Sasha

Dec 22, 2021

Quality towels but customer service is non-existent

I placed an order for 2 full bath sets in late October. I received one set in early November. Emailed the company about it. They stated they would send me the rest of my order, but they never did. Now it is late December, they will not respond to my emails. I have tried calling multiple times. No one has ever answered or returned any calls from the voice-mails I have left. I love the 1 set of towels I got from them, but extremely unhappy that I received only half of what I bought, and cannot even get a refund for the rest of the order. I hate resorting to the option of leaving a poor review, but I have exhausted any other method of contacting this company and do not want this to happen to anyone else because their products are at premium prices.