Get shafted @ Leonardo Boutique hotels
Nothing like making a booking that the hotel gets wrong & when they kindly promise to re-imburse they actually change the facts so that they don’t have to re-imburse the customers. When you know you were at the hotel at 10am to check in & you’re told that you got the date wrong & then you see that they update Booking in the afternoon as a ‘no show’. I don’t know why Booking wants to list such hotels on their database when such bad service from the hotel reflects badly known them as well.
Leonardo hotel - Tel Aviv
This business customer ain’t coming back!
Have just booked my 4th visit this…
Have just booked my 4th visit this year. at Leonardo Hotel Gateshead Quays, fabulous, as always very friendly staff , Ann on reception so helpful, and always give us a welcome as we arrive, the furnishings in bar, and lounge have been renewed, plus an added touch of complementary cold drinks from the dispenser in reception rooms cleaned and all tea coffee and milk , plenty of it every day, the bar staff and resturant staff are fantastic, my next visit already booked
SEAFOS DOES NOT OPERATE LIKE A 5 STAR HOTEL
While checking into my suite at the SEAFOS Luxury Resort & Spa Hotel in Nafplio, Greece the Security Guard/Reception Staff negligently directed my partner and I to park in an area incapable of safely accommodating our Van, resulting in substantial damage to the body panels of our vehicle. Following the damage to our vehicle I confronted the hotel Mgr. (Vasilis Keritis) who agreed that his staff was negligent and that he was willing to do what was necessary to restore our vehicle. Yet the following day, when I inquired how the SEAFOS Hotel was going to arrange payment for the repairs necessary to fix our van , Vasilis Keritis reversed his position claiming his staff was not at fault. Out of hundreds of hotels I've stayed, throughout 55+ different countries, this is BY FAR THE WORSE ONE YET!!!
Leonardo, nie wieder...
Leider eine sehr enttäuschende Erfahrung mit dem Buchungsservice eines Leonardo Hotels. Auf Grund eines Buchungsfehlers haben wir die Reservierung innerhalb von zwei Stunden wieder storniert - das ganze lag mehr als 6 Monate vor dem geplanten Aufenthalt. Trotzdem besteht das Hotel auf der vollen Zahlung für zwei Nächte. Mehrmalige Kontaktaufnahmen per Email und Telefon blieben ohne Resonanz. Aus unserer Sicht reine Abzocke, denn das Zimmer kann in dieser langen Zeitspanne problemlos neu vergeben werden. Kundenunfreundlich und nicht nachvollziehbar. Wir werden das Hotel künftig meiden.
