LightSpeed Broadband
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Excellent service provider
Spoke with Amar who was very professional, listened to my concerns and promptly escalated to the relevant team. *Update* 17:00 Spoke with the relevant team (sales) to increase my speed and get locked into contract again for 24 months but lightspeed appears to value new customers over existing (that also refer new customers to their business) and were happy not to sign me up for another 24 months for the sake of £2 a month. For this reason I have changed the rating of my experience from 5 stars to 3. This is based on my overall experience today. *Update* Today 14/09/26 I received the below response on here from lightspeed: Thank you for updating your review and for your continued feedback, Lee, as well as your kind words regarding Amar's professionalism. We would like to reassure you that we don't reserve special packages purely for new customers. All our available packages and promotional pricing are accessible to both new and recontacting customers alike. Because our promotional offers fluctuate throughout the year, prices can vary depending on when a contract is started or renewed. Our goal is always to help all our customers choose the package that best suits their needs and budget at any given time. We truly value your loyalty. If you'd like to revisit your options or discuss your account further, please don't hesitate to reach out we'd be more than happy to help. LightSpeed Customer Experience Team Since this response I have spoken with a Paolo who became very rude towards the end of the call after debating with me why the customer experience team had wrote the above statement. Since this, the customer experience team has change this statement to what is currently shown It appears lightspeed may not know exactly what is going on here and it's becoming very frustrating to me as the customer. I would never have called and spoken with Paolo if the customer experience team didn't respond to my experience, it's just made the whole experience worse. I have changed the star rating from 3 to 1 due to this evolving experience. Id just like to add that I also spoke with Amar who again was very professional and also appears to be the only person I've dealt with so far at lightspeed who knows what he's actually doing. 5 stars for Amar. *Update* 16:00 Received a call from Rhys on the customer experience team, very professional and apologised for any confusion and misinformation provided. A solution suggested by Amar earlier has been offered again by Rhys which I have accepted. Overall I appreciate the final efforts made. 5 start rating has been restored.