I Have been working in the Property Industry for over 15 Years and can definitely confirm, that if you wanting to Sell your Property, and Achieve the Best price!!!!!!! Then Keenans are the KING of Estate Agents, they have the most experienced and friendly staff Especially Emma Doolan!! Try them once, and you'll be giving more to sell.....
Dealing with this company has been absolutely outstanding. The service I received was very friendly and I was kept up to date every step of the way. Alicja had been truly amazing, nothing ever seems too much trouble for her and she reply’s back to any enquires promptly and also very professionally. Can’t fault her on anything !
I am more than happy to recommend Keenans to my friends and family in the future.
From start to finish the process was excellent, special mention to Alicja and Caitlin at the Accrington branch who were a great help and supportive throughout!
I would definitely recommend to anyone in the property market to contact Keenan's. A brilliant and fantastic customer service.
The service that was provided here was of high standards it was excellent! Alicja went above and beyond to help me with an enquiry I had. She was not only professional but was an extremely lovely girl. She provided me with a lot of useful information and helped me so much. I definitely recommend Keenans estate agents and will definitely be getting in touch again and recommending to my friends and family!
A first class experience from a highly efficient team. Always attentive and helpful. My contact was Faye Broadley, she was always happy to help and answered my questions efficiently. I would highly recommend her and her team.
Just wanted to say I can't believe how professional the team at Keenan's were selling my property in great harwood! The property went on the market on the Friday and was sold by Monday after Sophie arranged the viewings and Faye in progression was unbelievable, never had to chase them they always kept me informed!
Faye and the team dealt with the sale of 2 houses for me and my family. They were fantastic. Very professional, always available to answer questions and got back to me on any queries I had. Would definitely use them again.
Contacted keenans regarding me looking to put my house up for sale and spoke to Chloe brierley, regarding all this she was absolutely fantastic and arranged everything for me and made me feel at ease with everything and she also pointed me in the right directions of other support to help me. Absolutely fantastic service! Thank you
I’ve started the process of buying a house from this estate agents and Terri Eccles has been a huge help! The communication is great and definitely important when moving house so that’s appreciated. She also let me know of any new properties that came on the market in my price range. Has been a huge help and I just can’t wait to move in!
Keenans have provided an excellent service from start to finish. They valued the house at a realistic price and kept in touch with me during the whole process. I must in particular offer my thanks to Emily who took over the process once an offer was made. She kept in touch with me on a regular basis and offered great support delivering on whatever she said she would do.
The photos in the brochure were to a high standard. I also particularly like that I was asked for a couple of memories about the home and the area which they incorporated into the description of the property.
Many thanks and I would definitely recommend Keenans and use them again.
Couldn’t recommend Keenans enough. The sale of my property was smooth and efficient, and very professional. The Photographer Lacie was more than professional. I was having renovations on my rear patio at the time, but she still manages to get the right angles. Couldn’t recommend anybody else.
I’ve always had a great experience with Keenan’s on my past 2 property sales. The staff are friendly and we’re entirely understanding of my difficult personal circumstances. Lacie photographed my second property and was wonderfully enthusiastic which put me at ease. Would definitely recommend using Keenan’s in the future to anyone in the Ribble Valley area.
Amazing Service. Especially from Sam at the Bury Branch
The service from Sam at the Bury branch has been amazing. Constant check ups, keeping us updated very regularly. If I need help with anything I also know they are just a phone call away, which they always answer. Definatly recommend.
I have been working with Keenans over a year now and purchased a few properties from them. I been dealing directly with Simon and the team. An excellent estate agents to work with, highly recommended.
Excellent service.
Keenan's sold our house the day it was put on the market. From start to finish it was seamless, special mention to Louis and Jack (Burnley Branch) who were helpful, supportive and pro active throughout. And to Faye who kept us updated throughout the process. We moved county's so this was quite a stressful time for us, however, they kept us in the loop throughout. I would definitely recommend anyone thinking of selling or buying a home to contact Keenan's. Extremely competitive, friendly and with fantastic customer service. Well done Keenan's!!
Overall a positive experience. Keenan's valuation was realistic and resulted in an immediate sale. The office staff were all pleasant and met my expectations.
Based on analysis of 66 reviews rated 1-2 stars for Keenans Estate Agents
Customer service16 mentions
“Never use Keenan’s awful service provided”
Pricing9 mentions
“The viewing team is really good and at the start they make you feel like buying from them is a good idea
But once yo...”
Response time7 mentions
“The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and al...”
Payment issues7 mentions
“There is now a ninth access request so far this year this time for a house inspection”
Communication7 mentions
“This proved stressful for us as the lack of communication was horrendous, couldn’t get hold of the branch manager aft...”
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Keenans Estate Agents is a prominent estate and letting agency based in Greater Manchester and East Lancashire, specializing in property sales and rentals. The company provides a comprehensive range of services including property valuations, buyer and seller support, and landlord assistance. Keenans aims to cater to a diverse clientele, including first-time homebuyers, seasoned investors, and renters seeking quality accommodation in the North West region.
With a focus on delivering valuable insights and expert advice, Keenans Estate Agents helps clients navigate the property market effectively. Their user-friendly website allows customers to search for properties based on specific criteria, making it easier to find homes that meet their individual needs. The agency is committed to ensuring a seamless experience for all stakeholders in the real estate process.
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The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mail... See more
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even... See more
The viewing team is really good and at the start they make you feel like buying from them is a good idea
But once you have the bid accepted it comes a different ball game. Rat like pushy and people w... See more
Keenan’s have been brilliant.
Harry, Jack, Sam and all the team have been amazing from day one. Nothing was too much trouble for them, they just get the job done. Thank you all for being so lovely an... See more
Review summary
Keenans Estate Agents receives a mix of feedback from customers, with many praising the service and dedication of specific staff members like Harry, Jack, and Lorraine, who are noted for their professionalism and responsiveness. Reviewers express satisfaction with the speed and efficiency of the sales process, highlighting successful transactions, such as selling a house on the first day of viewings. However, there are significant complaints regarding the overall competence of the agency, with multiple customers describing experiences of poor communication, unprofessional behavior, and delays that nearly jeopardized their property transactions. Some individuals report feeling judged or neglected, particularly those with disabilities.
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