Lloyds Bank Insurance
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A customer of 50 yrs standing is going
First, I have been with Lloyds for over 50 years and have had little to complain about along the way. I am now actively thinking of finding another bank. I never got marketing e mails, only pertinent messages. I recently received an e mail about my forthcoming holiday and the facilities my current account offers. Hmmm. I wondered if there was a link with the fact I paid to renew my passport the week before. I think so. The e mail could have been a scam but I doubted it. What was in it for a scammer? I wasn't asked to click on any part of it. Rang customer services. Got someone I could not hear because of her high pitched and faint voice. Where am I speaking? I don't have to tell you. She suggested sending the e mail to an address she gave me. I did, asking if it was a scam or genuine. Not a word back. She said she'd stopped marketing e mails. I'm told she failed to do this. I got 2 more outlining the facilities on my account, which I already know. Phoned again. Got a guy in the UK who I couldn't understand and kept fading out. I have to tell all operatives these days to position their mike in front of their mouths. I am not deaf but I do know where the mike was positioned when I used a headset. He put me through to someone else. Hallelujah, loud and clear. But not fraud dept I asked for. So, operative agrees that it is odd I have a marketing e mail about a non existent holiday days after a passport renewal. Why hasn't fraud dept got back to me re suspicious e mail. Sorry, dont know. Did Lloyds send the most recent e mails. Sorry, our system does not allow me to see what marketing e mails we have sent you. So I may or may not have scam ones. I'm sure they aren't. Do you have a system where you mine my info for the purposes of marketing me? I don't know. If they do where will this stop? Been to Starbucks Mrs Customer? Try Costa. Been to Sainsbury, try Tesco. Nope. Young customers may ignore this slippery slope, I won't. I hope I find another bank that does not use my spending details in this way. I don't know if any data protection laws should prevent this. I am very disappointed this is the road Lloyds seem to be taking. The end of a beautiful friendship...