Language Empire
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Avoid this company
I am a Freelance Greek/English interpreter. I have worked with this company between 2017-2020. LE is an untrustworthy and unethical company, which will sacrifice with great ease the quality of service. They have shown complete disregard to the needs of the vulnerable non-English speaking service users by prioritising the company’s need for profit. They have not paid me the agreed amount, and I am still waiting to be paid in full. In May 2018 there was a crime in Doncaster area where a Greek Interpreter was required, I was the only one available and because of my price LE decided to lie to the police that they have no interpreter available. When finally decided to send me with my agreed price the victim of the crime has been discouraged and was not present to provide his testimony. In May 2020 I was assigned to interpret for a service user under a mental section. Multiple interpreters were assigned to her and could not do the job, to clarify I am not commenting on the abilities of my fellow interpreters. It is the company’s duty to identify the skill set of the interpreters and assign them based on the requirements of assignment. However what this company does, it assigns interpreters based on cost, with disregard to quality of service. When finally it was realised that I was the right interpreter for the assignment we agreed that the bookings will be at a specific price. Once they utilised me for 4 bookings on the agreed rate, then they decided with no explanation to drive the price down to about 3/5 of my original agreed rate – this new rate, was for the booking that was to assess the mental requirements of the service user. The booking was meant to be 2 hours. Even though that the booking was important, LE decided not to assign the booking to me and at the same time not to provide any interpreters for this important booking. As this is a safeguarding issue and I happen to be a professional and an ethical being, I contacted the client and offered my services for free so the vulnerable service user will have an interpreter. In total I did 1 telephone interpretation and 4 bookings with LE between May and July. I was supposed to be paid in full by August. However LE declined to pay me in full because apparently I agreed something different. I will advice any interpreters or organisations to avoid working with LE, as they are untrustworthy and unethical. If you require further information/evidence, you can contact me on the LinkedIn. Ignore the other comment I have some typos in there which I cannot correct because I cannot access and edit.