Outstanding representative
Outstanding representative. Frankie answered my questions professionally and had a great attitude during the entire conversation. I appreciate his help.

9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
Outstanding representative. Frankie answered my questions professionally and had a great attitude during the entire conversation. I appreciate his help.
The service rep was friendly, spoke clearly and answered any and all questions I asked. I found her to be very helpful.
Sherry was great. Very helpful and friendly
I was charged a 3 mo. charge. I asked the monthly charge since I'm on Social Security now. I spoke with a person today and she can't change that until I receive the pkg. Other than that, so far, things have been OK. Marilyn Byal
It was very easy too order
Process was easy and agent very knowledgeable.
Friendly and accommodating sales staff. Ease of purchase.
LifeStation watch was purchased 02/02/25. Twice it wouldn't activate after tapping the face. Called cust svc, and it was restarted. I was told to charge the watch for 2 hours every day. However a selling point for the watch was that it only needed to be charged 2 hours every 5 days.
Thomas was very helpful and patient, thank you.
Very satisfied A+++
How curtios and respectful the
Did not disclose when ordered that I would have to pay for device plus monthly service fee that's why I cancelled and had them put money back on my card.lus after seeing charges and after I told the guy in phone I could not afford the device or monthly charges for it and wanted to cancel he assured me it was cancelled and money would be back in my card and so far that was a lie and now I have to wait for device to be mailed to me and return it before I can get refund
Very helpful, courteous and explained everything
LifeStation was the first company to contact me by phone after my online inquiry through Consumer Affairs. Another medical alert service telephoned me nearly an hour later after concluding my purchase of medical alert product and service agreement via Life Station. LifeStation has a 1300-foot radius VS another service with 800-foot radius. LifeStation Company also specified return of my unused service dollars.
While I do appreciate honesty about other companies, I just hope your representative was honest and not just down-talking another company that I was considering. Also, my bank account has been charged but do not yet have my device. I hope my service does NOT commence for payment and service date purposes until I receive the device.
Courteous employees.
made it easy to work with. covered devices great. I feel that I'm going to feel safe through problems. thanks to Thomas.
Thomas Doyle was very helpful.
Sherry was very knowledgeable and helpful answered all my questions with ease
The lady I talked to was very clear and explained every thing about how the watch worked and answered all my question about the montering service and how it works. She took a lot of time to explain and no sales pitch which was most helpful. She also pointed the payment plans. I would do business with her again.
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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