Language Empire
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Unethical and untrustworthy
Hello my name is Marios Kotsis, I have worked as an interpreter with Language Empire (LE) since 2017. I am a Greek/English interpreter. LE is an untrustworthy and unethical company, which will sacrifice with great ease the quality of service. They have shown complete disregard to the needs of the vulnerable non-English speaking service users by prioritising the company’s need for profit. They have not paid me the agreed amount, and I am still chasing them. In May 2020 I was assigned to interpret for a service user under a mental section. Multiple interpreters were assigned for to her and could do the job, to clarify I am not commenting on the abilities of my fellow interpreters. It is the company’s duty to identify the skill set of the interpreters and assign them based on the requirements of assignment, however what this company does, it assigns interpreters based on cost. When finally it was realised that I was the right interpreter for the assignment we agreed that the bookings will be at a specific price. Once they utilised me for 4 bookings on the agreed rate, then they decided with no explanation to drive the price down to about 3/5 of my original agreed rate; for the booking that was to assess the mental requirements of the service user. The booking was meant to be 2 hours. Even though that the booking was important, LE decided not to give me the booking and at the same time not to provide any interpreters for this important booking. As this is a safeguarding issue and I happen to be a professional and an ethical being, I contacted the client and offered my services for free so the vulnerable service user will have an interpreter. In total I did 1 telephone interpretation and 4 bookings with LE between May and July. I was supposed to be paid in full by August. However LE declined to pay me in full because apparently I agreed something different. I will advice any interpreters or organisations to avoid working with LE, as they are untrustworthy and unethical. If you require further information/evidence, you can contact me via Google where I have also placed a review there, and my contact details are visible.