Excellent and prompt service!
Excellent and prompt service!! James couldn't have been more helpful. Can highly recommend ! Many Thanks !!
4.7
Excellent
100 reviews
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Review summary
KMR Audio Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Only positives about KMR.
I have purchased a fair amount of gear from KMR over many years. The staff seem to be passionate about recording gear and seem willing to pass their expertise on to you, not merely to make a sale but so you get what you want and need. It seems as if they take a long term view and once you build a sense of trust with them there seems to be nothing they won't do to help you. Recently they took back an item I had just bought because I thought it was broken, but it was me who had missed a tiny switch, and it was working perfectly. Three days later having arranged pick up, and getting their technical staff to check it, it is back with me. I could not believe the graciousness with which I was told it was a thing easily done, and this said only to assuage my embarrassment. Will I use them again, Most definitely!
Keeping the studio running in times of need
We had a Barefoot MM27 speaker fail on us down at the studio last week. Within 2 hours KMR Had sent us a loan set via courier to keep the studio up and running and within a few days our faulty speaker was repaired and returned to us. We continue to use KMR as the go to company for all our audio equipment purchases and have always been treated great and with fair pricing. Many thanks for getting us out of this squeeze. Dan at Rokstone studios
Great guys
Great guys - Fixed an issue I had with ilok and went the extra mile.
Company details
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Website
kmraudio.com
All reviews
100 total • Write a review
Showing 91 - 96 of 96 reviews
AG
Good Experience
It's been a solid experience buying from them. The items were out of stock/backordered, but communication has been good, and one of the items has already arrived while waiting for the 2nd one.
Date of experience: June 6, 2021
MN
Incredible service
After being let down by another retailer, KMR assisted me with placing an order for something on back order. They told me it could take 2-4 weeks but within about 2 weeks time I had a dispatch email to my surprise and the product arrived shortly after. Incredible customer service and care. 10/10
Date of experience: June 4, 2021
JP
Good product at a good price
Good product at a good price, supplied quickly. But KMR didn't know that these headphones was no longer available in the colour I ordered until I queried what had been delivered to me.
Date of experience: May 28, 2021
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