DLG LEGAL SERVICES LIMITED

The gentleman that I spoke to was very informative and explained everything, answered any questions I had. He was very helpful and understanding. Thank you for your assistance

Made things easy to u understand

Spoke with Raheem today following a recent RTA. Raheem was great. He was professional, polite, well mannered, calm and listened to me very well. He was mindful of my MH and took time to explain things clearly and slowly to me and made sure I understood what the next steps were. He answered the questions I raised.

Joanne Booth has been amazing from the first day she handled my case to present. This has assured me my file will not take long getting looked at as previously experienced. Her communication skills has been excellent and she has always been willing to answer my queries and respond to my calls straight away and has been very professional and polite. Joanne has given me the ability to contact her via email or phone which she has always responded back to, which gives me a piece of mind.

This company is beyond incompetent and seems to allow its clients to put in claims against anyone and everyone, with no evidence needed, which is brilliant if you want to be a victim of potential fraud. They do not seem to understand protocol for submitting a money claim against someone and are happy to waste everyone’s time and cause significant distress to those involved. It is apparently not necessary to inform a third party that you are planning to take them to court for an incident they have no knowledge of. No contact was ever made by an insurance company or DLG before we received a money claim in the post for over 4k worth of damage for a car incident that we were not involved in. It also appears that they do not need to respond/acknowledge that you have received paperwork in relation to another client that is totally unrelated to you, which is surely a breach of GPDR. 6 months of stress for absolutely no reason as they then filed a notice of discontinuance 2 minutes before the hearing whilst we were waiting in the lobby! This so called legal firm should be looked into and shut down.

Very helpful and quick

So I had a car accident, my fault never said otherwise. 6 months later I receive a notification for my self being taken to court for over £8000. The paper work had only name in it, not my insurers. When I rang DLG and pointed out that a letter of intent should have been sent, they told me that what I was said was wrong. Also informed me, which I know is totally baloney that had taken a separate court claim against Admiral insurance, they would have been naked on my claim paperwork. Check on Government website, I am correct. The court paper work contain stupid errors. Lastly my insurance company have told me the claim was settled in mid June, they have no idea why DLG are pursuing me. Furthermore I can’t make a complaint to a complaint team, I have to address my concerns to the person who is dealing with the case!! That’s going to be unbiased isn’t it. DLG do not have a complaint's email, a complaints manager or a compliance manger. How the hell does a legal company have any of the above? Caused so much stress, totally unnecessary. If I had gotten a letter of intent I could have questioned my insurer about the whole issue. Saving hours of my time and not stressing the hell out of me for no reason. In my eyes totally inept at following procedures, filling out paperwork, and telling the truth.

Fantastic professional service Daisy was so helpful & patient dealing with my elderly father. Thank you so much.

My honest 5-star review for DLG was truly deserved. I would especially like to thank Giles Robinson, the solicitor who handled my case with the utmost professionalism, empathy, and kindness. Expressing my gratitude to you, Giles, is a must — thank you so much for your support. Take care of yourself, and thanks once again. Warm regards, Brenda

Professional handler.

Mark is probably gonna be your best call operator to call your phone and handle your personal injury claim, I could have not asked for any one better he is extremely patient, very very well spoken it’s a Ten out of Ten. with my experience with mark if I could possibly give him ELEVEN then yeah. Thanks mark

I spoke to Amrit and she was very understanding and phoned me back when my child was settled very polite and easy to talk to. Also went through the steps with me Thankyou

I would like to thank Melissa Sanders and the team at DLG Legal Services, for all their help and support with my injury claim. If I had a query Melissa always got back to me, with a response. Although it has been a long process, you guided me through it, which I really appreciated. My legal representative on the day at court was first rate. I would like to wish you all the best for the future x

Very polite and helpful person, took time to explain the procedures and issues involved. I would recommend their services.

DLG has been nothing but kind, helpful and understanding throughout my claim process. Amy kept me updated throughout all the steps and gave me clear timescales and managed my expectations of what to expect next and possible outcomes. I would like to thank Amy for all she done and the wider DLG team. I’ve received nothing but the best support and service during my claim

I had the pleasure of having Sabina Butt organise my defence in a motor insurance claim. After an initial delay in getting to speak to the relevant party (I think they may have been on holiday) my case was organised extremely well. Sabina was extremely helpful & intelligently advised me on all the steps I needed to follow, which she helped arrange. The legal representation on the day in court which they arranged was first rate. I would certainly recommend

The representative was very kind and helpful, explained the process and the likely timescales very clearly. An excellent service. Would highly recommend.

“I had the pleasure of working with Michael on my personal injury claim, and I couldn’t have asked for better support. He was professional, approachable, and kept me informed every step of the way. Michael made a stressful situation so much easier to manage and achieved a result I’m very happy with. I’d highly recommend him and the team at DLG Legal Services

This been the first experience with DLG Legal Services Ltd, I was very impressed with Amrit. The way she delivered the questions and help me through the clame made the experience very pleasant. Amrita was extremely polite and professional throughout.

Very clear advice and a friendly understanding voice on the end of the phone that put me at ease.