Review summary

Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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deplorable treatment by Fraud team

deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what

C
0% balance transfer why would you do that

Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.

Useless fraud department

Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes

I've been a customer for 25 plus years…

I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!

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Showing 691 - 700 of 996 reviews
ST
1 out of 5 stars

Wanted to change phone number for…

Wanted to change phone number for contact details on my account,after speaking to four different people in four different departments and being on the phone waiting 45 minutes was told couldn't be done and needed to go into a branch,having no access to Internet banking and working during the hours they're open thought it was an easy option,no such luck and a complete waste of time,they really need to train all relevant staff completely in what the can and can't do over the phone,very frustrating and again completely wasted my time.

Date of experience: November 15, 2024

Bg
5 out of 5 stars

Lloyds Evesham

Lisa at the Evesham branch is not only very helpful, patient, she is honest, professional and goes out of her way to put you first, she is like a breath of fresh air when it comes to dealing with staff in branches these days. Thank you Lisa

Date of experience: November 14, 2024

E
1 out of 5 stars

Bank with these at your own risk

Absolute joke, talked to 2 people on seperate occasions Joanne and Aftab over a declined money transfer, confirmed identity with passport and a photo and still they refuse to process my transfer request! I have put in a complaint and still waiting for this to get resolved 24 hours later! After many, many years of banking with Lloyd's, I will be shutting down my account ASAP and taking my business elsewhere.

Date of experience: November 14, 2024

J

JG

US

1 out of 5 stars

Useless

Useless - changing to another bank.

Date of experience: November 14, 2024

Uc
1 out of 5 stars

Shocking on every level

Shocking on every level. Do not respond for either business or personal Difficult to get any help Past from one place to another and left hanging on phone utterly awful service

Date of experience: November 14, 2024

JH
5 out of 5 stars

Rugby Lloyds bank

husband and I recently visited the rugby branch very stressed enquiring about possible scam we had experienced through Lloyds bank. Two very competent employees took a lot of time and effort and patience to listen to our problem even though they were extremely busy. They referred us to fraud as it is a genuine case of fraud, we also had brilliant advice and help with our investment/savings they help open us 2 ISA’s and change our bank accounts helping us achieve a higher interest rate we are very grateful and found their manager Dimple and associate Nadia very personable professional and caring during a stressful time Many thanks to both Kind regards Judith and Graham HAYDON

Date of experience: November 14, 2024

MD
1 out of 5 stars

I tried to change from my tsb joint…

I tried to change from my tsb joint account to Lloyds on line. I found it more or less impossible on their web site so I visited their Longton branch to it their. I explained what I wanted to do and was very shocked at their reply. They told me they could not do in the office, they could not set up a bank account in the office and it must be done online. Now I am no expert but if a Lloyds office can not set up a bank account in their office what good is the bank. I have never come across a bank that can not set up or open in any way from their office, It is no wonder they are full of red starts. It is obvious I am not going to Lloyds. I am going to a bank who knows what they are doing. If this is poor advice from staff members then a job filling shelve in Teasco would be more suitable

Date of experience: November 14, 2024

SC
1 out of 5 stars

I was under my overdraft

I was under my overdraft , had 0 balance credit card and because I didn't respond to a message on the app as I thought I had everything under control they decided to remove the arranged overdraft , affect my credit score all without even so much as a phone call or a letter. 10 years with this bank , making them money on interest and because I didn't respond to a message on a app they believed me to be a trouble maker. Words cannot describe the level of betrayal I feel with this bank. The overdraft shall be paid and I will never bank with them again and actively recommend that other people use other banks as an option.

Date of experience: November 13, 2024

M
1 out of 5 stars

Tried to switch to them - disaster

Tried to switch to them. Made a total mess - the account couldn't receive any transfers in. Initially told "try again from different bank". Didn't work. Then told "try tomorrow". Didn't work. Then told "give us 15 days" Cant wait 15 days without bank access so told them to cancel and then got stories of "we have no idea why this doesn't work" Not what you ever want to hear from a bank! Webchat responses very slow, long waits for the specialist switch team. Nothing to recommend.

Date of experience: November 13, 2024

K
1 out of 5 stars

This bank should not be banking

I mailed this bank to tell them that someone took money out of my account, clearly a fraudulent transaction, and they should look into, I froze my account and called several time just to follow up, Now I just received a text to say my CLAIM as been closed bcos I didn't call them, I gave them the date the amount when and name and they issued me a reference number only to close it rather than investigating the matter, what is the point of safe guarding my money with a bank if they just give it away and or refusing to investigate who's stealing it. update; they went back to take the money living me overdrafteed before xms, and yes the payment was been taking from amazon, and yes it was still unauthorised but atleast amazon have seen and rectified the issue,

Date of experience: November 13, 2024

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