I had the pleasure of working with Brian from Leaf Home Water Solutions to install a water filtration system in my home, and the experience was exceptional. Brian was punctual, professional, and extre... See more
The installer, Milton, came right on time (actually early) and started work right away. He even had to perform additional necessary plumbing work to make room for the tee joint, at no extra charge. F... See more
I have tried my best not to give a negative review but I honestly feel there is no other option now. Long story but here goes. We purchased our system two years ago. The salesman was very nice and con... See more
Tyler was my installer and his helper was Austin. They did a great job and super nice. They are very professional and got the job done pretty fast and cleaned up.
The team at Leaf Home Water Solutions was fantastic. Everyone from the first Consultant to the Installer were very professional and worked in record time. They made the decision making so easy for me. Now, I can't imagine my life before not showering with soft water.
I got a follow up call from our salesman Ray to get feedback on his sales technique. I don't recall ever getting a follow up call from a salesman. We got the senior discount and a pairing installation discount with our order so the price of the system varies which is why they can't give you a price online. In our case, they had an installer available the next day. The installer Dan replaced all the plumbing for the previous softener installation and removed everything he had out. Dan answered all my questions and was a user of the leaf system himself. My water is very hard and I could tell the difference after the system was installed.
Customer WSTL01353
The sales Representative-Ty, arrived on time was very professional, knowledgeable and was very thorough explaining the system with enthusiasm. He answered all our questions. The technician Jacob- was very polite and thorough with installation and clean up and explaining the system. I must say both employees were very impressive, they were very easy to talk to and made the sale, installation easy.
Salesman was knowledgeable and explained everything in detail. The installation was great and clean. The installer listened and was a pleasure to talk to.
Both the sales person (Irina) and the installer (Chris) were excellent. Installation quickly scheduled and everything easily installed with minimum time spent with water turned off. Love the taste of the RO water!
Jerry was great, he answered all of my questions. Very knowledgeable about the product and was very thorough taking care of my equipment. Thanks Jerry and Leaf Water Solutions.
Scott and Gary showed up on time and very informative about their products. On-site inspection and testing water to take care of my well water needs. Helpful with financial to speed up process and installation happened next day. Very satisfied.
LEAF HOME WATER SOLUTIONS did an awesome job in helping me find the perfect filters for my home. The sales tech took an hour to explain why it is essential to have filters in your home. The water test demonstration is what convinced me to get the water filters that was best suited for my home and at the best price possible. The best part was that the filter installation tech was able to install them on the same day. Awesome. I am one happy customer. Now I won't have the NASTY CHEMICALS found in city water and enjoy good tasting coffee every morning.
The company seems to be hiring good honest workers who treat the customers well and with respect.Toni was a nice respectful young man that did his job well and explained what was expected of the owner and the company.
The entire process went well. The tech explained all the tests and the results. He the outlined our options and worked on pricing. We wereable to get the job done in a few days. Installer was great,
The service person was knowledgeable he had to run the water line a different way so that it flowed easy he can prepared to do the job it only been two weeks and I'm still researching all that the company does will rate them later. Thank tou
I thought both the salesman and the installer were great guys. The only reason for a four over a five at this time is when the salesman was shown the area where the unit would be installed, I said I was concerned with the tight fit it would be. He sent the area measurement to the company to verify that the unit would fit. Once the salesman determined what I needed, he verified it would fit. They told him it would. When the installer was finished, he had me peek around the corner to see it. I did not notice how close it was installed next to my furnace. Should I need a furnace repair, the repairman could not access the furnace. I have a call into service to address the situation. Also, my installer dumped my old salt pellets on my lawn, which will kill it! I'm not happy with that. For the most part, depending on the outcome of the service getting back with me.
Based on analysis of 48 reviews rated 1-2 stars for Leaf Home Water Solutions
Customer service23 mentions
“Put this system in two yrs ago and was given a bunch of lies”
Installation22 mentions
“We had the Leaf water system installed on November 7,2023 and we had problems as soon as April 2024, as the regenerat...”
Payment issues10 mentions
“I have tried my best not to give a negative review but I honestly feel there is no other option now”
Charges7 mentions
“We had the Leaf water system installed on November 7,2023 and we had problems as soon as April 2024, as the regenerat...”
Refund7 mentions
“I called customer service on day 4 and told them I wanted the system removed and a refund”
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Leaf Home Water Solutions specializes in providing whole home water treatment systems designed to ensure safe and healthy water for families. The company focuses on creating custom-built solutions that enhance water quality by improving taste, odor, and clarity while reducing harmful contaminants. Their services include water softening systems, water filtration systems, and tailored solutions for well water, addressing a variety of common water issues.
Targeting homeowners concerned about water quality, Leaf Home Water Solutions employs local water experts who conduct advanced digital testing to identify specific water problems. With over 250 possible combinations of solutions, the company aims to deliver personalized systems that meet the unique needs of each household, ensuring cleaner, better-tasting water throughout the home.
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Review summary
Leaf Home Water Solutions receives high praise for its professional installation services and effective water filtration systems, with many reviewers highlighting the expertise and punctuality of installers like Brian, Milton, and Tyler. Customers appreciate the clarity and taste of their water after installation, often noting the fair pricing and thorough explanations provided by sales representatives. However, there are significant concerns regarding reliability, with some consumers reporting issues shortly after installation, including leaks and ineffective system performance. A few reviewers express frustration over misleading sales practices and poor customer service experiences, leading to dissatisfaction.
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