LightSpeed Broadband Reviews

Very fast and very good custermor service thank you

Simple phone system, with no long options..a brief wait and then a human on the phone. Lose the automation altogether and you'd get 5 stars but well done, thats how a company should operate.

Ayush explained that my higher speed broadband will not start until 21st, so not an issue with the ethernet cable as I was previously told by someone else. Answered my other questions, so hopefully should all be sorted.

We used to be with sky for landline/internet/tv and whilst they were more expensive we never had the problems that we are getting NOW When the salesman came to out home he said that with lightspeed we should also sign up to NOW TV and that they would be able to get our land line number ported over to KIT? anyway we agreed and then came the day of installation and the engineer came and install the broadband and the EERO box (router) along with a Black Box (this was to allow us to use our landline and keep our number) The salesman told us that if we installed the ITVX app on our tv that we would still be able to see Yorkshire Televison so to the first set of problems the ITVX does not show YTV, second The internet kept dropping out I have one TV upstairs 10 feet vertically from the router and it keeps buffering. I have one TV in the smae room as the router and it also buffers from time to time. I have cameras around my property which the salesman assured me would hav no problems connecting to the router half the time the camera to the front of my property drops out. My wife has a Alexa Show in her bedroom and sometimes it drops out. Then to my landline which the LS engineer connected up to the black box on the same day and time as he fitted the LS equipment to the wall. There is some sort of deal between LS and KIT (the phone people) and also LS engineer recomended that we use NOW TV in order to get all our SKY channels (we get some) do we paid for Internet tv and phone and none work properly. The last three times we have called the salesman he has promised to come back and fix things. (just to prove that there were problems with the internet last sunday an engineer was working on the line outside a neighbours house and he came over the road to ask me if I had been having problems and I said YES he said he would try and fix thing and went back to the cabling over the Road and then came back and told me there had been a problem and that it was now fixed. We have been 3 weeks without our land line and LS tried to intimate that it was not their engineer who had fitted the Black Box (Kit) as it did not appear in the photos that he had sent them on the day of fitting He FITTED IT, we live in a small semi detached ouse not a sprawling mansion. the Sky box work in all the rooms of my home and worked the cameras. The EERO box fails miseably and then to say "Well you could buy a Mesh" shows that they know their system has deep flaws my advice to anyone thinking about getting LS get them to put in writing that all the items they sell you will work by work i mean in each room of a standard semi NOT A HAPPY BUNNY

Excellent customer service

Muhammed was very helpful. And sorted problem out quickly. Thankyou.

Called due to having no broadband, Mohammed answered the call identified the problem and got an engineer booked to come out the same day.

Essra was helpful and polite and hopefully sorted the issue. Sending out a new ethernet cable

Great service in general everyone friendly and polite

Very helpful with what I need to be done

Amar was very helpful and kind

Tried there best to get me the earliest app to have the Internet problem resolved

After an extended period of down time with my broadband I contacted lightspeed after repairs were conducted and broadband reinstated with the subject of compensation. I found the customer service contact (Mohammad) to be very helpful and understanding and very eager to help in anyway possible. After a very satisfying conversation my compensation was agreed and I was emailed within minutes to confirm. Thanks Mohammed you are a credit to lightspeed.

Great service fast and efficient Amar made this transaction easy thank you

Georgia was very helpful and knowledgeable

Five start to Amar

I always get to talk to a human being and never have to wait long for an answer. When I need help the person was understanding and really helpful

I spoke to Amar today, he was very helpful with resolving my issue and he got my Internet back up and running really fast. All around, great customer service.

Very efficient company. Good service. Amar was very helpful.