helpful and professional
My wife and I are in the process of buying a new house at the moment. Emily (from Bury branch) has been the most helpful negotiator. She is very professional and has fantastic customer service skills.

10 months ago
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even... See more
My wife and I are in the process of buying a new house at the moment. Emily (from Bury branch) has been the most helpful negotiator. She is very professional and has fantastic customer service skills.
I’ve used Keenan’s for the past few years, very professional and helpful. Customer service is excellent, they provide a high standard of service. Louis Percival in particular who has helped me out massively over the years and the rest of the Keenan’s team. Highly recommend this company to anyone who wants to reach their goals in the property business.
We have been using Keenans for a while and the service has always been great. We had the initial meeting with Richard, he was very knowledgeable and helped us get up and running in the sales process. His valuation was very accurate and the lender survey matched exactly. Due to no issues of ours or Keenans we had to re-list the property, in stepped Terri (or Terrific Terri as she is now known in our house), Terri has been relentless with getting us viewings and kept in contact with us at all times. We are happy to say that after some well vetted viewings we are about to move to our new home. Thanks to both Richard and Terri for all the hard work. We would recommend anyone in Barnoldswick looking to sell to give these guys a shout.
Thanks to Sam ( Ribble Valley ) and the Keenans team for organising the sale of our parents property . Placed on the market and had 9 offers within 5 days all above asking price . Would recommend and use again when the need arises .
Kayleigh is a highly competent sales negotiator and achieved a considerably higher sale price for my property than I thought possible. The whole process was smoothly executed from evaluation to completion with Kayleigh and Chloe giving me expert advice when needed. Keenans are a very friendly professional service with excellent customer orientation; would highly recommend Keenans.
Honest and customer centric estate agent. I’ve been very impressed with the quality of service provided by Keenans when they recently sold my property. Also very impressed with the support they provide to Bury Hospice
Complete satisfaction with the service and attention from Lewis and the team in relation to the sale of a property in my absence, achieving the best market value and keeping me abreast of progress throughout.
Kamil Deptus at the Lettings office was excellent and very professional. Well done Kam
Chloe is very professional in her active role , she knows her stuff and she goes above and beyond to help myself , I feel very safe and very happy to deal with such a professional young lady , thank you Chloe for everything T cooper
From the valuation at the start of this house selling process Chris, Nicola and Abby have been true to their word and kept me informed throughout. I’m not quite at the end of the process but confident all will complete without any issues.
David, Jack and colleagues from the Clitheroe branch, have provided a very positive experience, they have all been very professional and provided great communication. I have been very impressed with the whole experience. Rob
Good service - Understand the local market,
I chose Keenans to sell my house because the house I wanted was also up with Keenans. Luckily my house sold within 4 hrs of it going live on the internet and Keenans secured the deal on the other property for me. All the staff I have dealt with have been professional and polite, Sam, Aaron , Laura, Johnathan….. special thanks must go to Aaron for coordinating between the two different branches effortlessly though!
We were very happy with the service we received from Keenans. Faye Broadley was excellent in all aspects and went out of her way to solve many issues. First-class !!
Worked very hard and quickly to get the property listed and sold at an ideal price, but service levels once the offer was accepted took a major dip. E-mails often not replied to until chased 2 or 3 times.
Lewis has been an honour to work with. He is professional, kind and friendly. He has been with us every step of the way and went the extra mile more than once. Thank you so much for all your hard work. It was a pleasure. Lisa & Rich. Take care and keep making your customers happy :)
We are in the process of selling a property through Keenans, Rossendale Branch. Our main point of contact has been James Blundell. I would have to say James has been excellent! He has kept us in touch throughout and guided us through the whole process. He has been brilliant in dealing with potential buyers and getting the sale over the line. Would not hesitate to recommend James
Great support from start to finish. Louis and Jack offered brilliant support throughout, and were on hand to answer any questions I had during the process of sale and purchase. The quick reactions to a sale fall-through from Jack and Louis was much appreciated, and they had my house straight back on the market, and sold again within 4 days.
In a particularly challenging time for everyone during the pandemic we were nervous about putting our home up for sale and moving. Louis put our minds at ease immediately and made the whole experience stress free. He was punctual, professional and honest with us at all times. Any queries that we had he was easy to contact and kept us up to date promptly with any new viewings and feedback. Louis’ valuation was very fair but competitive and the photos of our home were high quality and allowed a quick sale. We would not hesitate to recommend Louis and Keenans Estate Agents for both selling your home and finding a new home.
Fantastic service from all at Keenans. Louis got us an above asking price offer on our house with a quick and easy sale.
Based on analysis of 66 reviews rated 1-2 stars for Keenans Estate Agents
“Never use Keenan’s awful service provided”
“The viewing team is really good and at the start they make you feel like buying from them is a good idea But once yo...”
“The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and al...”
“There is now a ninth access request so far this year this time for a house inspection”
“This proved stressful for us as the lack of communication was horrendous, couldn’t get hold of the branch manager aft...”
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Keenans Estate Agents is a prominent estate and letting agency based in Greater Manchester and East Lancashire, specializing in property sales and rentals. The company provides a comprehensive range of services including property valuations, buyer and seller support, and landlord assistance. Keenans aims to cater to a diverse clientele, including first-time homebuyers, seasoned investors, and renters seeking quality accommodation in the North West region. With a focus on delivering valuable insights and expert advice, Keenans Estate Agents helps clients navigate the property market effectively. Their user-friendly website allows customers to search for properties based on specific criteria, making it easier to find homes that meet their individual needs. The agency is committed to ensuring a seamless experience for all stakeholders in the real estate process.
Keenans Estate Agents receives a mix of feedback from customers, with many praising the service and dedication of specific staff members like Harry, Jack, and Lorraine, who are noted for their professionalism and responsiveness. Reviewers express satisfaction with the speed and efficiency of the sales process, highlighting successful transactions, such as selling a house on the first day of viewings. However, there are significant complaints regarding the overall competence of the agency, with multiple customers describing experiences of poor communication, unprofessional behavior, and delays that nearly jeopardized their property transactions. Some individuals report feeling judged or neglected, particularly those with disabilities.
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