Zara

Jul 10, 2020

Unprofessional way of dealing with issues

This organisation is only good if you are starter and need to get a bit of expierence in interpreting/translating. If you already work for other organisations you will see the difference for sure... I strongly believe that it's important to see how Manager deals with an issue to get a whole picture of organisation. NHS (one of their contract) is great as always so there is no issues working with clients and hospital staff but if there is an issue with payment or any other issues(administrative) then you will lost there forever. My first payment came 10 months later... They do not investigate anything before they email you back they just copy and paste paragraphs which do not make sence to email you have sent so there is no ability from manager to reply in her own wordsto your email, all she can do is to copy and paste paragraphs. When you get an email to feedback on her job it gets straight to her for reply which I found very unusual. I wish we had this at NHS. I worked there for long because my hospital requested me to do this job as they respect me a lot and wanted me not to do only admin work but also to use my language skils so I had no communication with Empire a lot, acepted almost all jobs until there was an issue once and here they showed their manners and the way they deal with it. To compare with NHS they are very unprofessional and there is a lot to learn, I would say basic things, how to deal with interpreters, for example, who make them a lot of money.