LifeStance Health

3.744 out of 5 stars
3.7
Great1,000 reviews

TrustScore

3.7
3.744 out of 5 stars
Great
5 out of 5 stars
626
4 out of 5 stars
58
3 out of 5 stars
19
2 out of 5 stars
28
1 out of 5 stars
269
1,000 reviews in total

Review summary

LifeStance Health has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Lovely therapist and really appreciate…

Lovely therapist and really appreciate the bios and specializations. I think I found the right one for me! Very easy boo...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Extraordinary Experience

I have had extraordinary experiences with everyone I came in contact with at LifeStance. I spent months trying to find ...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Every time I have a telehealth…

Every time I have a telehealth appointment they never send me the link to connect. I tried calling but it was after hour...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Patricia is an amazing person and a…

Patricia is an amazing person and a pleasure to talk too. All the staff is super sweet and caring. They took care of me ...Read more

0
0
🔥 High engagement

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Angela Krows
Angela Krows
1 reviews
4 months ago
5 out of 5 stars

Dr Kim is so wonderful and scheduling…

Dr Kim is so wonderful and scheduling and everything was so easy. Really nice people, great place!

Helpful?
4 months ago
5 out of 5 stars

The therapist I spoke to was really…

The therapist I spoke to was really great. She asked questions and heard my concerns and started putting a plan in place to better help me.

Helpful?
4 months ago
5 out of 5 stars

Dr K is fantastic and has been a…

Dr K is fantastic and has been a pleasure. Beth at the front desk is excellent!! They have been a rock in my success . I am from the east coast and I don’t think people understand how good they have it here in comparison. I’m fortunate to have these people who are in my corner .

Helpful?
Lora Harget
Lora Harget
1 reviews
4 months ago
5 out of 5 stars

My therapist

My therapist, Catlin always gives me a comforting feeling that she is always listening and encouraging me.

Helpful?
4 months ago
1 out of 5 stars

Unethical Billing

For those who care about their mental and behavioral health, I urge you stay away from Lifestance. The providers themselves are capable. The organization, in my opinion, is mercenary. In my opinion, the well being of the patient is a secondary concern behind making money. In my case, I had completed 5 appointments with a Lifestance provider, when the administrative office decided to pull the rug from out under me and decide that they were either not compensated enough or that they made a mistake (that I should pay for) when they originally decided that I satisfied their reimbursement criteria. Lifestance thereupon dropped me as a patient. I urged them to accept traditional Medicare reimbursement so that I could continue as a patient. They would have none of that. After all (in my opinion), there isn't enough money in that! This is a frightening example of the new model of behavioral healthcare where critical decision-making impacting the health and safety of patients is made by MBA's and not health care providers.

Helpful?
4 months ago
5 out of 5 stars

They listen and provide insight

They listen and provide insight, and suggestions are given where tweaks can be made and congratulate when improvements are heard. It's easier than one may think, if you desire butterflies, quit focusing on chasing them, build a garden and the butterflies will find you. Taking care of yourself makes it easier to enjoy life and taking care of others, they see you, and they hear you and they want to listen because you are doing something right because you look and feel better.

Helpful?
Mark Fiene
Mark Fiene
1 reviews
4 months ago
5 out of 5 stars

All ways kind and helpful I really like…

All ways kind and helpful I really like my therapist I’m looking forward to more progress in my therapy. It’s a soothing and healing environment!

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I'm LaShawn
I'm LaShawn
1 reviews
4 months ago
3 out of 5 stars

Additional Anguish

The counselor that we saw was nice but she didn't work for use which is a normal thing. Sometimes you have to try multiple counselor before you find that right person for you. What I dislike is the LifeStance requires that the patient get an internal referral frome the counselor requesting a change. How awkward is that?? A person who is already experiencing some sort of emotional/mental issues to now have to tell the therapist essentially that I don't like the job your doing, can you refer me to someone else? THAT SHOULD NOT BE THE RESPONSIBILITY OF THE CLIENT. We should be able to call the intake line and request a change and get it. Period

Helpful?
JB
JB
1 reviews
4 months ago
4 out of 5 stars

Dr Bernard Ball was wonderful tonwork…

Dr Bernard Ball was wonderful to work with. He was knowledgeable and informative and easy to talk to, thank you.

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4 months ago
5 out of 5 stars

I couldn’t ask for better care!

Casey at Lifestance is awesome. She listens to my concerns and addresses each one.she is always on time for our appointments and is understanding of insurance issues that may arise. I have also seen a therapist at Lifestance who was wonderful. They have a ton of caring people working there!

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Pete Beck
Pete Beck
1 reviews
4 months ago
4 out of 5 stars

Something went wrong while I waited 45…

Something went wrong while I waited 45 min.to be connected to Hardie. Finally we connected and she told me what to do if that ever happens again. She took care of me and made it better.

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Wes
Wes
1 reviews
4 months ago
1 out of 5 stars

Do Not Use

The Dr. in San Antonio I saw showed no particular interest in discussing the issues that I went to see him for. I went in and they seemed more interested in getting my billing information than anything else. Even after I stopped going, the company continued to bill and used vague billing codes. Not someone I would ever recommend

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Tami
Tami
1 reviews
5 months ago
5 out of 5 stars

Life Changing Experience

Dr. Quinn Bedell-Miller is amazing. I am finally receiving the correct treatment. I am so grateful and thankful for LifeStance and Dr. Bedell-Miller! They take pretty much all insurance. Telehealth as well as in office availability. Ease of scheduling and intake. Different types of therapy options, one on one and group therapy options. Flexibility and ease of communicating with my Doctor.

Helpful?
5 months ago
5 out of 5 stars

My therapist Cathy is fantastic

My therapist Cathy is fantastic at her profession. She listens extremely well and provides practical advice and strategies.

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5 months ago
5 out of 5 stars

I love my therapist through Life…

I love my therapist through Life Stance. I’m thankful for her being there when needed and for regular scheduled appointments. She has helped me through some crisis. The therapy sessions have been just what I need. I’m working through so much.

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5 months ago
4 out of 5 stars

Polite

Polite, and good listener. And they are helpful giving insight or different ways of looking at life.very greatful for them being their.

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5 months ago
5 out of 5 stars

Great experience.

I have never had a problem with scheduling, receptionist, or doctor. My therapist is genuinely concerned about my treatment and what is going on. He listens and makes recommendations to my treatment. Very satisfied with the office as a whole.

Helpful?
Mary McCue
Mary McCue
1 reviews
5 months ago
5 out of 5 stars

Dr. Roger Weiss

Dr. Roger Weiss is amazing. His approach to medication management was thorough, and worked patiently to find the right combination". "I felt genuinely listened to and understood, which made a huge difference in opening up about difficult issues". He has gotten me through deaths in my family, work anxiety, health and marital issues.

Helpful?
5 months ago
4 out of 5 stars

Get help here

My visits with folks there have done me a world of good. Kya Davis is very thorough with questions and got me on the right meds! She's personable and kind. Who doesn't need more kindness in their life?

Helpful?
Brian Kurtz
Brian Kurtz
1 reviews
5 months ago
5 out of 5 stars

Lisa Smiths kindness and competence…

Lisa Smiths kindness and competence helped me through a difficult time suffering from extreme insomnia. We found the right combination of medication that proved to allow more than 3-5 hours of sleep per night to 5-6. It was a gift.

Helpful?

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