★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what
Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.
Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes
I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!
Garbage throughout. Open a new account and promised it will be "a smooth process" then told its all manual. Said scrap it and close the account after months of trying to sort it. Told to remove all money from the account back to £0 then told I have to pay money back in. All the time being delayed as the app is garbage too and says it will notify you of messages yet doesn't and requests for calls are ignored. Bank just daily upping the amount they want paying in which most certainly won't be happening.
The new look app is a joke like going back in time! WHO do they pay to product this garbage?
The customer services goes like this:
You make a complaint.
You get a letter saying they are committed to sorting things out for you and they've tried to call you (they haven't)
A month later still nothing.....
When you call them you get somone at home sipping coffee and taking life easy.
After 6 weeks you get another letter saying they are still looking into your complaint.
Then nothing!
Lloyds is basically a train wreck!
Go into a branch if you can find someone (its a ghost town) If you can find someone they will tell you they also hate the new look app.
Shortly I will get another letter saying everything has been resolved.
Great Britain is finished!
I have power of attorney to manage my parents accounts and the staff clearly do not know what people with POA are able to do via the online banking. Went in branch to open an account, was told I couldn’t do it in branch but could do it via online banking - returned with my device and no, I couldn’t create an account. Was told to phone up. Rang up and was told it had to be done in branch! Not impressed with Lloyds at all.
The new design of the app is awful why would you make an app worse than it originally was it takes longer to get to things now and the visuals of it make it look like an old wap site from the early 2000s its also slower
Visited the Bridgwater branch to get a paper statement for my savings account, as myself and my fiancee are buying our first house, thus applying for a mortgage (through an advisor). I was greeted by a lady who was initially helpful, but despite making it clear I only wanted a paper statement and that is all I came for, she kept pushing me to make an appointment with them to discuss applying for a mortgage through Lloyds. I declined multiple times as I just needed the paper statement, but was met with probing questions about our mortgage application. I told her the interest rate that we had been offered and she informed me that the Lloyds rate is better. I told her I was aware of this, but due to our individual circumstances we are not eligible to some providers, but regardless we were happy with the rate we already have and are not interested. She was very condescending and smug, asking me if I preferred the higher interest rate to the one Lloyds offer. Obviously not, but again, due to individual circumstances we already have the best we can get. It felt very judgmental as she did not know our circumstances, so she spoke to us like children, because we are NOT obliged to discuss our personal circumstances with her when all I went in for was a paper statement. She then took us to the back of the branch and continued to try and push us to make an appointment with Lloyds, where I continued to say NO. We felt judged and frustrated after this experience, which is a huge shame as I have banked with Lloyds for years and my previous local branch was fantastic.
Hate the new app. What are Lloyds playing at ! Not a simple read like previous. Whoever made the decision to change the app to this layout needs to have a new job.
One star cos no stars wasn’t an option. I realise that due to the Covid pandemic that company’s are having difficulties in recruiting staff. Lloyds appear to have recruited from the local lunatic asylum to solve this crisis.
Now I was of the opinion that a lost card would be a priority. Nope not at all. The financial version of one flew over a cuckoos next makes it as difficult as possible. Lloyds used to be a good bank. Not no more
fraud prevention service by this bank is totally out of control and costing my time trying to run a business. I tried to make a payment online for computer services . i verified this by the Lloyds passcode on my mobile phone and they still declined the payment . what is the point of this verification if it doesnt work! then they text me with 10 minutes of questions about 5 previous transaction! they need a better software team or my business will continue to suffer.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
