9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
Sherry was very helpful in selling me a product that I feel is very necessary for the safety in my life. My son will feel very assured that I have the ability to be safe at home and if not have ability to let someone know and then let him know! Very comforting
the person who helped me was fun and very helpful. explained everything fully
This was a simple process. The rep was very professional and compassionate! Great job!!!
Very good experience
Christina was more than helpful. Very patient and explained things that the service covered. I wasn’t aware of the wonderful changes that Medical Alert now has. We were clients till 12/31/2024. We changed our insurance carrier and new insurance does not cover medical alerts.
Very nice and helpful. good sense of humor.
The person I talked to was helpful in explaining the options, the payment plan etc. and made the experience reassuring.
I had checked on line had not checked back they got in touch with me his information was helpful i signed up he was knowledgeable and helpful and I signup for my mom
Frankie was very professional and knowledgeable of your products. He took extra time to ensure my understanding of my options available. Very pleasant experience.
I filled out an online form to get estimates for the best device for my 76 year old mother, and LifeStation was the first to reach out - before I even left the website! My sales rep was LOVELY!! She spoke with me like a human and answered all my questions kindly. I haven’t used an alert system before, but this one has everything I was looking for (fall detection, direct calling with emergency services)
Frankie my operator was very pleasant.Help was given politely.Question were answerd. Informative on the watch and reasons for my need. Price was given at my discount with insurance. Set up for quarterly payments.
Justin was very helpful and answered every question thoroughly. He is a great asset.
Our experience with Justin to purchase the LifeStation device was exemplary!! However, Justin was the fourth person we talked with to finally make a purchase, we spoke with three other people before finally getting Justin.
The representative was very knowledgeable, helpful, and patient.
Very friendly contact person. She was very knowledgeable and explained everything in a way that was very easy to understand
Still not received device after multiple calls.Told today credit card was declined but no one ever called me.Disconnected after being sent to survey which was not requested.Hoping it works for me but not very optimstic at this point.quoted 1 price at initial sales call and being charged something else.Was told $99 fee was waived.Not signing agreement yet for product not received
The representative was extremely knowledgeable, and polite. I would have liked to have had a better idea of the cost on my part earlier on in the conversation rather than waiting later on to find out what my insurance would cover.
Sherry was very friendly, helpful, and informative and made the process of obtaining a medical alert necklace for my MIL easy.
I placed the order for LifeStation and I saw the charges (Subscription) were duplicated. I called customer service today and found out they cancelled the order. No one called me to inform that the order was cancelled. They had to start the order from scratch. Meanwhile, my mom fell twice this week. Now, I have to wait for the equipment to ship. I requested expedited shipping. They can only prioritize my order ahead of other -- no expedited shipping. Update after initial review: I got a call from Lifestation after review. They sent my mom sidekick via next day area. Much appreciated. My mom is now wearing her pendant. I feel better. Thank you!
The associate who assisted me was fantastic. He was helpful, attentive, polite, professional, reassuring, and respectful. Justin
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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