The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mail... See more
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even... See more
The viewing team is really good and at the start they make you feel like buying from them is a good idea
But once you have the bid accepted it comes a different ball game. Rat like pushy and people w... See more
Keenan’s have been brilliant.
Harry, Jack, Sam and all the team have been amazing from day one. Nothing was too much trouble for them, they just get the job done. Thank you all for being so lovely an... See more
We’ve bought several houses with Keenan’s and the service has been great. All of the staff especially Jack Truelove are extremely proactive in trying to find us our next investment property and they are extremely helpful during the conveyancing period also.
Would highly recommend!
Thank you to staff at Keenans estate agents in Rawtenstall who are always very helpful kind and polite .Especially Jay and Liam who have helped us sell our property they have always given myself and my husband the very best Professional advice Always kept us up to date with any interest in our property and feed back on viewings we have had. When ever myself or my husband had any worries or questions we needed to ask all we had to do was speak to the agents and they put our minds at ease . We would highly recommend Keenans for their very friendly helpful Professional manner . A big thank you once again to jay and Liam for all your help .
Lynda Brian Lyth
Finally an estate agent who cares: Keenans have been very helpful and responsive throughout the process of selling our property with expert advice and tips. But it gets better than that. On the day of an important viewing we weren't feeling well, our cleaner had let us down and we were not ready for the viewing. Jack Truelove of Keenans turned up. He immediately asked "how can I help?" and then went to work, helping us to get the house ready for the viewing. I swear I even saw him whizz around with our Dyson and a cloth to get the place to look it's best. The viewers turned up and... put in an offer (!) which we accepted. Jack's positive "can do" attitude shines through in all communication with him and we are sure that this is also what made the difference with the buyers. Thank you.
During the process of selling and purchasing we spoke mainly to Aaron who has been professional, personable and pragmatic. He has gone the extra mile to help us in dealing with solicitors, purchasers and vendors.
I would recommend anyone to ask for Aaron as he is extremely helpful, courteous and polite. Thank you Aaron.
My experience with keenans was first class all the way , as always . Dealing with Jonathan on a personal basis , from the Accrington branch selling my resent property which I have worked with Jonathan previously on other properties . I still find him to be extremely professional , considerate , knowledgeable . Nothing seem to be too much trouble , for him to keep us informed on a daily basis about where we where with are present sale . Jonathan Thankyou , from us both AGAIN .
I just bought a house with Keenan’s And the process was a lot quicker than I thought it would’ve been compared to when I sold my previous house. Emily and the team dealt with everything well and always kept me up to date with what was going on. Thank you!
I just had to leave a review for Jack today from Keenan's in Clitheroe. We have developed a friendly relationship over several house sales. He is always polite, generous and helpful and is a pleasure to deal with. I wouldn't use any other estate agents for selling my house, the service is unrivalled (if only our Doctors receptionist was as nice! ) Thanks Jack :)
Recently sold my house with Keenans and couldn't have been better looked after by the whole branch in ACCRINGTON. Special shout out to Jonathan for going above and beyond to ensure the sale went through as quickly and smoothly as possible, not forgetting to mention the offers I received where way above asking price! I wouldn't sell a house with anyone else! Thank you Jonathan and all the team keenans ⭐⭐⭐⭐⭐
Completed on a new BTL in Burnley this week and all went pretty smoothly. When we had questions or needed things pushing along, Emily was diligent and helpful and importantly to us, communicated quickly and effectively. Excellent all around. Thank you! James & Katy
I found Luke & the team at Keenans to be very professional.
Always willing to answer any questions I had. Always there to give unbiased advice and help me through the mine field of purchasing a property. Would have no hesitation in recommending them to my family & friends.
Extremely satisfied with the service.
Regards
Neil O’Reilly
Excellent take on by Keenans Burnley Team in spring 2020. Covid impacted as we requested on hold for 12months.
Property revalued by Louis & quickly re-marketed in June 2021. Accepted a realistic offer after Dean’s good viewing.
We were handed over to Liam from the sales progression team, who excelled in chasing solicitors, following up any issues & kept in touch which was invaluable as we live at distance. Liam saw the whole process through to completion in a professional & confident manner.
Fantastic efficient service from Keenans, our sale went through really quickly and smoothly (which we required for our onward purchase), we owe massive thanks to Emily who was really on top of things and always there to reassure us.
Thank you to all the team but especially Emily, who always kept me informed on what was happening. Emily is fantastic, very communicative and always so happy. Thank you all!
Keenans have provided a mixed service and overall have been good. I would like to say that 2 members of staff in particular made the experience better and went above and beyond for the sale and purchase of the properties. Both Dean in presales and Emily in aftersales were amazing and restored our faith in Keenans service.
Thank you to all the staff at keenans for making the sale of my house so easy . Polite professional and genuine people would recommend them everytime they sold my house in less than 7 days and for the asking price .
Nicola and Abbie have been amazing throughout the whole process.
Nicola has been worth her wight in gold since we agreed a sale price with our buyer; she’s kept us up to date on all stages of the sale and has leased with solicitors on both sides to make the process as swift and painless as possible. Thank you both so much.
Based on analysis of 66 reviews rated 1-2 stars for Keenans Estate Agents
Customer service16 mentions
“Never use Keenan’s awful service provided”
Pricing9 mentions
“The viewing team is really good and at the start they make you feel like buying from them is a good idea
But once yo...”
Response time7 mentions
“The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and al...”
Payment issues7 mentions
“There is now a ninth access request so far this year this time for a house inspection”
Communication7 mentions
“This proved stressful for us as the lack of communication was horrendous, couldn’t get hold of the branch manager aft...”
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Keenans Estate Agents is a prominent estate and letting agency based in Greater Manchester and East Lancashire, specializing in property sales and rentals. The company provides a comprehensive range of services including property valuations, buyer and seller support, and landlord assistance. Keenans aims to cater to a diverse clientele, including first-time homebuyers, seasoned investors, and renters seeking quality accommodation in the North West region.
With a focus on delivering valuable insights and expert advice, Keenans Estate Agents helps clients navigate the property market effectively. Their user-friendly website allows customers to search for properties based on specific criteria, making it easier to find homes that meet their individual needs. The agency is committed to ensuring a seamless experience for all stakeholders in the real estate process.
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Review summary
Keenans Estate Agents receives a mix of feedback from customers, with many praising the service and dedication of specific staff members like Harry, Jack, and Lorraine, who are noted for their professionalism and responsiveness. Reviewers express satisfaction with the speed and efficiency of the sales process, highlighting successful transactions, such as selling a house on the first day of viewings. However, there are significant complaints regarding the overall competence of the agency, with multiple customers describing experiences of poor communication, unprofessional behavior, and delays that nearly jeopardized their property transactions. Some individuals report feeling judged or neglected, particularly those with disabilities.
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