李宇涵
1 reviews•New Reviewer
over 1 year ago
Nice conversation skills
Nice conversation skills, great patience.
Helpful?
TrustScore
4.8
Excellent
462
21
2
1
14
500 reviews in total
See what reviewers are saying
OtiliaFeatured
10 months ago
Good experience
This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)
Pete HansenFeatured
10 months ago
Fiona was very helpful in sorting out…
Fiona was very helpful in sorting out my account after the tenants had moved out, a pleasure to deal with!
Emma ExcellFeatured
10 months ago
I had a great experience
I had a great experience. The person I spoke to was helpful, knowledgeable and very professional.
Natasha RussellFeatured
10 months ago
Moved into a new build
Moved into a new build, Tia was helpful and took all the details needed to set up my account. Very pleasant experience ☺️
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Alex Wintermute
1 reviews•New Reviewer
almost 2 years ago
I am hoping to get a petition together…
Update- I am relieved to update that after 3 years my complaint has been taken seriously and the amount already paid is enough. I have changed my rating due to the outcome. I had no issues with the water company until this leak but due to the length of time taken and the amount of time and effort put in I can not give a 5 star as I would have before. I will thank Joanne for sorting this out and just wish the many others I spoke to previously had been able to help. The sense of relief I feel for finally have someone listen is worth changing the way I feel about Leep. I am hoping to get a petition together to take introducing competition into household water companies back to government. After 3 years of going back and forth following a +£2000 bill due to an invisible leak that the company conveniently stopped sending bill to make me aware of. Over 3 years I have been told so many different reasons as to why it’s my responsibility and I’ve looked at other water companies which have leak policies which would have covered this leak. I am suck with a company who have caused so much stress and anxiety who could not care less that they could have prevented this leak with one phone call or just getting my bills. They have broken GDPR and chased me for an overdue bill from the next family living at this address and have sent it to debt collection. I have already paid to fix the leak and £300 which is over a year’s worth of water to my family. They are chasing me for the £1800. Knowing that £1000 is profit for them and they could have prevented it makes the situation so much worse. Can’t think of another time in my life that I have had to deal with such a horrible situation
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