Language Empire Reviews

Very poor agency. THEY ask me to pay for PVG and they never paid me back. The worst experience ever and they still send me email asking me to work. I can not believe it, this company works for the UK.

Stay away from this agency, very bad management and customer service, rude communication and low payment in comparison to the other agencies.

This is THE WORST agency I have ever worked for and I wish I had never registered with them. They are harassing me every day by sending multiple text messages which I have to delete. I sent them emails to stop it as I have no intention of working for them but they just ignore it and the texts just keep on coming. When I try to contact them by phone they just don't speak just hang up. PURE HARRASSMENT.

A very very poor organisation for Freelance Interpreters. Basic respect is not shown. You pass interview with colours, upload document and then they hit you hard. No respect for experience. They brand and grade arbitrarily so that you are paid less or any poor intention. Your basic integrity is put to doubt. A org that doesn't respect the experience of a Interpreter working for 7 renowned interpreting agencies of The UK and The USA shows how poor and arrogant their approach is. After taking references from other companies as part of documentation for onboarding they again ask for letters for hours of work as a proof. Such a insulting org and their approach.

I have been working with this company for 8 months and I love my job. I don't know why people write nasty things. I get my salary on time. If I do my job right, there are no problems and no fines. If I warn in advance that I can't come to a certain job for some reason, I warn in time.

Look, they are more agency that you can work with pay more with 2 years experience. After I applied and they said they only pay me minimum wage. which is 11.45 pound. I am working with Languageline, HITS, Word360, Clearvoice (Home Office) they pay me from 13 to 16 pound, and customer service is good and friendly. They called me why I didn't finished the whole application. The guy in the phone call is arrongant and giggle after he heard me working for 15 pound an hour. He thought I don't have a stedy workflow, but I have few agency constantly offering works to me. THEY DO NO VALUE YOUR TIME, THEY DO NOT VALUE YOU, THEY CHARGE NHS AND GOVERNMENT EXPENSIVE BILL AND ONLY PAY YOU MINIMUM WAGE. THESE COMPANY WERE RUN BY DODGY DAVE AND SOUNDS LIKE INDIAN CALL CENTER. They are disrepectful of this profession and trying to exploit young interpreters. DO NOT JOIN THEM, YOU HAVE BEEN WARNED.

Ridiculous pay. Can't belive they're legit. Would avoid.

Paying their staff less then minimum wage, how is that legal? How are these guys getting away with it. Please stop using this organisation.

Well, registered and past assessment 3 years ago, NO assignments sent, keep seeing adv for french interpreters in Nottingham which is where I live! And still nothing, contacted them over a dozen time and never ever got a reply? Clearly communication is NOT a skill they have. Wont bother working for this type of agency. The worth is they keep sending me emails about updates on their hub!! Hilarious as I cant even log in 🤷🏽‍♂️🙄

Unethical, untrustworthy, greedy, unorganised. They scam you, and use their unfair rules against you without even listening to youR response or evaluate the situation. They delay the payments for a whole month which they can highly benefit from. In a nutshell, it's the worst company I could ever think of.

well organised really friendly staff especially bilal hashmi he’s very friendly and always a pleasure to talk to

I thank the company’s management, especially Mr. Jaber, who was understanding and communicated with me constantly until the dispute was resolved. I recommend this company to deal with

By far the filthiest treatment ever!! Not only they NEVER PAY ON TIME!!!! BUT THEY PAY LESS THAN THE AMOUNT EVEEY SINGLE TIME!!! It is a COMPANY THAT DISCRIMINATES HUMAN RIGHTS !! THEY MAKE YOU BEGG FOR YOUR MONEY - WHILE AGENTS SAY THEY RECIEVED THEIR PAYMENT WEEKS PRIOR TO TO YOU AS A FREELANCER!!! INTERPRETERS MAKE THESE COMPANIES AND THEY NEVVER GAT PAID!!! Beyond RACIST BEHAVIOUR AND DISCRIMINATING AGAINST US FOREIGN INTERPRETERS. WE HAVE BILLS TO PAY AS WELL AND THEY TREAT US LIKE SLAVES!!!!!

I'm a Freelance Portuguese/English interpreter. I've been working for them less than two months.. The payment suppose to be in 30 days, is 2 months and a half NO PAYMENT!!! I called every day and no one knows or solve the case. LE is an untrustworthy and unethical company!!!! I'm going to advice any interpreters / organisations to avoid working with this rubbish company. DON'T WORK FOR THIS RUBBISH COMPANY!!!

