Superb service
Superb service, from design to final execution.
4.9
Excellent
100 reviews
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Review summary
JPS Renewable Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Ace from start to finish
Smooth experience from start to finish. Responsive team and pleasant people to deal with.
GivEnergy Battery added to existing…
GivEnergy Battery added to existing solar system. I chose JPS energy to install a GivEnergy All in One Battery and Gateway to add to my exisiting solar panel system. I had contacted a few companies, but JPS were the only one that got back to me straight away and talked me through the options available rather than just giving a quote. The service I received from JPS was very professional thoughtout, from the initial enquiry, through to the site survey and installation. The engineers that installed the battery and gateway were very professional and did a neat and tidy install of both devices. The whole installation process took less than a day. Once the system was commisioned the engineer took the time to talk me through the system and answer any questions I had. From my experience I would definitely recommend JPS.
Initially unreliable and amateurish
Having waited months for an installation, paid a deposit (in which time the market price of the equipment had dropped by 20%) JPS Energy cancelled the installation appointment at the close of business the previous evening and delayed for another month. Of course no acceptable explanation was given and the office was closed as soon as the email was sent, so none could be sought. This company charge top market rate but provide ghetto service. In hindsight it would have saved me time, money (literally thousands) and effort to have used someone else. Edit: Once the issue was raised, JPS took steps to find and rebook a more acceptable date for the install and made a financial discount gesture to help compensate for the delay and late change. I am satisfied with a fair customer service response.
Company details
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Website
jpsrenewableenergy.co.uk
All reviews
100 total • Write a review
Showing 71 - 80 of 96 reviews
AF
Work was undertaken to their high…
Work was undertaken to their high standard, very efficient and courteous, I would not hesitate to recommend their work and service from beginning to end was excellent.
Date of experience: July 9, 2024
R
Richard
US
Happy To Do Complex Installations
I used this company because no one else was interested in installing a solar and battery solution in my house because it was too messy and complicated to do. Then I came across this company at the Everything Electric Show in London. Their sales guy, Jack, was up for the challenge despite the obvious issues. From the outset the company was profession, they tried multiple solutions and did external consultation to try to accommodate my needs. In the end I couldn't have everything I wanted because they felt there was too much safety and financial risk for both sides but instead they came up with an excellent compromise. The work done by the electricians was excellent and to a high standard. They respected the property, didn't complain about awkward cable routings, provided a neat installation and cleaned up after themselves. The system that was installed has worked faultlessly since installation except one small problem that turned out to be user error. But in the course of trying to debug it I had reason to call the company support team they they got on to the issue immediately and had it resolved in under an hour. Ultimately what I loved was not being dismissed, as I had been by three other companies.
Date of experience: July 7, 2024
N
Nalin
US
JPS Group Solar Installations
JPS Group were very efficient from the time I decided to go for solar panels. I was informed with who was responsible for each stage of the process and I needed to do. The installation team and the electrical were very professional when carrying out the work. They left my property clean and tidy. I will thoroughly recommend JPS Group to my friends.
Date of experience: June 19, 2024
WB
Great service from start to finish
Great service from start to finish No surprises along the way Delivered exactly what was discussed and agreed
Date of experience: June 18, 2024
AG
Professional
Professional, courteous from start to finish.
Date of experience: June 10, 2024
c
JPS solar installation
Very helpful, knowledgeable and friendly staff. The solar panels were fitted on schedule with all necessary explanations given. The installation team were very efficient, polite and hardworking.
Date of experience: May 31, 2024
SW
JPS reliable and excellent customer care
JPS were great and installed my solar system on time and rapidly to a high standard. Their communication and customer care is excellent.
Date of experience: May 18, 2024
kf
The whole process was very well…
The whole process was very well organised and the installation team were brilliant.
Date of experience: April 27, 2024
RS
Our experience with JPS was great
Our experience with JPS was great, we had lots of communication from them before the install, then the installation team were really hard working, professional, and got everything done in good time. We are really pleased with our install from JPS.
Date of experience: April 23, 2024
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