The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mail... See more
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even... See more
The viewing team is really good and at the start they make you feel like buying from them is a good idea
But once you have the bid accepted it comes a different ball game. Rat like pushy and people w... See more
Keenan’s have been brilliant.
Harry, Jack, Sam and all the team have been amazing from day one. Nothing was too much trouble for them, they just get the job done. Thank you all for being so lovely an... See more
Thankyou to Sam and all the staff at Keenan's for going the extra mile at a very stressfully time in the sale of our property we couldn't have completed without the constant pressure and help and never ending phone calls provided by Keenan's estate agents thankyou first class service
I have recently sold my mother’s apartment with Keenan’s Chorley. Received an excellent service from Abbie, Nicola and Chris. Appreciate being given regular up dates on the progress of the solicitors. Would highly recommend Keenans.
We dealt with Richard Hartley when purchasing a property in Barnoldswick. He was courteous, polite and very knowledgeable about the property. As a result, we recommend using Keenans as an estate agent.
Without Terri I don't think we would have achieved Mums dream home. Terri has offered Excellent customer service whilst carrying out her job but she is also sincerely compassionate. It's not just about a sale.
Extremely thorough and goes above and beyond to make sure her clients are happy.
Extremely satisfied indeed!
When visiting Keenans, Chloe was very helpful, gave excellent service at all times, she was more than helpful with what we wanted to know. Her team members Jack and Lacey were also very helpful, very reassuring and all 3 very good at giving advice of what to do with the property.
Sophie was extremely helpful and sorted everything out for us when we were handing our notice, she was really accommodating when we were stressed and unsure about things on our end.
I would highly recommend Keenans to anyone, I dealt with mainly Jonathan and Luke, and found both very friendly and professional throughout. Both kept me informed at all times on how things were progressing. Would certainly use again.
I had dealings with Chloe at the Burnley branch and was impressed with her knowledge and professionalism. I would definitely recommend Keenans to anyone with a view to buy or sell a property. Thank you for making my process easy.
I have had the unfortunate experience of an error with my rental payment which meant not being able to uphold an agreement on time. I spoke to Liam Jones and he dealt with my issue very quickly and professionally. I will be happy to deal with him again.
Would highly recommend Keenans Estate agents! Liam who handled the purchase of our property was amazing, he gave us regular updates and chased the lawyers to get everything over the line. I hope his hard work doesn’t go unnoticed by his team and bosses as it certainly doesn’t go unnoticed by his clients, huge thanks again Liam you went above and beyond and we are so grateful of your hard work.
Thank you James. For your support and assistance when selling my mums house. It was a sad time and you provided me with the information that I needed and happily showed the house without my being present. You have kept me well informed and updated.
Keenan’s recently sold two properties for us. Sam and the team delivered a first class service. We would highly recommend Keenan’s to anyone looking to sell their property.
I recently sold my house with Keenans and Faye Broadley assisted me. She was helpful, thorough and pleasant throughout the entire process. I would definitely recommend.
As a property developer/trader, I have used Keenans everytime to sell my properties through as I have found them to be consistently professional. I mainly deal with Johnathon, who is courteous and efficient. He keeps me up-to date via phone calls and emails before I have a chance to think of the next step and I never have to chase updates. I have looked at other estate agents in comparison and they just don't measure up. I would highly recommend Keenans Accrington.
Had a viewing today with Jack in Burnley, he was so helpful and knew everything about the property and the area, an amazing staff to have.
Then went to the Burnley Branch and met Chloe, Katie, Gemma, and Jade all lovely 10/10 customer service and the decor was amazing! Great office!
Contact with Keenans, particularly with Robert at the Blackburn branch, has been a pleasant experience. He has displayed a friendly, personable, honest and competent approach to finding our ‘forever home’ which is specific to our needs. I have absolute confidence in the company and it’s staff.
Based on analysis of 66 reviews rated 1-2 stars for Keenans Estate Agents
Customer service16 mentions
“Never use Keenan’s awful service provided”
Pricing9 mentions
“The viewing team is really good and at the start they make you feel like buying from them is a good idea
But once yo...”
Response time7 mentions
“The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and al...”
Payment issues7 mentions
“There is now a ninth access request so far this year this time for a house inspection”
Communication7 mentions
“This proved stressful for us as the lack of communication was horrendous, couldn’t get hold of the branch manager aft...”
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Keenans Estate Agents is a prominent estate and letting agency based in Greater Manchester and East Lancashire, specializing in property sales and rentals. The company provides a comprehensive range of services including property valuations, buyer and seller support, and landlord assistance. Keenans aims to cater to a diverse clientele, including first-time homebuyers, seasoned investors, and renters seeking quality accommodation in the North West region.
With a focus on delivering valuable insights and expert advice, Keenans Estate Agents helps clients navigate the property market effectively. Their user-friendly website allows customers to search for properties based on specific criteria, making it easier to find homes that meet their individual needs. The agency is committed to ensuring a seamless experience for all stakeholders in the real estate process.
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Review summary
Keenans Estate Agents receives a mix of feedback from customers, with many praising the service and dedication of specific staff members like Harry, Jack, and Lorraine, who are noted for their professionalism and responsiveness. Reviewers express satisfaction with the speed and efficiency of the sales process, highlighting successful transactions, such as selling a house on the first day of viewings. However, there are significant complaints regarding the overall competence of the agency, with multiple customers describing experiences of poor communication, unprofessional behavior, and delays that nearly jeopardized their property transactions. Some individuals report feeling judged or neglected, particularly those with disabilities.
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