10 months ago
This call was very helpful and lovely. It was short and sweet, but all the information that was shared was very useful. :)
10 months ago
Fiona was very helpful in sorting out my account after the tenants had moved out, a pleasure to deal with!
10 months ago
I had a great experience. The person I spoke to was helpful, knowledgeable and very professional.
10 months ago
Moved into a new build, Tia was helpful and took all the details needed to set up my account. Very pleasant experience ☺️
Sarah was absolutely fantastic! She swiftly resolved a billing issue on my account, answering all my questions and completing the process in under 5 minutes. I can't thank you enough, Sarah!
I spoke with Mr Admire, who was kind and profession with the service he rendered and explained to me how they provide their service. Thank you
Catlyin was so helpful and very kind
Laura was really helpful, asked for water bill by post and she promised will send it out today even is 3pm. That’s very efficient.
Spoke to Laura regarding my bill, explained everything clearly and managed to get the problem sorted. Thank you
Garbage. Unhelpful customer service on phone who don't give names or answer questions fully (if you're going to write fake reviews at least make them sound different, not "DAVE from customer service was great, he dealt with my INSERT ROUTINE ENQUIRY"). Don't answer customer emails, refuse to give full billing history, payments made not acknowledged on bills. Had enough and contacting the ombudsman. absolute garbage.
I called about a new registration and the call was just under 6 minutes where the customer service agent resolved everything and got a new account set up for me, really great service and very efficient, thank you!
I spoke with Hannah in helping set up my account with Leep - she was very helpful and polite and was able to set up my account and direct debit within minutes. She was very quick and easy process. Thank you!
Tia is very helpful she help me all the process and everything very quickly. I'm very Happy
Laura was very helpful in setting up our direct debit and made everything straightforward. Very efficient
Sarah was very helpful.
Spoke with Laura today - she was really great and reviewing my account which was in credit and suggesting a new, lower monthly payment. I've also been able to have a refund processed on the outstanding balance
Sarah was very helpful! I recently moved into a new building and called Leep Utilities to get everything set up. Sarah explained everything clearly and the whole process was easy and simple!!
Dealt very professionally and quickly with my moving out call.
Laura was very helpful on the phone with all my questions. Awesome rapport.
Fantastic experience with Laura - very helpful and resolved issues straight away
Laura was so helpful. She provided me with a map so that I could see where the water meter was in my new property. I would definitely recommend using Leep!
Good and helpful service.
Sarah made it easy to setup a direct debit and answered all my questions clearly
Sarah was excellent. She was able to help me with an overpayment on my account and had the refund arranged right away. All queries answered and processed in under 5 minutes. Thanks again Sarah.
Based on analysis of 15 reviews rated 1-2 stars for Leep Utilities
“I was shocked to find out today that my water bill has increased by nearly 60% from last year - up from £27pm to £50pm”
“This has been one of the most disappointing customer service experiences I’ve encountered”
“Everytime you contact them they come back with the same response that they are waiting for the developer of the site...”
“They then hound you with payment reminders for bills that they have produced incorrectly”
“I moved out and they closed my account with estimated reading”
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Leep Utilities is a leading provider of last-mile multi-utility network adoption services in the UK, specializing in the integration of water, electricity, and heat networks. The company focuses on the adoption of Independent Distribution Network Operator (IDNO) and New Appointee and Variations (NAV) systems, as well as extra-high voltage (EHV) networks. By offering tailored solutions for new-build developments and large-scale masterplans, Leep Utilities ensures seamless utility delivery that meets the specific needs of its clients. The company’s target market includes commercial developers, consultants, landowners, and data center operators who require reliable and efficient utility infrastructure. With a commitment to innovation and transparency, Leep Utilities positions itself as a trusted partner in creating sustainable and high-value utility networks across various projects.
Leep Utilities receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Consumers frequently highlight the exceptional customer service, noting quick response times and the ability of representatives like Ferris, Michelle, and Tia to address concerns effectively. Reviewers appreciate the friendly demeanor and thorough explanations provided during interactions, making processes like setting up accounts and understanding bills straightforward and efficient. However, a small number of complaints arise regarding billing issues, with some customers expressing confusion or dissatisfaction about increases in their water bills. Despite these concerns, the overall sentiment remains highly favorable, reflecting a strong commitment to customer care and service quality.
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