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HomeBusiness ServicesKayak Reviews

Kayak Reviews

4 out of 5 stars
4 out of 5 stars
4.0
|Great|12 reviews

Last reviewed today

TrustScore

4.0
4 out of 5 stars
Great
5 out of 5 stars
4
4 out of 5 stars
5
3 out of 5 stars
2
2 out of 5 stars
1
1 out of 5 stars
0
12 reviews in total

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See what reviewers are saying

Andrew Wilson
Andrew WilsonFeatured

6 hours ago

3 out of 5 stars

Mixed experience with customer service

The search functionality is excellent and I love the price prediction feature. However, when I had to cancel a booking due to COVID, getting help was frustrating. Took multiple calls to resolve the is... See more

Jessica Jones
Jessica JonesFeatured

6 hours ago

4 out of 5 stars

Helpful for business travel

As someone who travels frequently for work, Kayak's business travel features are solid. The expense tracking integration is convenient, though it could use some improvements in categorization options.

Paul Lopez
Paul LopezFeatured

6 hours ago

4 out of 5 stars

Great mobile app

The mobile app is really well designed and makes booking on the go simple. Love that I can access my itinerary offline and get real-time flight updates.

Karen Martin
Karen MartinFeatured

6 hours ago

5 out of 5 stars

Excellent search filters

The advanced search options are incredibly detailed - you can filter by everything from airline to specific aircraft type. Makes it easy to avoid red-eye flights or find direct routes. This level of c... See more

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Andrew Wilson
Andrew Wilson
1 reviews•Experienced
Featured
about 6 hours ago
3 out of 5 stars

Mixed experience with customer service

The search functionality is excellent and I love the price prediction feature. However, when I had to cancel a booking due to COVID, getting help was frustrating. Took multiple calls to resolve the issue.

Helpful?
Jessica Jones
Jessica Jones
1 reviews•Experienced
Featured
about 6 hours ago
4 out of 5 stars

Helpful for business travel

As someone who travels frequently for work, Kayak's business travel features are solid. The expense tracking integration is convenient, though it could use some improvements in categorization options.

Helpful?
Paul Lopez
Paul Lopez
1 reviews•Experienced
Featured
about 6 hours ago
4 out of 5 stars

Great mobile app

The mobile app is really well designed and makes booking on the go simple. Love that I can access my itinerary offline and get real-time flight updates.

Helpful?
Karen Martin
Karen Martin
1 reviews•Experienced
Featured
about 6 hours ago
5 out of 5 stars

Excellent search filters

The advanced search options are incredibly detailed - you can filter by everything from airline to specific aircraft type. Makes it easy to avoid red-eye flights or find direct routes. This level of customization is exactly what frequent travelers need.

Helpful?
Susan Anderson
Susan Anderson
1 reviews•Experienced
about 6 hours ago
4 out of 5 stars

Good but not perfect

Interface is user-friendly and search results are comprehensive. My only complaint is that sometimes the prices shown aren't actually available when you click through to book.

Helpful?
Kimberly Jackson
Kimberly Jackson
1 reviews•Experienced
about 6 hours ago
4 out of 5 stars

Decent for hotel searches

Works well for comparing hotel prices, though I've found better deals on other sites occasionally. The filters are helpful for narrowing down options by amenities and location.

Helpful?
Carol Smith
Carol Smith
1 reviews•Contributor
about 6 hours ago
5 out of 5 stars

Price alerts saved me money

Set up price alerts for a trip to Europe and saved over $300 when fares dropped. The email notifications are timely and accurate. Definitely recommend using this feature if you're planning ahead.

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

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Michelle Brown
Michelle Brown
1 reviews•Contributor
about 6 hours ago
3 out of 5 stars

Hit or miss with accuracy

Sometimes the deals are legitimate and amazing, other times the prices change dramatically when you try to book. The car rental comparisons are particularly unreliable in my experience. Still useful as a starting point for research.

Helpful?
Susan Hernandez
Susan Hernandez
1 reviews•Contributor
about 6 hours ago
5 out of 5 stars

Great for comparing prices

Kayak makes it so easy to compare flight prices across different airlines. Found a deal that was $200 cheaper than booking directly with the airline. The interface is clean and straightforward.

Helpful?
Michael Miller
Michael Miller
1 reviews•Contributor
about 6 hours ago
4 out of 5 stars

Solid booking platform

Used this for my last three business trips and it's been reliable. Sometimes the cheapest options have weird layovers, but that's not really Kayak's fault. The price alerts are helpful for planning ahead.

Helpful?
Karen Johnson
Karen Johnson
1 reviews•Contributor
about 6 hours ago
2 out of 5 stars

Frustrating redirect issues

While the search results are comprehensive, I've had problems with being redirected to sketchy third-party booking sites. Some of these sites had higher final prices than what Kayak initially showed. Be careful and double-check everything.

Helpful?
Michelle Smith
Michelle Smith
1 reviews•Contributor
about 6 hours ago
5 out of 5 stars

Perfect for vacation planning

Been using Kayak for years to plan family vacations. The explore feature is amazing when you're flexible with destinations. Found some incredible deals to places I never would have considered otherwise.

Helpful?

Frequently asked questions for Kayak

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The CrowdTrust Experience⭐

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About Kayak

Kayak is an online travel search engine and booking platform that allows users to compare prices for flights, hotels, rental cars, and vacation packages across multiple travel websites. The service aggregates travel options from various providers to help customers find and book travel arrangements. Kayak also offers travel planning tools and mobile applications to assist users in managing their travel needs.

Company information

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Category

Business Services

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Review summary

Reviewers consistently report positive experiences with Kayak. Customers often highlight options, kayak, prices, search. A minority mention drawbacks around sites, frustrating, frustrating redirect, frustrating redirect issues. Overall sentiment is strongly positive with an average rating of 4.0 stars across 12 reviews.

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Based on reviews, created with AI