Excellent and prompt service!
Excellent and prompt service!! James couldn't have been more helpful. Can highly recommend ! Many Thanks !!
4.7
Excellent
100 reviews
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Review summary
KMR Audio Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Only positives about KMR.
I have purchased a fair amount of gear from KMR over many years. The staff seem to be passionate about recording gear and seem willing to pass their expertise on to you, not merely to make a sale but so you get what you want and need. It seems as if they take a long term view and once you build a sense of trust with them there seems to be nothing they won't do to help you. Recently they took back an item I had just bought because I thought it was broken, but it was me who had missed a tiny switch, and it was working perfectly. Three days later having arranged pick up, and getting their technical staff to check it, it is back with me. I could not believe the graciousness with which I was told it was a thing easily done, and this said only to assuage my embarrassment. Will I use them again, Most definitely!
Keeping the studio running in times of need
We had a Barefoot MM27 speaker fail on us down at the studio last week. Within 2 hours KMR Had sent us a loan set via courier to keep the studio up and running and within a few days our faulty speaker was repaired and returned to us. We continue to use KMR as the go to company for all our audio equipment purchases and have always been treated great and with fair pricing. Many thanks for getting us out of this squeeze. Dan at Rokstone studios
Great guys
Great guys - Fixed an issue I had with ilok and went the extra mile.
Company details
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Contact info
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Website
kmraudio.com
All reviews
100 total • Write a review
Showing 31 - 40 of 96 reviews
c
customer
US
Have A Lot To Learn About Customer Service
Sent the 230V version of the product instead of the version configured at 115V. I lost hours trying to troubleshoot. The manufacturer helped fix the issue prior to any help coming from KMR. In the end KMR offered a pitiful amount to make good on their error and my lost time. I’m running a business and found their make-good not so good. I’ll never purchase anything through them again.
Date of experience: July 3, 2023
z
ztunzeed
US
liars. listed items aren’t in stock. zero support.
lists items as in stock when they aren’t. sends refunds for less than what you actually paid. does not respond to emails asking them to rectify it. unsurprisingly, KMR responded here with lies. the item did not say “call for availability”; it explicitly stated IN STOCK. a KMR employee only later confirmed their site was “showing every single item as in stock”. i have the email that says this. it’s my profile picture here. they have the email that says this because they wrote it. it’s in the same thread as the one that they’re clutching their pearls over while ignoring the crux of the issue. absolutely incredible that they’d out themselves as genuinely dishonest on a website called trustpilot, haha. trash company. trash employees. see for yourself.
Date of experience: June 12, 2023
TB
Fantastic Customer Service
Callum is a fine member of the team. I had an issue with a unit I bought. He couldn't have been more helpful and professional. Boss, please get him some beers in :-)
Date of experience: May 30, 2023
I
Ian
US
Excellent customer service
Excellent customer service. Kept me fully informed via email and phone as to when my order was shipped and should arrive. I cannot fault the team at KMR Audio. I’m really happy with the product I bought and I would definitely recommend to others. Thank you KMR and keep up the good work.
Date of experience: April 6, 2023
MN
Website issues quickly dealt with
Website issues quickly dealt with and resolved
Date of experience: March 22, 2023
NW
Great! Thanks
Helpful, quickly sourced and delivered. Thanks!
Date of experience: March 14, 2023
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