LIVE GRUND Reviews

I had an absolutely terrible experience. Bath mat rugs did not match each other in color. And were different (yellowish) than the website. Emails from me to Customer Service were not responded to. I could not find a phone number to talk to live customer service rep. I had been a repeat (satisfied) customer. Extremely disappointed by the lack of professionalism of GRUND. I deserve a full refund, yet there was no recourse or any way to connect with Grand that was responded to I will never shop with Grund again. If I sound mad I am. I am not someone who typically says ‘I’ll never shop there again’. In fact, I’m not sure I’ve ever said anything like that but in this case it’s true. Very bad experience.

I have made purchases in the past but will no longer be purchasing from them. Have been waiting a return slip for over a week. Will be contacting BBB after posting this review.

I purchased rugs from this company, the rugs didn't come with non-slip grips so I asked to return them, I have an RMA number but they don't give you an address to return and eric doesn't respond to emails

I ordered with them in the past but can't recommend them any longer. They sent the wrong color of product and customer service won't reply via email, website form or chat over the course of weeks, and they haven't gotten back to me about a return after a week of using their return process. Sadly, I suggest avoiding them.

This company has NO customer service. Do not order from them. They do not give honest answers and take weeks to resolve issues.

Extremely poor customer service. I purchased a bathrobe for my partner as a Christmas gift, and ordered it early to ensure it would arrive on time for Christmas. My partner opened the gift containing the bathrobe on Christmas Day, and it turns out the robe is too large for her. I asked to return it, but was refused because it did not fall within the 30-day return period. Even though I explained the reason for the delay (my partner could not open the gift until Christmas), and noted the bathrobe was unused and unworn, Lisa Hill at Grund refused to assist me and was rude in the process. Clearly, Grund cares about profits and not customer satisfaction.

I placed an order for 2 full bath sets in late October. I received one set in early November. Emailed the company about it. They stated they would send me the rest of my order, but they never did. Now it is late December, they will not respond to my emails. I have tried calling multiple times. No one has ever answered or returned any calls from the voice-mails I have left. I love the 1 set of towels I got from them, but extremely unhappy that I received only half of what I bought, and cannot even get a refund for the rest of the order. I hate resorting to the option of leaving a poor review, but I have exhausted any other method of contacting this company and do not want this to happen to anyone else because their products are at premium prices.

Never ordering from you crooks again.

Your service stinks - shipping charges are ridiculous

We did not get what we had ordered

I ordered two asheville denim blue bath rugs. But I received the sea blue which is more of a gray. very disappointed. will not shop here again.

The sheets launder well, fit our king nicely, and are very comfortable. The towels are soft and thirsty. We're enjoying everything, recommending Grund to our family and friends, and will purchase more in the future.

Wonderful products---comfy--last a long time--wash/dry nicely---the only negative is they are short on certain items--which I need & will hopefully be able to order in the near future

Unbelievable that I had to request instructions to make a return for 2 weeks. After sending my item back where it was signed for at the warehouse, I still.have not gotten a refund in over 3 months. I have lost count over how many emails and calls I have made. Only to get an email response every few weeks. Three people have been in contact with me and yet no money has been returned. This company is unprofessional. This experience has been obnoxious.

I was looking for the most eco friendly bath mat I could find and found Grund as a recommended product. I ordered a cotton bath mat with a “100% natural rubber” backing. When I got the mat I noticed there were was no information the tag about the backing, so I contacted customer service to ask what the end of life for the rubber was. I was then informed that the backing was polyurethane and told that it was eco friendly (which it is not). I explained that the site advertised the backing as 100% natural rubber and I would not have bought from them if I knew it was a plastic backing. The customer service rep then told me (via a copy and pasted line from the first website that comes up when you search polyurethane rubber) that “polyurethane contains rubbers”. I again explained that polyurethane was not “100% natural rubber” in any definition of the product and requested that the product information on the site be changed as it was not truthful and/or greenwashing as it stood. I did not receive any response to this so as of now I am an unsatisfied customer and cannot recommend this company as behaving ethically. The non plastic part of the product is as advertised which is why I gave 2 stars instead of 1.

Beautiful rugs. Easy to order.

Have purchased several non slip rugs in the past. Excellent quality, great color selections and no issues with laundering. Our go to company!!!

Exceptional carpet. Great feel on feet. Truly slip resistant.

Love the bath mats!

Great product