Lloyds Bank Insurance
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Condescending and judgemental staff member.
Visited the Bridgwater branch to get a paper statement for my savings account, as myself and my fiancee are buying our first house, thus applying for a mortgage (through an advisor). I was greeted by a lady who was initially helpful, but despite making it clear I only wanted a paper statement and that is all I came for, she kept pushing me to make an appointment with them to discuss applying for a mortgage through Lloyds. I declined multiple times as I just needed the paper statement, but was met with probing questions about our mortgage application. I told her the interest rate that we had been offered and she informed me that the Lloyds rate is better. I told her I was aware of this, but due to our individual circumstances we are not eligible to some providers, but regardless we were happy with the rate we already have and are not interested. She was very condescending and smug, asking me if I preferred the higher interest rate to the one Lloyds offer. Obviously not, but again, due to individual circumstances we already have the best we can get. It felt very judgmental as she did not know our circumstances, so she spoke to us like children, because we are NOT obliged to discuss our personal circumstances with her when all I went in for was a paper statement. She then took us to the back of the branch and continued to try and push us to make an appointment with Lloyds, where I continued to say NO. We felt judged and frustrated after this experience, which is a huge shame as I have banked with Lloyds for years and my previous local branch was fantastic.