Kiehl's garners a generally positive reception, with many reviewers praising the effectiveness of their products, particularly for skin concerns like acne and aging. Customers appreciate the ingredient transparency and the thorough consultations provided by knowledgeable staff, which enhance their skincare routines. However, there are notable criticisms regarding the pricing, with several consumers feeling that the products are overpriced compared to similar offerings from drugstore brands. Additionally, experiences with customer service can be inconsistent; while some locations provide excellent support, others are described as rushed or overly aggressive in upselling. Despite these mixed experiences, many find the investment worthwhile for the quality and results.
A week ago
The skincare products themselves are quality and I've seen improvements in my complexion. However, the sales staff can be quite aggressive about upselling and adding products to your routine that you... See more
A week ago
Appreciate how they clearly list ingredients and explain what each one does. Makes it easier to avoid products that might conflict with my existing routine.
A week ago
Love the Ultra Facial Cream but the in-store experience varies depending on which staff member helps you. Some are incredibly knowledgeable while others seem rushed.
A week ago
Finally found a brand that addresses aging skin without being harsh or drying. The retinol alternative products are gentle yet effective.
The skincare products themselves are quality and I've seen improvements in my complexion. However, the sales staff can be quite aggressive about upselling and adding products to your routine that you don't necessarily need. Would prefer a more consultative approach.
Appreciate how they clearly list ingredients and explain what each one does. Makes it easier to avoid products that might conflict with my existing routine.
Love the Ultra Facial Cream but the in-store experience varies depending on which staff member helps you. Some are incredibly knowledgeable while others seem rushed.
Finally found a brand that addresses aging skin without being harsh or drying. The retinol alternative products are gentle yet effective.
The products work fine but honestly you can get similar results from drugstore brands for half the price. The packaging is nice and the store atmosphere is luxurious, but I'm not convinced it's worth the premium.
Solid, dependable products that do what they claim. Nothing groundbreaking but consistent quality and good customer support when you have questions about usage. The loyalty program offers decent perks too.
Some products work wonderfully while others caused irritation. Wish they had better guidance for sensitive skin types during consultations.
Struggled with adult acne for years and their customized routine has been life-changing. Yes, it's expensive, but the results speak for themselves. The blue herbal spot treatment is particularly effective for breakouts.
Been using their facial oil for two years and it's a game changer for dry skin. The texture is perfect and absorbs well without leaving residue. Customer service is always helpful when I have questions about layering products.
What sets Kiehls apart is how they educate customers about ingredients and proper application. The staff took time to explain why certain products would work for my skin type. Products are pricey but effective, and I appreciate that they offer samples before you commit to full sizes.
Product quality is reliable but service varies dramatically between locations. Some stores offer amazing consultations while others feel more like quick transactions. The online ordering and delivery service is smooth though.
The skincare experts here really know their stuff! Got a personalized routine that has transformed my skin over the past 3 months. The consultation was thorough and they didn't just try to sell me expensive products. Only downside is the wait time for appointments can be pretty long.
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Kiehl's is a skincare and cosmetics company that manufactures and sells personal care products including moisturizers, cleansers, serums, and hair care items. The brand operates retail stores and sells products through various channels, offering skincare solutions for face, body, and hair care needs. Kiehl's positions itself as a heritage brand with formulations that often incorporate natural ingredients and traditional apothecary-inspired packaging.
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