I am a Freelance Greek/English interpreter. I have worked with this company between 2017-2020. LE is an untrustworthy and unethical company, which will sacrifice with great ease the quality of service. They have shown complete disregard to the needs of the vulnerable non-English speaking service users by prioritising the company’s need for profit. They have not paid me the agreed amount, and I am still waiting to be paid in full. In May 2018 there was a crime in Doncaster area where a Greek Interpreter was required, I was the only one available and because of my price LE decided to lie to the police that they have no interpreter available. When finally decided to send me with my agreed price the victim of the crime has been discouraged and was not present to provide his testimony. In May 2020 I was assigned to interpret for a service user under a mental section. Multiple interpreters were assigned to her and could not do the job, to clarify I am not commenting on the abilities of my fellow interpreters. It is the company’s duty to identify the skill set of the interpreters and assign them based on the requirements of assignment. However what this company does, it assigns interpreters based on cost, with disregard to quality of service. When finally it was realised that I was the right interpreter for the assignment we agreed that the bookings will be at a specific price. Once they utilised me for 4 bookings on the agreed rate, then they decided with no explanation to drive the price down to about 3/5 of my original agreed rate – this new rate, was for the booking that was to assess the mental requirements of the service user. The booking was meant to be 2 hours. Even though that the booking was important, LE decided not to assign the booking to me and at the same time not to provide any interpreters for this important booking. As this is a safeguarding issue and I happen to be a professional and an ethical being, I contacted the client and offered my services for free so the vulnerable service user will have an interpreter. In total I did 1 telephone interpretation and 4 bookings with LE between May and July. I was supposed to be paid in full by August. However LE declined to pay me in full because apparently I agreed something different. I will advice any interpreters or organisations to avoid working with LE, as they are untrustworthy and unethical. If you require further information/evidence, you can contact me on the LinkedIn. Ignore the other comment I have some typos in there which I cannot correct because I cannot access and edit.

Hello my name is Marios Kotsis, I have worked as an interpreter with Language Empire (LE) since 2017. I am a Greek/English interpreter. LE is an untrustworthy and unethical company, which will sacrifice with great ease the quality of service. They have shown complete disregard to the needs of the vulnerable non-English speaking service users by prioritising the company’s need for profit. They have not paid me the agreed amount, and I am still chasing them. In May 2020 I was assigned to interpret for a service user under a mental section. Multiple interpreters were assigned for to her and could do the job, to clarify I am not commenting on the abilities of my fellow interpreters. It is the company’s duty to identify the skill set of the interpreters and assign them based on the requirements of assignment, however what this company does, it assigns interpreters based on cost. When finally it was realised that I was the right interpreter for the assignment we agreed that the bookings will be at a specific price. Once they utilised me for 4 bookings on the agreed rate, then they decided with no explanation to drive the price down to about 3/5 of my original agreed rate; for the booking that was to assess the mental requirements of the service user. The booking was meant to be 2 hours. Even though that the booking was important, LE decided not to give me the booking and at the same time not to provide any interpreters for this important booking. As this is a safeguarding issue and I happen to be a professional and an ethical being, I contacted the client and offered my services for free so the vulnerable service user will have an interpreter. In total I did 1 telephone interpretation and 4 bookings with LE between May and July. I was supposed to be paid in full by August. However LE declined to pay me in full because apparently I agreed something different. I will advice any interpreters or organisations to avoid working with LE, as they are untrustworthy and unethical. If you require further information/evidence, you can contact me via Google where I have also placed a review there, and my contact details are visible.

I would give Language Empire no stars if it were possible. Over a period of a week have texted them 5 times, emailed, messaged on Messenger and tried to call them ( goes straight to Voicemail. Not once have they responded to a request to book a BSL Interpreter. Absolutely shocking and showing complete disregard for a deaf person who needs an interpreter for a medical appointment

I would be repeating what others already expressed, just wondered how much the 5 star reviewers get paid Another wasted registration. Another example of exploitative middleman using qualified professionals. Avoid.

This organisation is only good if you are starter and need to get a bit of expierence in interpreting/translating. If you already work for other organisations you will see the difference for sure... I strongly believe that it's important to see how Manager deals with an issue to get a whole picture of organisation. NHS (one of their contract) is great as always so there is no issues working with clients and hospital staff but if there is an issue with payment or any other issues(administrative) then you will lost there forever. My first payment came 10 months later... They do not investigate anything before they email you back they just copy and paste paragraphs which do not make sence to email you have sent so there is no ability from manager to reply in her own wordsto your email, all she can do is to copy and paste paragraphs. When you get an email to feedback on her job it gets straight to her for reply which I found very unusual. I wish we had this at NHS. I worked there for long because my hospital requested me to do this job as they respect me a lot and wanted me not to do only admin work but also to use my language skils so I had no communication with Empire a lot, acepted almost all jobs until there was an issue once and here they showed their manners and the way they deal with it. To compare with NHS they are very unprofessional and there is a lot to learn, I would say basic things, how to deal with interpreters, for example, who make them a lot of money.

I worked for this company since March 2019, The payment terms is 50 days after processing could take up to 2 whole months! I started as a freelance interpreter for my 2 native languages. I never been asked for an interview face to face, so everything gone through the phone. As a beginner they are offering you £10 per hour for the actual work so the time you’re spending on travelling doesn’t count. If you have any issue sickness etc.. after the job has been assigned to you, you have some penalties to pay which, I think is absolutely unfair! It could happen to anyone and anytime to have unexpected issue by the time. After all will not recommend to work with this company at all for these reasons: Payment to slow Not flexible Very slow response Unprofessional Underpaid job Not chance to grow for your career.