Superb service
Superb service, from design to final execution.
4.9
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
JPS Renewable Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
✨
Based on reviews, created with AISee what reviewers are saying
Ace from start to finish
Smooth experience from start to finish. Responsive team and pleasant people to deal with.
GivEnergy Battery added to existing…
GivEnergy Battery added to existing solar system. I chose JPS energy to install a GivEnergy All in One Battery and Gateway to add to my exisiting solar panel system. I had contacted a few companies, but JPS were the only one that got back to me straight away and talked me through the options available rather than just giving a quote. The service I received from JPS was very professional thoughtout, from the initial enquiry, through to the site survey and installation. The engineers that installed the battery and gateway were very professional and did a neat and tidy install of both devices. The whole installation process took less than a day. Once the system was commisioned the engineer took the time to talk me through the system and answer any questions I had. From my experience I would definitely recommend JPS.
Initially unreliable and amateurish
Having waited months for an installation, paid a deposit (in which time the market price of the equipment had dropped by 20%) JPS Energy cancelled the installation appointment at the close of business the previous evening and delayed for another month. Of course no acceptable explanation was given and the office was closed as soon as the email was sent, so none could be sought. This company charge top market rate but provide ghetto service. In hindsight it would have saved me time, money (literally thousands) and effort to have used someone else. Edit: Once the issue was raised, JPS took steps to find and rebook a more acceptable date for the install and made a financial discount gesture to help compensate for the delay and late change. I am satisfied with a fair customer service response.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
jpsrenewableenergy.co.uk
All reviews
100 total • Write a review
Showing 11 - 20 of 96 reviews
AB
Excellent service.
The service we've had from start to finish has been excellent. Miles and Dan to begin with. Then the scaffolders (sorry - can't remember all their names). Then Steve and Dave on the roof and Stuart and Kaydon in the house. Really great team. Very polite, considerate and helpful, really neat work, and all cleaned up and cleared away before they left. Thank you, team!.
Date of experience: January 20, 2025
DT
Great experience
JPS were with us all the way from original quote to commissioning - Solar Panels and Powerwall 3. They worked through all the complexity and went the extra mile to make sure it worked for us
Date of experience: January 20, 2025
MC
Great company
Great company. Professional supplier and great people.
Date of experience: January 14, 2025
AW
After sales service severly lacking
After sales service is poor or non existent. I purchased my house in November 2024 and the installation of solar panels was a prerequisite of the purchase and was arranged by the previous owner. I was told that when I took possession of the property JPS, who installed the panels, would help me get set up with the app and connect to the Enphase unit so that I could monitor performance etc. I contacted JPS shortly after moving in and was advised that one of their team (Miles) would contact me to help. I did not hear back and chased after 7 days and was advised that Miles would be in contact. I chased again after 4 more days and insisted on speaking to someone else. This time I made some progress and was helped to get set up with the app, but encountered further problems in connecting the wifi to the Enphase unit. Despite emailing them again, both before and after Christmas, they finally suggested I contact Enphase direct or alternatively they could arrange a site visit for which there would be a fee. I have now managed to connect to the Enphase unit myself. A shame that it worked out this way as I was interested in talking to them about additional solar cell and battery installation.
Date of experience: January 11, 2025
K
Keith
US
This is our second Powerwall installed…
This is our second Powerwall installed by JPS, on both occasions we experienced excellent customer service from start to finish. We have found them to be professional, efficient, polite and well presented. We would happily recommend them to anybody.
Date of experience: December 2, 2024
NH
My installation ran very smoothly and…
My installation ran very smoothly and was completed on time. Professional, friendly and helpful installation team.
Date of experience: December 1, 2024
CR
Second time using JPS
Second time using JPS. This time for a second powerwall. Efficient service. Knowledgeable and competitive.
Date of experience: December 1, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.