quality though.

Helpful?

Frequently asked questions for Loreal

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About Loreal

L'Oréal is a multinational cosmetics and beauty company that develops, manufactures, and markets a wide range of personal care products including skincare, haircare, makeup, and fragrances. The company operates through multiple divisions serving both consumer and professional markets, with brands distributed globally through various retail channels. L'Oréal also provides research and development services in cosmetics science and beauty innovation.

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Category

Business Services

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