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Koreanair logo

Koreanair Reviews

4 out of 5 stars
4 out of 5 stars
4.0
|Great|12 reviews

Last reviewed 2 weeks ago

TrustScore

4.0
4 out of 5 stars
Great
5 out of 5 stars
5
4 out of 5 stars
3
3 out of 5 stars
3
2 out of 5 stars
1
1 out of 5 stars
0
12 reviews in total

Review summary

Korean Air receives a generally positive reception from customers, particularly for its service and meal quality. Reviewers frequently commend the friendly and attentive crew, with many noting the delicious Korean cuisine, such as bibimbap and BBQ options, as standout features. The airline is praised for its punctuality and comfortable seating, especially in business class, where travelers appreciate the lie-flat beds and elegant service. However, some customers express disappointment regarding the value for money, citing uncomfortable seats and outdated entertainment systems, particularly in economy class. A few reviews mention mixed experiences, including delays and minimal communication during disruptions. Overall, Korean Air is recognized for its reliable service and quality offerings, making it a solid choice for travelers.

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Based on reviews, created with AI

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See what reviewers are saying

Karen Thomas
Karen ThomasFeatured

2 weeks ago

5 out of 5 stars

Excellent value and service

Impressed with the level of service for the price point. The crew was genuinely friendly and helpful, not just going through the motions. The bibimbap meal was delicious and the seats had good legroom... See more

Elizabeth Hernandez
Elizabeth HernandezFeatured

2 weeks ago

3 out of 5 stars

Good but not exceptional

The flight was on time and crew was polite, but the seats in economy felt cramped for such a long flight. Food was decent but nothing special. The entertainment system was good though with recent movi... See more

Anthony Garcia
Anthony GarciaFeatured

2 weeks ago

5 out of 5 stars

Premium service worth the cost

Splurged on business class for my honeymoon trip and it was worth every penny. The seats converted to fully flat beds, the champagne service was elegant, and the crew went above and beyond to make our... See more

Mark Lopez
Mark LopezFeatured

2 weeks ago

2 out of 5 stars

Disappointing for the price

Expected more for what I paid. The seat was uncomfortable and the entertainment system was outdated with a poor selection. Food was below average and service felt rushed. The crew seemed overwhelmed a... See more

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Karen Thomas
Karen Thomas
1 reviews•Experienced
Featured
18 days ago
5 out of 5 stars

Excellent value and service

Impressed with the level of service for the price point. The crew was genuinely friendly and helpful, not just going through the motions. The bibimbap meal was delicious and the seats had good legroom even in economy. The safety demonstration was also well done and engaging. Will definitely book with Korean Air again for future trips to Asia.

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Elizabeth Hernandez
Elizabeth Hernandez
1 reviews•Experienced
Featured
18 days ago
3 out of 5 stars

Good but not exceptional

The flight was on time and crew was polite, but the seats in economy felt cramped for such a long flight. Food was decent but nothing special. The entertainment system was good though with recent movies and TV shows. Would fly again but might upgrade to premium economy next time.

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Anthony Garcia
Anthony Garcia
1 reviews•Contributor
Featured
18 days ago
5 out of 5 stars

Premium service worth the cost

Splurged on business class for my honeymoon trip and it was worth every penny. The seats converted to fully flat beds, the champagne service was elegant, and the crew went above and beyond to make our flight special. The Seoul airport lounge was also impressive with great food options and shower facilities.

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Mark Lopez
Mark Lopez
1 reviews•Contributor
Featured
18 days ago
2 out of 5 stars

Disappointing for the price

Expected more for what I paid. The seat was uncomfortable and the entertainment system was outdated with a poor selection. Food was below average and service felt rushed. The crew seemed overwhelmed and not very attentive to passenger needs.

Helpful?
Timothy Jackson
Timothy Jackson
1 reviews•Contributor
18 days ago
3 out of 5 stars

Mixed experience

Flight was delayed by 2 hours with minimal communication from the airline. Once we boarded, the service improved significantly and the crew was apologetic about the delay. The meal service was excellent and the plane was clean and modern.

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Dorothy Brown
Dorothy Brown
1 reviews•Contributor
18 days ago
4 out of 5 stars

Great for long haul flights

The 16-hour flight to LA went by smoothly thanks to comfortable seating and excellent in-flight entertainment. Crew was professional and helpful when I needed assistance with my connection. The Korean meal option was authentic and tasty. Only issue was the cabin temperature which seemed to fluctuate quite a bit during the flight.

Helpful?
Karen Thompson
Karen Thompson
1 reviews•Contributor
18 days ago
5 out of 5 stars

Outstanding business class experience

From check-in to landing, everything was smooth and professional. The lie-flat seats were comfortable for sleeping, and the amenity kit was high quality. Korean Air really knows how to take care of business travelers. The Seoul layover lounge access was a nice touch too.

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Karen Taylor
Karen Taylor
1 reviews•Contributor
18 days ago
4 out of 5 stars

Consistently good service

Have flown Korean Air multiple times and they maintain high standards. Clean aircraft, friendly staff, and reasonable prices.

Helpful?
Susan Jackson
Susan Jackson
1 reviews•Contributor
18 days ago
5 out of 5 stars

Reliable airline with great food

Always choose Korean Air for my business trips to Seoul. Professional service and the best airline food I've had.

Helpful?
Jennifer Smith
Jennifer Smith
1 reviews•Contributor
18 days ago
4 out of 5 stars

Solid choice for Asian routes

Punctual departure and arrival, which I really appreciate for business travel. Good selection of Asian and Western meal options.

Helpful?
Karen Lopez
Karen Lopez
1 reviews•Contributor
18 days ago
5 out of 5 stars

Exceptional service and comfort

Flying business class with Korean Air was absolutely wonderful. The crew was attentive throughout the 14-hour flight, the seats were spacious and comfortable, and the Korean BBQ meal was surprisingly delicious. The entertainment system had a great selection of movies and the wifi actually worked well. Only minor complaint is that boarding took a bit longer than expected, but overall an excellent experience that made the long haul flight enjoyable.

Helpful?
Mary Martinez
Mary Martinez
1 reviews•New Reviewer
18 days ago
3 out of 5 stars

Average experience overall

Nothing particularly stood out as amazing or terrible. Standard airline service with decent food and on-time performance. The check-in process was efficient and baggage handling was good. Would consider flying with them again but not my first choice.

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Frequently asked questions for Koreanair

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About Koreanair

Korean Air is South Korea's flag carrier and largest airline, providing domestic and international passenger and cargo transportation services. The company operates flights to destinations across Asia, Europe, North America, and other regions from its main hub at Incheon International Airport in Seoul. Korean Air also offers various aviation-related services including aircraft maintenance, ground handling, and logistics solutions.

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Business Services

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