Excellent customer support
Excellent customer support. Thank you.
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3.3
Average
1,000 reviews
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Review summary
Kave Home has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Esstisch Nahala und Pouf Neom…
Esstisch Nahala und Pouf Neom getrennt bestellt alles zeitnah und einwandfrei angekommen. Preis ist nicht günstig aber Qualität stimmt. Kann mich null beschweren
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#kaveHome #tramposos
#kaveHome, the worst misleading company. 1) they promote high rebates, good luck if you find them 2) Their announced delivery times are totally unreliable. 2 weeks suddenly turns into 10 to 11 weeks. Never KaveHome anymore for me.
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Made a big purchase and got a tracking…
Made a big purchase and got a tracking link in spanish which does not include any tracking info. The expected delivery is already days away. When asking the client service they send me a link to follow my order, which leads to page error. The email is not polite and is not signed by anyone. No idea still when to expect big furniture which is kind of important yo know to be able to plan our days. Shop elsewhere!
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Company details
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kavehome.com
All reviews
1,000 total • Write a review
Showing 131 - 140 of 996 reviews
BP
Mala experiencia de momento
Mala experiencia de momento, hicimos un pedido grande (sofá + librería + mueble tv + mueble vitrina) que obviamente nos costó un dinero importante (más de 4.000€), la entrega fue el día acordado sin retrasos pero el problema llegó cuando las dos personas que venían a montar los muebles y el sofá (servicio que habíamos pagado a parte) eran muy poco profesionales, estuvieron un buen rato leyendo instrucciones porque no tenían ni idea de como se montaba. Una vez empezaron a desembalar llenaron la casa y EL RELLANO ENTERO de cartones que lls vecinos no podían casi ni salir de sus domicilios, tuvimos que insistir para hacer viajes a los contenedores (bajando nosotros también para acelerar las cosas que eran desesperadamente lentas). El mueble de la tv ha quedado mal montado y el sofá no lo pudieron terminar porque nos dijeron que las patas traseras no eran las adecuadas, pero que no nos preocupáramos que ellos mismos se encargaban ese mismo día de hacer un pedido de patas y venían a montarlo al día o a los dos días como máximo. Al ver que nadie nos llamaba nos pusimos en contacto con Kave Home y nos dijeron que no tenían constancia de ninguna incidencia, al final tuvimos que hacer nosotros la incidencia e insistir bastante para que nos escriban que proceden a mandar las piezas que faltan en un terminio de 7 a 10 días, y que lo sienten sin más. Aún seguimos esperando con un sofá medio montado que no podemos utilizar. La calidad se ve buena pero el montaje y el servicio de postventa MALÍSIMOS. Nunca más KAVE HOME.
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RC
Accueil personnalisé et parfait , première expérience parfaite
Accueil personnalisé et parfait, magasin magnifique
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CL
Très joli magasin
Très joli magasin, l’équipe est super gentille et les produits sont magnifiques
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LE
Faulty item and no response from customer service
I purchased the Beida solid teak armchair and it looked really lovely when arrived. However, after sitting on it for 5 minutes - it cracked. It’s probably a manufacture fault as the chair looked sturdy overall and it cracked just around the nail that connects the seat and back. I reached out to Kave customer support and they quickly replied that they will collect it and issue a refund. It’s been three weeks since and no one contacted me. I sent them multiple reminders to ask for a timeline and they just stopped responding. I have a broken chair in my living room and no idea if and when it will be collected. Very disappointing.
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l
Couleur réelle non conforme
Avant il y avait des avis sur les produits sur le site. C'était très précieux, la plupart des produits étaient notés très positivement et nous avons fait de nombreux achats dont nous avons été satisfait. Les avis produits ne sont plus possible et la lampe que nous avons commandée avec un abat jour couleur taupe lin est en réalité crème ! En plus on voulait la voir avant de commander dans le magasin Kavehome pas trop loin de nous, mais ils ne l'avaient pas ! Extrêmement déçu. Je ne recommanderai plus jamais. Pas confiance
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