A day ago
Such an amazing service I had a simple query I tapped light speed on my phone and got a phone number I phoned and got put in a queue not a problem, tapped 1 for call back, wait was about 3 minutes.... See more
2 days ago
The technician was one of the best I've worked with
Such an amazing service I had a simple query I tapped light speed on my phone and got a phone number I phoned and got put in a queue not a problem, tapped 1 for call back, wait was about 3 minutes. A very nice man, yes human who spoke english in a very clear voice sorted my query. How good can it get.
The technician was one of the best I've worked with
Ayush was helpful
Meena was very polite and, more importantly, exceptionally clear and thoroughly helpful in our telephone call to set up my account with them. Also an engineer arrived only a few hours later on the same day to fit the new out door cable ready for connection 1 week later. 10 out of 10.
Joe called at the agreed time and guided me through re-setting my eero router. Joe was very helpful, cheerful, polite & efficient. I was quickly back online. He also explained the useful features on the app. Thank you.
Joe was clear, concise and thoughtful. He respected the time constraints I had on rebooting the network and was prompt and polite when calling back.
Joe at lightspeed was so helpful he looked into my issue and got me back on line very happy with service I received
Very reliable and have never had a issue since I joined in 2021. The new upgrade I got is up and running with no issues at all Would highly recommend
Amar was really friendly and helpful, resolved my query in literally less than two minutes :) thanks Amar !
I was having issues with Internet, Joe phoned today and fixed the problem very quickly and efficiently. He was very patient, and sorted the problem out.
Georgia was professional and polite in dealing with my request.
Essra whom I spoke to on the call was very lovely and friendly and very helpful. A billing issue is being dealt with on my account and Essra was willing to help and understand my situation. Thank you for having someone pleasant and helpful on the call, many thanks ☺️
I had experienced Internet problems for 4 days after coming back from a holiday and rang up every day to try and get some help. Today I spoke to Joe who was so incredibly helpful and reset my router remotely which seems to have resolved the problem. Thanks so much for your help and professional service
Always helpful and quick to the point when I phone up, Mohammed resolved my issue and made me feel valued as a customer
After ringing and reporting the problem we had Joe rang back and did a reset and rang again to check the system was up and running again. Great service.
Joe was so helpful, he explained everything very well and spoke slowly so that I could understand . He was very professional and is an absolute asset to your company
I had a problem with websites loading and my Internet being very slow, phoned up and spoke to Priscilla who worked with me to find the issue and within 20mins she resolved the issue and got my Internet working again, Very happy with Lightspeed and the service you provide.
Joe was great he sorted my issue with signal dropping within minutes. He was friendly, polite and professional throughout. Any problems you have ask for Joe
My issue was dealt with very promptly the gentlemen whos name I forget was very helpful
I would like to say i spoke to Essra and she was most helpfull with my problem she explaind everything so that i could understand. I was most grateful for that.
Based on analysis of 3 reviews rated 1-2 stars for LightSpeed Broadband
“I tried to switch to Lightspeed, they couldn’t figure out how to get a router to me (DHL’s fault partly, but LS custo...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
LightSpeed Broadband is a telecommunications company based in the United Kingdom, specializing in providing high-speed broadband services to residential and business customers. The company offers a range of internet packages designed to meet the diverse connectivity needs of its clientele, ensuring reliable and fast access to the online world. Targeting both individual consumers and small to medium-sized enterprises, LightSpeed Broadband focuses on delivering exceptional service quality and customer support. With a commitment to enhancing digital experiences, the company aims to support its users in achieving seamless online communication and productivity. By leveraging advanced technology and infrastructure, LightSpeed Broadband positions itself as a competitive player in the UK telecommunications market.
LightSpeed Broadband receives overwhelmingly positive feedback for its exceptional customer service and helpful staff. Reviewers frequently highlight the efficiency and friendliness of technicians like Joe and Amar, who are praised for resolving issues quickly and effectively. Many customers appreciate the clear communication and professionalism exhibited during their interactions, making the setup and troubleshooting processes smooth and hassle-free. However, a few complaints arise regarding router-related problems, with some users experiencing internet issues that required multiple calls for resolution. Despite these minor setbacks, the overall sentiment remains highly favorable, with most consumers expressing satisfaction and recommending the service. LightSpeed Broadband is recognized for its reliable service and commitment to customer support.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
