Lloyds Bank Insurance
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Customer Service, What Customer Service?
I have been a Lloyds bank customer since 1974 but they have gone way down hill. I went to an appointment at a branch to add my wife to my account and make it a joint account. They said it would take five to seven working days. After 14 working days it has still not been set up. So I tried (yesterday and today) to phone and ask the appropriate questions. On both occasions they took a lot of time and made me enter all my details only to tell me that the service was currently unavailable (with no estimate of when it would be). So I tried instant messaging, only available on the mobile app. Firstly I dealt with an obvious bot. that tried to fob me off and offer to answer simple and irrelevant questions. When I finally got through to a human he was Indian (presumably in a call centre) After the first couple of questions I waited for an answer, asked if he was still there, and eventually gave up after seven minutes. Clearly a proper line to an Indian call centre is too expensive for Lloyds Bank.