Mixed experience with customer service
The search functionality is excellent and I love the price prediction feature. However, when I had to cancel a booking due to COVID, getting help was frustrating. Took multiple calls to resolve the issue.
6 hours ago
The search functionality is excellent and I love the price prediction feature. However, when I had to cancel a booking due to COVID, getting help was frustrating. Took multiple calls to resolve the is... See more
6 hours ago
As someone who travels frequently for work, Kayak's business travel features are solid. The expense tracking integration is convenient, though it could use some improvements in categorization options.
6 hours ago
The mobile app is really well designed and makes booking on the go simple. Love that I can access my itinerary offline and get real-time flight updates.
6 hours ago
The advanced search options are incredibly detailed - you can filter by everything from airline to specific aircraft type. Makes it easy to avoid red-eye flights or find direct routes. This level of c... See more
The search functionality is excellent and I love the price prediction feature. However, when I had to cancel a booking due to COVID, getting help was frustrating. Took multiple calls to resolve the issue.
As someone who travels frequently for work, Kayak's business travel features are solid. The expense tracking integration is convenient, though it could use some improvements in categorization options.
The mobile app is really well designed and makes booking on the go simple. Love that I can access my itinerary offline and get real-time flight updates.
The advanced search options are incredibly detailed - you can filter by everything from airline to specific aircraft type. Makes it easy to avoid red-eye flights or find direct routes. This level of customization is exactly what frequent travelers need.
Interface is user-friendly and search results are comprehensive. My only complaint is that sometimes the prices shown aren't actually available when you click through to book.
Works well for comparing hotel prices, though I've found better deals on other sites occasionally. The filters are helpful for narrowing down options by amenities and location.
Set up price alerts for a trip to Europe and saved over $300 when fares dropped. The email notifications are timely and accurate. Definitely recommend using this feature if you're planning ahead.
Sometimes the deals are legitimate and amazing, other times the prices change dramatically when you try to book. The car rental comparisons are particularly unreliable in my experience. Still useful as a starting point for research.
Kayak makes it so easy to compare flight prices across different airlines. Found a deal that was $200 cheaper than booking directly with the airline. The interface is clean and straightforward.
Used this for my last three business trips and it's been reliable. Sometimes the cheapest options have weird layovers, but that's not really Kayak's fault. The price alerts are helpful for planning ahead.
While the search results are comprehensive, I've had problems with being redirected to sketchy third-party booking sites. Some of these sites had higher final prices than what Kayak initially showed. Be careful and double-check everything.
Been using Kayak for years to plan family vacations. The explore feature is amazing when you're flexible with destinations. Found some incredible deals to places I never would have considered otherwise.
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Kayak is an online travel search engine and booking platform that allows users to compare prices for flights, hotels, rental cars, and vacation packages across multiple travel websites. The service aggregates travel options from various providers to help customers find and book travel arrangements. Kayak also offers travel planning tools and mobile applications to assist users in managing their travel needs.
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Reviewers consistently report positive experiences with Kayak. Customers often highlight options, kayak, prices, search. A minority mention drawbacks around sites, frustrating, frustrating redirect, frustrating redirect issues. Overall sentiment is strongly positive with an average rating of 4.0 stars across 12 reviews.