LightSpeed Broadband Reviews

I've been with Lightspeed for 2 years and the broadband as been good and now renewed my contract for another 2 years the service is good and always there to help if there's any problems so I would recommend Lightspeed to anyone

Ayush was very helpful, definitely recommend this company.

Ayush was very helpful

Mohammed, who was so helpful

After my initial poor review where I was unhappy that the 14 days cooling off period started from the day of sign up and not the actual activation date. In my case some 16 days later. The supplied router had very poor wifi coverage indoors and majority of the external devices such as the door bell and camera dropped out due to no signal. After speaking to the manufacturer they confirm that the router would struggle through brick and block but would be fine with lumber (timber) Anyway I received a call from LS who I must say were very apologetic and suggested that I purchase a booster to make the system more usable. This booster turned out to be £169. Having to buy additional items for the system to work as expected seems very unfair and borders on being not fit for purpose. After a lot of promises, one being a call back for technical support. It was agreed that I remove the 1* review. Unfortunately nearly 10 days later and still no call from technical. As before only 23m to go.

Great support very helpful - Thank you Ayush

There were no wait times for the call and Joe was able to deal with my query quickly and efficiently. Joe was friendly, polite and explained all the options. My issue is resolved. I've had consistently great service from Lightspeed broadband since I signed up with them 18 months ago.

Spoke with Amar who was very professional, listened to my concerns and promptly escalated to the relevant team. *Update* 17:00 Spoke with the relevant team (sales) to increase my speed and get locked into contract again for 24 months but lightspeed appears to value new customers over existing (that also refer new customers to their business) and were happy not to sign me up for another 24 months for the sake of £2 a month. For this reason I have changed the rating of my experience from 5 stars to 3. This is based on my overall experience today. *Update* Today 14/09/26 I received the below response on here from lightspeed: Thank you for updating your review and for your continued feedback, Lee, as well as your kind words regarding Amar's professionalism. We would like to reassure you that we don't reserve special packages purely for new customers. All our available packages and promotional pricing are accessible to both new and recontacting customers alike. Because our promotional offers fluctuate throughout the year, prices can vary depending on when a contract is started or renewed. Our goal is always to help all our customers choose the package that best suits their needs and budget at any given time. We truly value your loyalty. If you'd like to revisit your options or discuss your account further, please don't hesitate to reach out we'd be more than happy to help. LightSpeed Customer Experience Team Since this response I have spoken with a Paolo who became very rude towards the end of the call after debating with me why the customer experience team had wrote the above statement. Since this, the customer experience team has change this statement to what is currently shown It appears lightspeed may not know exactly what is going on here and it's becoming very frustrating to me as the customer. I would never have called and spoken with Paolo if the customer experience team didn't respond to my experience, it's just made the whole experience worse. I have changed the star rating from 3 to 1 due to this evolving experience. Id just like to add that I also spoke with Amar who again was very professional and also appears to be the only person I've dealt with so far at lightspeed who knows what he's actually doing. 5 stars for Amar. *Update* 16:00 Received a call from Rhys on the customer experience team, very professional and apologised for any confusion and misinformation provided. A solution suggested by Amar earlier has been offered again by Rhys which I have accepted. Overall I appreciate the final efforts made. 5 start rating has been restored.

Mohammed was very helpful with my query and it was quickly resolved. Thank you :)

Ayush was helpful and supportive.

Customer service is above beyond any other broadband company ive dealt with. Amazing, patient and informative.

Ayush was amazing and helpful

The customer service agent Mohammed was very understanding and showed empathy to my situation.

Ur employee who dealt with my enquiry was pleasant, understanding and helpful. He also listened which usually reps tend to not always do this . I would give him more than 5 stars if I could …,,,

Ayush was Very helpful and finally getting my fault sorted today thankyou

Great response from Ayush, very helpful and address me well, thank you so much

1, rang me when I was busy said it wasn't a good time arranged another time. 2, rang on the dot at the arranged time. 3, 5 mins in all done and sorted. What a nice chap Joe is would highly recommend speaking to him. Many thanks Joe for your help today.

Ayesh was brilliant

Decided to change my broadband to Lightspeed from 1st phone call then meeting with Darren, 1st engineer here in 3 days (2 days were weekend and 1 day Bank holiday) from fill out form online, to run the new fibre cable from pole, then sorting out problem with delivery of Router - DHL problem not lightspeed - with Mohammed - the customer service so far has been great - lets hope it continues when engineer arrives tomorrow to make the change over 🤞