Review summary

Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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deplorable treatment by Fraud team

deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what

C
0% balance transfer why would you do that

Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.

Useless fraud department

Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes

I've been a customer for 25 plus years…

I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!

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Showing 891 - 900 of 996 reviews
MR
1 out of 5 stars

Absolute shambles of a business

Absolute shambles of a business. Tried to transfer £1200 to my solicitor to have it flagged up for fraud. No problem, went through the checks and was cleared to send the money. Neat day, money still not left the account so get back in touch. To be told after 45 minutes on the phone that it has escalated to the highest fraud level and my account has been blocked in full. Lloyds have blocked me access to my own money until I can get into a branch to prove I’m me! However the branches (if there are any left) are only open during my working hours! In the meantime I’ve been left penniless and can’t pay my solicitors bill. Also I can t complain up the chain as there is nobody there (they are working from their spare bedrooms). Any complaints must be put in writing and there are no supervisors or mangers to talk to.

Date of experience: September 19, 2024

Mp
1 out of 5 stars

Trying to switch this business account…

Trying to switch this business account from Lloyds to HSBC as these muppets are not entitled to use my money for their own benefits. Keep rejecting the switch so they won't close the account. You should be ashamed of yourselves by scamming people. We all hope you go bankrupt in the next 5 years.

Date of experience: September 18, 2024

ST
1 out of 5 stars

Absolute insane

Absolute insane. Not able to contact ISA transfer department in the bank from new brokers, can't get a valid email from the bank to initiate a transfer. Support call needs long waiting and eventually got someone to pickup but then line is dropped. Chat is not able to help on getting this resolve. What else we can do?

Date of experience: September 18, 2024

N
1 out of 5 stars

Confusing and misleading

I am using Lloyds bank last 20 years , one of the worst updated app i ever seen before , totally rubbish and confusing, the app before was nice and neat and well explained

Date of experience: September 18, 2024

AW
1 out of 5 stars

Too Nosy

WAKE UP LLOYDS 80% bad revues 13% good £3.68m to the CEO Why, when you go through all the security questions these nosy people still want to know more, what are you buying, nothing to do with you, cant pay on the app, cant pay via the fraud dept what is going on, close the account and try another bank My money my choice who i pay How to resolve, get in the car, drive to the branch, draw out said money in cash, pay said money back into the account you want to online, what a waste of time but resolves the problem

Date of experience: September 18, 2024

S
1 out of 5 stars

Worst bank ever

Worst bank ever. So hard to move your money around. Card blocking, have yo go to branch to unlock it. Madness

Date of experience: September 18, 2024

RT
1 out of 5 stars

Customer Service, What Customer Service?

I have been a Lloyds bank customer since 1974 but they have gone way down hill. I went to an appointment at a branch to add my wife to my account and make it a joint account. They said it would take five to seven working days. After 14 working days it has still not been set up. So I tried (yesterday and today) to phone and ask the appropriate questions. On both occasions they took a lot of time and made me enter all my details only to tell me that the service was currently unavailable (with no estimate of when it would be). So I tried instant messaging, only available on the mobile app. Firstly I dealt with an obvious bot. that tried to fob me off and offer to answer simple and irrelevant questions. When I finally got through to a human he was Indian (presumably in a call centre) After the first couple of questions I waited for an answer, asked if he was still there, and eventually gave up after seven minutes. Clearly a proper line to an Indian call centre is too expensive for Lloyds Bank.

Date of experience: September 17, 2024

D
5 out of 5 stars

Lloyds Bank is the best bank

Lloyds Bank is the best bank Everything perfect I definitely recommend ♥️♥️♥️♥️♥️♥️

Date of experience: September 17, 2024

CH
1 out of 5 stars

Homophobic

Homophobic Run by individuals who are overpaid and don't give a sa la la about their colleagues or customers! truth hurts!

Date of experience: September 16, 2024

BC
1 out of 5 stars

If you have any other option take it…

If you have any other option I would bank elsewhere. I have held bank accounts with Lloyds for 50 years and they just keep getting worse. Their customer service is abysmal, all of their customer interactions are driven by background algorithms, their staff just provide a dumb data entry interface between the customer and the system and the result of that interaction is whatever the system spits out. If the transaction is of the commonplace vanilla variety it may work, if there is even the slightest hint of nuance the system collapses and the computer says no. Significant elements of their I.T. systems work poorly or not at all, they deliver poor value of foreign exchange and currency accounts. They've closed the majority of their branches making the inconvenience of needing to travel to one when one of their systems fails significant. I can think of nothing good to say about them, banking with them is utterly miserable!

Date of experience: September 16, 2024

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