9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
Customer service reps are always kind, patient and trying to be helpful. Some are better informed about available products, are able to answer questions and understand what the customer is requesting to suit their needs
Everything appears to be ok, but the set up manual needs to be re-written to reflect a change in setup procedures. I've worn this unit for about a week not knowing it wasn't activated yet until I received a call from customer service
Sherri was wonderful! She explained everything in detail and was very kind through the entire process.
Customer service was great! Representative was very knowledgeable! I have another family member that has the system and really likes it.
I like to however I haven’t received the items to give you an honest opinion. It’s too early. Although your customer service dept was excellent ( informative & helpful)
FRANK MADE THE EXPERIENCE ENJOYABLE & EASY!!! He was AWSOME!!!
A highly experience person who helps me to get my life alert
Easy experience. Super professional
My contact/ Representative was great. She listened, didn't try to upsell me and was very courteous. She deserves recognition.
Great service rep. Professional and helpful.
Sherry was an excellent representative for Life Station. She took the time to listen to our needs and explain the different levels of service. She answered questions clearly and really listened. Sherry wasn't pushy, she just shared information in a way that made the decison making process easy. In a word, Sherry was AWESOME.
Your rep was knowledgable and served me well. He was friendly and had all the info I needed
Frankie was awesome! So helpful and gave clear concise information about options and services. Also great to talk to. What an asset you have in him!
The agent was very helpful and was able to assist our needs. We are excited for our device to arrive!
We originally purchased LifeStation because we thought it was covered by insurance, however, we learned that it only is covered with a "Care Card" so the insurance company said we'd have to switch plans in order to get the care card. the price is still reasonable, however, now we have to go through the steps to see if its worth switching insurance plans to cover the LifeStation unit.
Clear answers to my questions.
Christina was so helpful and a pleasure to talk to.
When buying something on line, I always appreciate the Customer Experience with the company that makes the purchase enjoyable.
Answered every question O had
It was easy I did it on line in a text.
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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