Over a year ago
Live Grund is great! We love our bath towels and mats. I love stepping out of the shower onto something dry, absorbant, and SOFT. It feels so good. The towels feel amazing too, and they stay fluffy ev... See more
I never received a confirmation email on my purchase, nor a timely delivery time. However, my credit card was charged right on time! I like your products, but my credit card was immediately charged on the 9th of August! I had no idea if the rugs were going to be delivered or if so, when!
I ordered 4 of the organic Charleston bath rugs in the slate gray. 3 came in the slate gray and the other came in ivory. They were supposed to be all slate gray. Also, I 've washed them 3 times and they still smell musty. I emailed you about this, but I haven't received a response.
Oh my gosh I absolutely LOVE these rugs! This is my second purchase & I'm sure there will be more in my future! The quality & sustainability of the materials, the company's vision & commitment and the comfort & beauty of these rugs are exceptional! Our old family dog won't even jump up on the bed unless one of the Grund rugs is there to help his launch! Thank you for creating such a wonderful product!
Okay, I’m obsessed with this ivory throw from Live Grund. It’s 100% organic cotton, so none of the gross stuff that’s usually in blankets, like formaldehyde finishes, flame retardants, harsh chemical dyes, or those scratchy synthetic fibers. It’s just soft, cozy, and I don’t have to think twice about snuggling up with it. Honestly, it’s one of those easy swaps that just feels better all around.
Your customer service sucks big time
It starts with not getting a email for the order. then the customer service was nonexistent . I emailed 3 times and only an automated response. I called 2 or 3 times and only a message machine. HOWEVER….. when I received the two organic bath mats they were exactly what I wanted!!! So hopefully the quicks will be worked out and I will order through them again!
We saw these rugs in one of those stores that have a bit of everything and did not find enough of what we needed. So, online we went and found the Live Grund site. Clearly more expensive than your regular bath rug but even more clear, well worth it. Very much worthwhile. The feel, the quality. All of it.
Horrible Customer Service. I ordered a bathroom rug from this Company, but decided to get one with the sticky backing instead. After emailing them for a return and after 6 emails, they finally gave me a return label. I sent the rug back 3 months ago, have emailed them and called them for my refund and have yet to see it. This is after they told me I would see my credit in 6 days. It’s been 2 weeks and nothing yet. Stay away from this Company!
How the hell can I review anything when I still have not received ANYTHING after 3 weeks. There is something wrong with your company and your polling practices when you continue to ask me about item NEVER Received. It seems there is a total scam going on. I will be contacting my credit card company or PayPal tomorrow to claim this obvious fraud.
I absolutely love the Asheville collection of rugs. Nothing else compares! My only slight complaint would be trying to get the two sizes in the same color when I want it. Also, the colors on the website don’t really match reality. I might suggest you post multiple pictures from different angles and maybe even brighter and dimmer light!
I'm excited about trying out these towels as I have a hard time keep bath towels soft. During the ordering process I mistakenly only ordered two bath towels instead of four. The picture shows a set of bath, hand and face towels so think I got a bit confused! We use two towels a week so I like to have four altogether. The shipment took over two weeks but it was during the holidays. I'm looking forward to trying out the towels and have ordered two more bath and two hand towels.
Quality product
Just wonderful company. The best in the world.
I receive my rugs today! The quality is unbelievable. They are thick and feel wonderful when you walk on them. Very plush. Thank you!!!
We received our first order from Grund, bath towels and a bath rug. They are beautiful and well made. The color, slate gray, was exactly as it showed on the website. They are the best towels we have ever had, the perfect weight, not too heavy, not too light. My husband appreciates the generous size because he is a tall guy. The rug fits under the door of our bathroom. In fact, I just ordered another rug. I had several questions before I ordered, and Eric was quick to answer and corrected a mistake I made when using a coupon. I have never had this level of response from a company. I highly recommend Grund.
I purchased Two sets of towels after having purchased floor mats. Washed the towels prior to use. Generated ALOT of lint after the first wash in the Dryer. Beware clean out frequently the lint collector while drying. Will see how the lint issue is after future washings. Towels appear substantial.
The product is fabulous, silky, sleep inducing Packaging was lovely, but too many layers of it. Reduce to save the planet ;-)
Very good experience. We love the rug Only thing was sending the tracking info. We would definitely use you again lp
👍👍👍 good quality great product excellent craftsmanship
THESE TOWELS ARE NOT ABSORBENT. DISAPPOINTED.
Based on analysis of 26 reviews rated 1-2 stars for LIVE GRUND
“Your customer service sucks big time”
“I have made purchases in the past but will no longer be purchasing from them”
“I emailed you about this, but I haven't received a response”
“I never received a confirmation email on my purchase, nor a timely delivery time”
“I deserve a full refund, yet there was no recourse or any way to connect with Grand that was responded to I will nev...”
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Live Grund is a retailer specializing in luxury organic textiles, offering a range of bedding and bath products made exclusively from 100% organic cotton. The company is dedicated to providing clean, natural, and environmentally friendly items that emphasize both comfort and sustainability. Their product lineup includes bed sheets, throws, bath rugs, towels, and robes, catering to customers who prioritize organic and eco-conscious living in their home environments. Targeting consumers seeking high-quality, sustainable home textiles, Live Grund aims to enhance the living experience with soft and durable organic products. The company’s commitment to safety and environmental responsibility resonates with a growing demographic interested in mindful consumption and healthy living. By maintaining a focus on luxury and organic materials, Live Grund positions itself as a leader in the organic bedding and bath market.
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Reviewers consistently report positive experiences with LIVE GRUND. Customers often highlight rugs, quality, towels, love. A minority mention drawbacks around customer, service, customer service, company. Overall sentiment is strongly positive with an average rating of 3.9 stars across 105 reviews.
